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Alpen Resort & Spa Zermatt

4.0 star property
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Alpen Resort & Spa Zermatt

Front of property
Indoor pool
Indoor pool
Terrace/patio
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Nestled in the mountains, Alpen Resort & Spa Zermatt offers a serene retreat. Treat yourself to a massage at the spa, enjoy lunch and dinner at Restaurant Matterhorn, or unwind on the garden terrace. With an indoor pool, children's pool and playground for kids' delight.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Electric vehicle charging point
  • Pool
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Ski passes
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Hot tub

For families (6)

  • Children's pool
  • Playground on-site
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
The current price is HK$2,691
HK$2,871 total
includes taxes & fees
19 Aug - 20 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Suite, 2 Bedrooms, Garden View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Suite, 2 Bedrooms, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds

View all photos for Panoramic Quadruple Room, Mountain View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Quadruple Room, Mountain View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 32 sq m
  • Mountain view
  • Sleeps 5
  • 4 Twin Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Twin Room, Mountain View, Mountainside

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 Bedroom

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Room, 1 Bedroom

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 Twin Beds

View all photos for Twin Room, 1 Bedroom, Garden View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Panoramic Twin Room, Mountain View, Mountainside

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Twin Room, Mountain View, Mountainside

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony or patio
Separate sitting area
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room, 1 Single Bed, Garden View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Single Room, 1 Single Bed, Garden View

Highlights

Balcony or patio
Separate sitting area
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

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9.4 out of 10, Exceptional, 343 reviews
The price is HK$2,674
HK$2,853 total
includes taxes & fees
27 Aug - 28 Aug
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About the area

Map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Zermatt - Furi - 11 min walk - 1.0 km
  • Zermatt-Furi Gondola - 19 min walk - 1.6 km

Getting around

  • Sion (SIR) - 77 min drive
  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Zermatt Gornergratbahn Station - 4 min walk
  • Zermatt Station - 5 min walk

Restaurants

  • ‪Golden India - ‬5 min walk
  • Ristorante Pizzeria CasaMia
  • Schweizerhof Kitchen
  • ‪Hornox - ‬3 min walk
  • Sportpavillon

About this property

Alpen Resort & Spa Zermatt

Alpen Resort & Spa Zermatt offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in massages at the spa, and international cuisine is served at Restaurant Matterhorn, which is open for lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, French, German

At a glance

DONE

Hotel size

    • 26 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:30 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 16
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:30 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Pets

    • Pets allowed (dogs only)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Electric vehicle charging point on site
    • Off-site parking within 3 mi (CHF 12 per night); discounts available
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Playground

What to do

  • Ski passes
  • Pool table
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Ski storage

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Restaurant Matterhorn – This restaurant specialises in international cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Pets are allowed for an extra charge of CHF 15 per pet, per night

Parking

  • Parking is available nearby and costs CHF 12 per night (16404 ft away)

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Frequently asked questions

Does Alpen Resort & Spa Zermatt offer free cancellation for a full refund?

Yes, Alpen Resort & Spa Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Alpen Resort & Spa Zermatt?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Alpen Resort & Spa Zermatt?

Yes, dogs are welcome. There's a charge of CHF 15 per pet, per night. Food and water bowls are available.

Is parking offered on site at Alpen Resort & Spa Zermatt?

No, unfortunately, but there's discounted parking nearby.

What are the check-in and check-out times at Alpen Resort & Spa Zermatt?

Check-in start time: 3:00 PM; check-in end time: 10:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Alpen Resort & Spa Zermatt and nearby?

Practise your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Alpen Resort & Spa Zermatt also has an indoor pool, a sauna and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Alpen Resort & Spa Zermatt?

Yes, Restaurant Matterhorn offers international cuisine.

Does Alpen Resort & Spa Zermatt have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Alpen Resort & Spa Zermatt like?

