Experience the beauty of Hotel Palapa Palace, where modern comforts meet tropical charm. Unwind by the outdoor pool with sun loungers and umbrellas, or stroll through the garden. With a 24-hour business center and free in-room WiFi, you'll stay connected while enjoying your stay.
Plaza Crystal Shopping Mall - 3 min drive - 3.3 km
Cana Hueca Park - 4 min drive - 3.6 km
Plaza las Americas Shopping Mall - 5 min drive - 4.4 km
Marimba Park - 6 min drive - 6.2 km
Getting around
Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 60 min drive
Area shuttle (surcharge)
Restaurants
Domino's Pizza - 7 min walk
Oriental Wok, Plaza Ambar - 7 min walk
El Cartel de los Tacos - 6 min walk
Pozoleria Las Jicaritas - 1 min walk
Wingstop
About this property
Hotel Palapa Palace
Hotel Palapa Palace puts you within a 10-minute drive of Marimba Park. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a terrace and a garden.
Languages
English, Spanish
At a glance
DONE
Hotel size
82 rooms
Arranged over 2 floors
DONE
Arriving/Leaving
Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 1 PM
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
DONE
Pets
Pets stay for free (dogs only, 1 total, up to 8 kg per pet)
Service animals welcome
Specific rooms only*
Pets must be supervised
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free secured, uncovered on-site self-parking
Wheelchair-accessible parking on site
DONE
Off-site
Area shuttle*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 7:00 AM–noon on weekdays and 8:00 AM–noon on weekends
Restaurant
Room service (limited hours)
Water dispenser
Travelling with children
Children stay for free (see details)
Working away
24-hour business centre
Meeting rooms
Computer station
Services
24-hour front desk
Tour/ticket assistance
Free newspapers in reception
Luggage storage
Pool loungers
Pool umbrellas
Romance packages
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Handrails in stairwells
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
Plasma television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Blackout curtains
Premium bedding
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 130 to 250 for adults and MXN 130 to 250 for children
Local area shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: MXN 500 per stay
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 PM
Policies
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez
Frequently asked questions
Does Hotel Palapa Palace offer free cancellation for a full refund?
Yes, Hotel Palapa Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Palapa Palace?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hotel Palapa Palace?
Yes, dogs stay for free, with a limit of 1 total and maximum weight of 8 kg per pet. A deposit of MXN 500 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Hotel Palapa Palace?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Palapa Palace?
Check-in start time: 1:00 PM; check-in end time: 6:00 PM. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Palapa Palace and nearby?
Hotel Palapa Palace has an outdoor pool and a garden.
Are there restaurants at or near Hotel Palapa Palace?
Yes, there's an on-site restaurant.
What's the area around Hotel Palapa Palace like?
Hotel Palapa Palace is located a short 3-minute walk from Plaza Ambar.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Hotel Palapa Palace Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
22 Mar 2025
Nice place
Cristhian
Cristhian, 1-night trip
10/10 Excellent
30 Jul 2025
.
José Alfredo
José Alfredo, 2-night trip
10/10 Excellent
17 May 2025
.
Yoshua
Yoshua, 2-night trip
10/10 Excellent
7 Oct 2024
I have no negative reviews. Check in was easy and fast as well as checking out.
julio
julio, 1-night trip
4/10 Poor
6 Mar 2024
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Franciscus
Franciscus, 3-night trip
10/10 Excellent
14 Aug 2025
Opciones de habitaciones
Joshua
Joshua, 1-night trip
10/10 Excellent
3 Aug 2025
Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida
Geraldine Ivette
Geraldine Ivette, 5-night trip
10/10 Excellent
1 Jul 2025
Alejandro
Alejandro, 1-night trip
10/10 Excellent
18 Jun 2025
Es un lugar, muy tranquilo y seguro para vacacionar.
Maria de Lourdes
Maria de Lourdes, 7-night trip
10/10 Excellent
11 Jun 2025
Es cómodo, accesible, el trato cordial
Gertrudis
Gertrudis, 1-night trip
8/10 Good
17 May 2025
Me gustó volvería a ir
Reyna Esperanza
Reyna Esperanza, 1-night trip
10/10 Excellent
6 May 2025
Un lugar tranquilo, tiene cerca varias tiendas
Rocio
Rocio, 1-night trip
10/10 Excellent
23 Apr 2025
De lo mejor
Excelente
Jose manuel
Jose manuel, 1-night trip
10/10 Excellent
25 Mar 2025
José Neil Amhed
José Neil Amhed, 1-night trip
8/10 Good
10 Mar 2025
Buen servicio, limpias y cómodas habitaciones
Miguel Angel
Miguel Angel, 2-night trip
10/10 Excellent
3 Mar 2025
Todo muy bien
Verified traveller
1-night trip
10/10 Excellent
16 Feb 2025
Se facil acceso y buena ubicación
Miguel Ángel
Miguel Ángel, 1-night trip
10/10 Excellent
29 Jan 2025
Excelente servicio
monica
monica, 4-night trip
10/10 Excellent
16 Jan 2025
Buena ubicación, recepción fue muy amable ya que tuve un problema con el banco emisor de mi tarjeta pero se solucionó gracias por la amabilidad y espera
Uziel Levi
Uziel Levi, 1-night trip
10/10 Excellent
4 Jan 2025
Alexis
Alexis, 1-night trip
10/10 Excellent
1 Jan 2025
El lugar es genial, el ambiente rico muy fresco y limpio la pasamos increíblemente súper.