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Best Western The Lagoon Hotel

4.0 star property
Rejuvenate with spa treatments or unwind by the poolside bar. Let helpful staff make your stay seamless in this vibrant city centre.

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Photo gallery for Best Western The Lagoon Hotel

Outdoor pool
Bar (on property)
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace
Lobby
In the heart of Manado City Centre, Best Western The Lagoon Hotel offers a tranquil retreat. Relax by the pool or treat yourself to spa services like reflexology and aromatherapy. With free in-room WiFi, a coffee shop, multilingual staff, and an outdoor pool for kids too.

Reviews

7.6 out of 10
Good

Popular amenities

  • Non-smoking
  • Pool
  • Bar
  • Spa
  • Free parking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference centre
  • Business centre

Feel at home (6)

  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is HK$242
HK$293 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Superior Room, 2 Single Beds, Smoking

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Superior Room, 2 Single Beds, Smoking

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Air conditioning
LED TV
Premium bedding
Blackout curtains
Bidet
Shower/bath combination
Bathrobes
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

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Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Dining table
LED TV
Premium bedding
Blackout curtains
  • 80 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

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Superior Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Smoking

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Dining table
LED TV
Blackout curtains
Separate bedroom
  • 55 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking

View from room

Deluxe Room, 1 Queen Bed, Smoking

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 27 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

View from room

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
LED TV
Premium bedding
Blackout curtains
Shower/bath combination
Bidet
Private bathroom
Hairdryer
  • 27 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior twin Room Non smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

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Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

  • Sleeps 2
  • 2 Single Beds and 1 Queen Bed

View all photos for Executive Queen Room Smoking

32-inch LED TV with cable channels, TV, offices

Executive Queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Queen Room Non smoking

32-inch LED TV with cable channels, TV, offices

Executive Queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior queen Room Non smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

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Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed, Smoking Room, Deluxe Room, Shower, Hairdryer, Full Breakfast

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1 Queen Bed, Smoking Room, Deluxe Room, Shower, Hairdryer, Full Breakfast

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed, Non-Smoking, Deluxe Room, Shower, Hairdryer, Full Breakfast

Premium bedding, in-room safe, desk, laptop workspace

1 Queen Bed, Non-Smoking, Deluxe Room, Shower, Hairdryer, Full Breakfast

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen Room

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Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Executive Room

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Deluxe Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Sea View Room Non smoking

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Deluxe Sea View Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior twin Room Smoking

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Superior twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior queen Room Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite with Sea View

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King Suite with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Room Smoking

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Deluxe Sea View Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

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Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Two Single Beds Room

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Two Single Beds Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Lagoon Suite

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Lagoon Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Presidential Suite

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Presidential Suite

  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room With City And Sea View

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Deluxe Room With City And Sea View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • 1 Single Bed

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View from property

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  • Spa
  • Airport transfer
  • Free parking
8.6 out of 10, Excellent, (149)
Four Points by Sheraton Manado
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About the area

Map
Komplek Bahu Mall, Blok A3, Manado, 95115

What's nearby

  • Manado Town Square - 3 min drive
  • Mega Mall - 4 min drive
  • Kalimas Harbor - 7 min drive
  • Tomohon Market - 9 min drive
  • Malalayang Beach - 20 min drive

Getting around

  • Manado (MDC-Sam Ratulangi Intl.) - 45 min drive

Restaurants

  • ‪Bay Street Cafe 17 - ‬11 min walk
  • ‪Boulevard Bistro - ‬10 min walk
  • ‪Wisata Bahari - ‬8 min walk
  • ‪Richeese Factory - ‬6 min walk
  • ‪Contour Coffee - ‬11 min walk

About this property

Best Western The Lagoon Hotel

Best Western The Lagoon Hotel is a great choice for your beach stay in Manado. The outdoor pool provides plenty of fun, while guests in the mood for pampering can indulge in body scrubs and aromatherapy. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other features include a poolside bar, a fitness centre and a children's pool.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 184 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 2:30 AM
    • Express check-out available
    • Minimum check-in age – 17
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Travelling with children

  • Children's pool

Working away

  • Business centre
  • 6 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2016
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lowered locks/deadbolt
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Office
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

  • Cash deposit: IDR 300000 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 300000 for adults and IDR 150000 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Parking

  • Parking height restrictions apply

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Best The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel
Best Western The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel Manado

Frequently asked questions

Is there a pool at Best Western The Lagoon Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Best Western The Lagoon Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Best Western The Lagoon Hotel?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Best Western The Lagoon Hotel?

Check-in start time: 2:00 PM; check-in end time: 2:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

What is there to do at Best Western The Lagoon Hotel and nearby?

Best Western The Lagoon Hotel has an outdoor pool and a fitness centre, as well as spa services.

Are there restaurants at or near Best Western The Lagoon Hotel?

Yes, there's an on-site restaurant.

What's the area around Best Western The Lagoon Hotel like?

Best Western The Lagoon Hotel puts you in Manado City Centre, in the heart of Manado. Popular attractions include Manado Town Square, which is 3 minutes away by car.

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Best Western The Lagoon Hotel Reviews

Reviews

7.6

Good

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Brenda, 3-night trip

4/10 Fair

Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter
Donald, 3-night trip

8/10 Very good

Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.
Christiaan, 7-night trip

10/10 Exceptional

thomas, 1-night trip

8/10 Very good

Antonius, 1-night trip

6/10 Good

Rifki, 1-night trip

6/10 Good

Meh
Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Brian, 3-night trip

8/10 Very good

It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.
GGD, 12-night trip

10/10 Exceptional

Location, room, staff, clean, good and varities breakfast menu.
2-night trip

8/10 Very good

a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
restutaurina, 4-night trip

10/10 Exceptional

Just need an additional luggage rack for room or drawers
2-night trip

8/10 Very good

Hotel cukup nyaman harga baik
Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.
Dionisius D, 2-night trip

10/10 Exceptional

Qinghua, 6-night trip

6/10 Good

Good View But Unclean
The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10 Very good

Good hotel. Need more elevators.
Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10 Very good

So far it’s all good but better add more menu for bfast

4/10 Fair

It best views of Manado but poorly maintenance
Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.
Sonny, 7-night trip

4/10 Fair

Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.
2-night trip

8/10 Very good

Godt og nyt hotel direkte ved havet
Det er et ny bygget hotel, men 2 små elevatorer er ikke nok til de mange gæster og "exit" trapper må ikke anvendes
4-night trip

10/10 Exceptional

Great ocean view rooms and suites!
Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.
Panji, 4-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.
Nat, 1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

あまり良くない
喫煙と禁煙の部屋が選べるのを知らずに滞在中お部屋を変えてもらったのですがバスルームに忘れ物をしたのに気付きスタッフに話したところ忘れ物はなかったとの返事。同じホテルの部屋から移動で間違いなく忘れたものが出てきません。物を忘れたら出てこないと思っていいです。海外はそういう所が多いと聞いてましたがスタッフの態度が悪かったです。ヘアゴムでさえ忘れ物として取っておくと言ってましたが私が忘れたものはどこに消えたのでしょう？気分が悪くなり残りの日にちキャンセルしました。その場で残り3日間の部屋代は返金すると言われましたが後ほどエクスペディアさんからホテルからの返答は返金できないとのこと。その旨チェックアウトの時に話したと嘘を言われました。信用のならないホテルです。二度と泊まりません。
怒, 8-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Holiday
Poor wifi reception n non smocking room smelly, hotel staff very friendly.
coke, 3-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good