Old room with a threadbare and dirty upholstery on the chair and stained carpet. Bed was very hard and could feel every spring in the mattress. Room smelled musty and hot/humid, A/C did not work well. I had a recent stay at the Renaissance in Richardson that was fabulous and the reason for my selecting this hotel. Not an equal experience at all.
Marla
Marla (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Post Wedding Stay Made Special
We decided to stay at this hotel after our wedding. When I called a few day prior to discuss our check-in I spoke with Crystal. When she found out I was the bride she went out of her way to accommodate our crazy schedule and to make sure when he finally checked in that everything was super smooth. The room was on a high floor with views overlooking the city and part of the pool. It was beautiful. The bed was so incredibly comfortable. We took a lot of very close forts me and cozy naps. It was awesome. We love this please. We had many options of places to stay after the wedding, but we stayed here for NYE 2018 and had such a wonderful memory, that we decided it was the right place for us after the wedding. We will definitely be back to stay here. Thank you Crystal (and Chyna) for making our stay so smooth and enhancing our special day. The restaurant was fabulous, the buffet breakfast was delicious, and all the staff we interacted with were incredibly friendly and professional. Thank you!
Danielle
Danielle (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
It was great
Alicia
Alicia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
Dallas trip comfort
The check in was very easy and quick! The front desk person was very informative as well.
Marissa
Marissa (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月13日
Beautiful but not worth it
Beautiful hotel and beautiful room! Easy check in and out. My husband and I did run into a few issues: scalding hot water with no cold water, paper thin walls, and the front desk were a bit difficult to speak with as they were not clear with any additional charges or these issues we had. For example, they did not explain the additional $40 charge that I was surprised with, and they did not explain why or when the water issue would be resolved (it never was resolved). Beautiful and memorable stay, but I would not come back or recommend to others.
Emily
Emily (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
Maria
Maria (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
Traci
Traci (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
CLEAN AND CONVENIENT HOTEL. VERY FRIENDLY STAFF!
MOHAMMED
MOHAMMED (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月30日
Good hotel
David
David (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月28日
Pre-paid hotel. Arrived at 12:33(after midnight). Walked me. No explanation on why they took my money and had no room.It did not matter. It took three hours to find a room. Was finally in bed at 4.00am. #disorganized, #incompetent, #uncaring
Never pick this hotel