Alpen Resort & Spa Zermatt is a short 4-minute walk from Zermatt (QZB-Zermatt Train Station) and 8 minutes' walk from Zermatt–Sunnegga Funicular.

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Alpen Resort & Spa Zermatt Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Spa
View
Location
Train station
Balcony
Restaurant
Children

What guests liked

  • Breakfast was consistently described as great, satisfying, and excellent with a variety of options. (17 reviews)
  • The property's shuttle service to and from the train station was convenient and appreciated by guests. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great stay
James, 1-night trip

10/10 Excellent

Delicious food upon arrival served by helpful and friendly server. Excellent room with great view of Matterhorn.
Susan, 2-night trip

10/10 Excellent

It is gorgeous beautiful mountains. Compimentary spa excellent. Staff very nice and helpful.
Andrew, 1-night trip

10/10 Excellent

Nice place
Siu Chung, 1-night trip

10/10 Excellent

Great place to stay. Breakfast was great. Hotel is in a good location.
Carolyn, 1-night trip

10/10 Excellent

Really enjoyed our time there.
Curtis, 2-night trip

10/10 Excellent

speechless. we just loved everything from this place!!
Jean-Charles, 1-night trip

10/10 Excellent

This is a stunning hotel - the room was really nice with views of the Matterhorn facilities were excellent and the three restaurants were perfect. Highly recommend
Christopher, 4-night trip

10/10 Excellent

Spa was very nice.
AKANE, 3-night trip

10/10 Excellent

Great hotel, woth ample things to do with kids. Lots of play areas to keep kids occupied.
Khinal, 5-night trip

10/10 Excellent

Great resort, enjoyed every second of the stay
parvin, 4-night trip

10/10 Excellent

i spent 4 days with my son/ amazing location. very nice pool. good food
yair, 4-night trip

10/10 Excellent

This place is paradise! I can’t say enough wonderful things about our stay! To start, the view from our room and balcony was breath taking! Our room and especially our bathroom were beautiful! The pool and spa area was unreal, and the perfect way to spend an evening! It was a short walk from the hotel to the train station, which was very convenient! The staff and continental breakfast were wonderful! We will definitely be staying here again!
Amber, 1-night trip

10/10 Excellent

loved the spa! such a good location and not too far to walk into town
emily, 2-night trip

10/10 Excellent

We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back!

10/10 Excellent

The location is very convenient. Staff are very friendly. Will definitely come back again.
Juan, 6-night trip

10/10 Excellent

Weather was good for the most part. The hotel was awesome with a great staff that was very helpful. The food everywhere was great, and I would stay there again and recommend
matthew, 2-night trip

10/10 Excellent

Excellent hotel, great pool area
Matthew, 1-night trip

10/10 Excellent

facilities are good: swimming pool etc
Barry, 1-night trip

10/10 Excellent

Our first time to Zermatt. The resort is at the excellent location with spacious room and view for our family of 4 . We booked the half board with our stay which included breakfast and dinner at the hotel. Both breakfast and dinner were better than expected. The dinner was excellent and just how I wanted to experience the Swiss traditional food . It was 3 courses dinners and not buffet style. The pool and kid play area is very relaxing after a day full of activities. The staffs are very friendly and welcoming. We had great experience overall.
Kay, 2-night trip

8/10 Good

Liked the view, location, room and balcony, reception and bar staff porters and drivers. Disliked one breakfast staff who clearly didn’t enjoy her job, and the shower in the bathroom is too small and in the wrong position.
Michael, 4-night trip

10/10 Excellent

Great place.
Scott, 8-night trip

10/10 Excellent

Very friendly staff was helping with smile upin arrival and staying
Rang Ok, 1-night trip

10/10 Excellent

Everything was perfect, excellent service and quality. The spa circuit always amazing. Thank you for the wonderful experience we had!
Daniela, 2-night trip

10/10 Excellent

The property was very clean and the staff was excellent. Especially the front desk! 10/10!
Linda, 1-night trip