Ok so once we got to the airport we called and let them know for the shuttle to pick us up. They didn’t pick us up until 1.5 hours later and it’s only a 10 minute ride from airport to the hotel! I also called over 6 different times to talk to guest services untill we finally got picked up. Then in the morning we didn’t have any hot water to take shower when they finally fixed it they said the problem was the hot was the cold and the cold was the hot so the indicators for Hot & Cold was reversed! However they did have to turn on the hot water for the sink was completely cold. They did give us a 10% discount for the Cuban restaurant across the street and the restaurant was definitely a great place to eat!
Tiffany
Tiffany (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Just need better pillows
Taneigherine
Taneigherine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Great place to relax
It was wonderful. They saw us come in from a red eye super tired with two kids. They upgraded our room for free. Such a nice place to stay. Close to food. Big area for breakfast.
Jacob
Jacob (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
This was a short stay - intransit.
Stephanie
Stephanie (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Efficient , no major complaints
This was my second time staying here . The room we were given this time wasnt on par to the room quality (same category) as our first visit . The suites are a decent size. I like the location and shopping selections near the hotel . You have to pay to park and the bus shuttle to the airport only runs every hour. The customer service was on point !! If you need to check in earlier , there is a fee. The product offering for breakfast changes daily with cereal and waffles being the stables.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Gilberto
Gilberto (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月16日
Gustavo
Gustavo (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
Good hotel with airport and cruise ship shuttles.
Jennifer on the front desk when we checked in was amazingly helpful. Let us check in a bit early, booked us on cruise shuttle and gave us all information needed. Room was comfortable. Breakfast was great. Shower was very difficult to operate and leaked all over floor.
Brenda
Brenda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Andre
Andre (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
Muito justo pelo valor!
Foram 3 dias bons! Hotel muito bem localizado, e com boa estrutura. Café da manhã muito bom, a moda americana.
Apesar do quarto escolhido ter cozinha, faltou sistema de exaustor.. muito cheiro de comida no quarto!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Tia
Tia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Hilary
Hilary (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Ruberval
Ruberval (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Nice Place to stay pre cruise
We had a nice stay. Shuttle available to cruise port. Across the street from shopping, grocery and restaurants
Amanda
Amanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Lori
Lori (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Loction
Convenient location. Many places to eat around. Ideal for changing planes. Only thing was the mattress(very soft).
Carlos
Carlos (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
Denver
Denver (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
They don't do as they say
Our stay would have been so much better if we did not have so many small issues. The main issue was that half way through our stay the air conditioner broke. We informed the front desk that we were heading to dinner and please have someone come by to fix it. They did send someone but when we came back it wasn't fixed so we were offered a new room. A week long to is a lot of stuff to pack and move. No rooms on the same floor either.
Twice we had to inform the front desk of food that was dropped (by others) in the elevator.
Then the toilet in our room would not flush properly.
Because of all the issues we were offered something. After weeks of waiting what was sent was not what was offered. This is highly disappointing.
Joseph
Joseph (6 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Anders
Anders (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Nice location
The shuttle service is really bad organized. We were waiting for an hour even though we called the hotel. They don’t give complimentary bottle of water in the room. I am an honor member and I got just 2 bottles when normally I get 1 per person.