The extremely dirty, and the cost was non refundable despite them disclosing listeria issues AFTER booking. Both Expedia and Renaissance refused to refund the booking despite non initial disclosure of listeria outbreak, and sharing my partner suffers from lung issues which could have been compromised by staying at the hotel. I DO NOT recommend.
Paola
Paola (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月20日
Go elsewhere
Booked a king
Pit in a double bed
Went back to get a king and got attitude
Overall staff terrible
2x front desk people didn’t care
Homeless guy at front desk and then lobby
Asking every guest for help
Security left him there
James
James (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月17日
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月19日
Stephen
Stephen (4 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月19日
Amanda
Amanda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月17日
Marivette
Marivette (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月16日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月15日
Ilich
Ilich (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月14日
I wish they had 24hr room service
Lilian
Lilian (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月13日
Hotel had bacteria in the water and could not shower
Bobby
Bobby (1 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月13日
They sent out a letter 2 hours prior to check-in to tell us about a well known water issue they were having. In the email, they said they've known about this issue for a while yet they're still taking reservations! The bacteria (called legionella) when breathed in can cause Legionaires disease. Not only is the city of Elizabeth Health dept aware of this but the hotel is deceiving people into booking and upon check-in asking if you want to cancel. To make matters worst it seems the hotels surrounding were all booked due to people fleeing this contaminated hotel. The Marriott Renaissance should be shut down until they can fix their contaminated water problem. 0/5 stars, would NOT recommend!
TOMESHA
TOMESHA (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月12日
hotel has had cases of legionnaires disease and they did not notify or provide easy cancellation. I did not stay at resort
真實旅客
1 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月11日
Can’t use shower due to water contamination
Stanley
Stanley (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年6月1日
This hotel has become extremely dated. While renovations have been made to the lobby and gym, the restaurant and hotel rooms need serious upgrading. It reminds me of the Wyndham before it became a Renaissance. The bathrooms are peeling and had used amenities in my room that should have been sealed.
TAIJAI
TAIJAI (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年5月29日
Tired property with water safety issues! Can’t believe they got a Renaissance flag. I worked in sales and marketing for them before Marriot takeover!
Herb
Herb (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月27日
I loved our experience, everything was clean. I took the precautions the hotel advised with no taking showers just baths. Besides that everything was up to par. Awesome customer service.