Enjoyed my stay,the staff was very polite & attentive..Breakfast was good with assorted options..Room was cleaned daily except the last night after it was cleaned some things were hard to locate but we found them later in the room.Other than that good stay would book again ENJOY‼️
真實旅客
6 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月23日
COCKROACH INFESTED + ESCORTS WALKING AROUND
COCKROACHES IN ROOMS: Video will be uploaded to youtube.
I am beyond disappointed with the horrific experience my family and I endured during our recent stay at The Ritz-Carlton Istanbul. This hotel not only failed to meet basic hygiene standards but also demonstrated a complete lack of professionalism and customer care.
Cockroach Infestation:
We were horrified to discover a cockroach in our room, which is completely unacceptable for any hotel, let alone one claiming to be luxurious. My wife and children fled the room in terror, which you can confirm through the CCTV footage. I had to catch the cockroach myself as no staff responded promptly. It took an unreasonably long time for the manager to attend to the situation, and even then, there was no urgency or genuine concern.
Health Concerns:
My toddler has been ill for the last two days, and I now suspect this may have been caused by the unhygienic conditions in the room. For a hotel that claims to be of high standards, this is utterly unacceptable.
Safety Hazards:
The issues didn’t stop there—there was a broken scale in the room that shattered during use, which could have seriously injured someone. Such negligence further highlights the lack of proper maintenance in the hotel. The staff failed to clean up all the shattered glass until approximately 40 minutes to an hour later.
Staff Behavior:
To make matters worse, the staff showed incredibly poor professionalism. They argued with me about complimentary laundry, claiming it
Hasan
Hasan (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Bakheet
Bakheet (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Dimitri
Dimitri (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Elif
Elif (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Ali
Ali (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Aydin
Aydin (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月11日
Vale kahvaltı
Otel konum ve temizlik güzel. Vale ve kahvaltı ücretli olması çok kötü. Otelde vale ücreti ve odası olana kahvaltı ücretli ne demek. Otele yakışmadı. Bir daha kalmam.
Ercan
Ercan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Hakan
Hakan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Beautiful hotel
Beautiful hotel in a really convenient location to explore the city! The staff were attentive and Sevinch at breakfast was particularly welcoming and friendly!
Chloe
Chloe (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Ayhan
Ayhan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Riza
Riza (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Murat
Murat (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
ismail guner
ismail guner (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月28日
Otelde banyodaki sabun ve sampuanlar tek kullanimlik degil buyuk siselerle konulmustu. Odaya girdigimizde banyodaki sabunlugun ucunda kirli bir goruntu vardi ve bu duzeyde bi otelde olmamasi gereken bir goruntuydu.
ömer
ömer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
Ayhan
Ayhan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Tugkan
Tugkan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Hasan Mert
Hasan Mert (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Sarojini
Sarojini (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Tugkan
Tugkan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
fatih
fatih (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
The lobby is too small
Rana
Rana (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Excellent
Beautiful hotel and excellent staff extremely attentive delicious food in restaurants I highly recommend this hotel to everyone