There was no one thing that made the stay bad, it was just the culmination of a lot of little inconveniences that really lost the value for us.
1) they still charge resort fees despite this now being illegal
2) the pool was closed, which was never mentioned on the listing (I realize this is winter, but the yesr round pool availability is advertised and was a big reason for choosing the GN)
3) There was some sort of construction right next to our room for a day and a half, no warning that might be happening
4) The parking was supposed to be included in the resort fee, but we were not only prompted to pay for parking over an app after we registered our plate, but also charged a vallet fee for every day we were there, despite the service only being used once. Getting this removed was its own ordeal of ping pong between employees, before the girl at rhe front desk admitted defeat and told us she'd talk to her manager later (still unsure if that ever happened)
5) arrived to empty bottles of body wash and conditioner, while wasn't refilled until we requested it
6) the bath tub was rusty and bits of coating were peeling off.
All that being said, the staff were exceedingly friendly, and there weren't any bed bugs. So I guess they get points for that.