The usual large Hilton Business Hotel affair. Could have been a pleasant stay but let down by customer service:
The good :
Arrived slightly earlier than the official check in time, absolutely no issues.
They guys in the restaurant area were friendly and tried to accommodate.
The bad:
The TV and phone in my room were not working normally this wouldn’t be an issue but I hadn’t planned to leave my room until checkout.
Reported the issue in person to 2 counter staff; I was offered another room but explained it was not worth the trouble for one night. I was grateful that they would send someone to resolve the issue though. Unfortunately this promise did not materialise and I waited in my room for some time. I finally got bored and also needed food. I spoke to staff again and was told that it ‘probably’ would not be fixed. I was very disappointed that this was not reported to me at the point they realised (assuming they did not know this the first time we spoke). Instead they were happy for me to travel from the 5th floor twice to report and check on progress. As a side note, the staff were not busy and the hotel was not at capacity - extremely disappointing all things considered.
Regarding the layout, they have an odd lift arrangement for the floors, takes some time to work it out including getting from the basement car park.
Staff make all the difference. They could have quite easily turned this into a positive experience.
I’ll try another hotel on my next trip.