we cant check in, the staff said the hotel is full, but we already paid the room. how we can get refund??
Nur ilyana binti abdul
Nur ilyana binti abdul (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2020年2月7日
Disappointing Hotel and Staff Attitude
Check-in process was very disappointing as we had to wait around as the staff did not know where and how to check the check-in register. Staff very abrupt and insisted we did not have any reservation even after producing the reservation details.
Room condition was bad and in deteriorating condition. Both roilet and room smelled bad.
No parking space provided and staff attitude is bad with no assistance given.
I asked for the Hotel Manager but was told that Manager attends randomly whenever he wishes.
We will never be staying at that hotel again!
Muhamad
Muhamad (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年12月23日
The place is strategically located at the centre of kota bharu, the perfect place for those who love to walk around the city from morning till night. ❤️❤️❤️❤️
athirahriduan
athirahriduan (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2019年12月16日
Hussen
Hussen (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2019年12月2日
Muhd
Muhd (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年9月3日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2019年9月3日
Sarida
Sarida (1 晚浪漫旅程)
Hotels.com 真實旅客評價
4/10 一般
2019年1月5日
ห้องน้ำไม่สะอาด ชักโครกกดไม่ค่อยลง และมีแมลงสาบ
jittikant
jittikant (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2018年10月22日
真實旅客
2 晚行程
Expedia 真實旅客評價
4/10 一般
2018年10月20日
真實旅客
1 晚行程
Expedia 真實旅客評價
6/10 不錯
2017年4月10日
Problems with toilet flush, old blanket, old tv
Avoid superior room 206, the toilet flush was not functioning. There were holes on the rather seasoned blanket. The TV too was very old, provided very limited number of channels.
AZIZ
Hotels.com 真實旅客評價
4/10 一般
2017年3月31日
Hotel near to pasar khatijah
I had booked this hotel for 2 nights but had to check out after the first night. Though it is near the heart of kb, the room.condition is really bad. I dont feel secure too. For those who are only interested in going around kb, them it is good but do not expect to have.a good night rest after the long hours shopping .