I called the one touch service and your staff called Teo pick up my call at 10pm on 9/6. He made a spa reservation for me at 11:30 am on 10/6. When I came down at 11:30 on 10/6, the staff in the spa center said the receptionist didn't call them and they have no reservation for me at 11:30.
Then I came up to the receptionist who called UCi and she confirmed I have made a reservation at 11:30am. She called the staff in the spa center and she told me I could do the spa right now at 12am.
I came down to the staff in the spa center and waited for 20 minutes. The staff in the spa center said she had already told the receptionist that they are full and they could not do it right now.
Then I came up to the reception again and the manager said she could only help to made another appointment for me.
It took me one hour to go up to the reception and go down to the spa center again and again and wait for the receptionist and spa center staff to confirm the booking.
It took 3 hours to wait for the dishes for dinner although the restaurant was empty.
Yuk shan
Yuk shan (3 晚浪漫旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Martin
Martin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Bali vacation
Large rooms, comfortable beds, and beautiful, friendly staff
Susan
Susan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Pascale
Pascale (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 2 日
Cristián
Cristián (6 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 24 日
Luis Fellipe
Luis Fellipe (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 3 日
真實旅客
6 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Virginia
Virginia (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
LOVED IT
Very good! We loved our stay at this hotel!!❤️the staff was so friendly and helpful!
Christina
Christina (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 4 日
Excellent!
Öcal
Öcal (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 3 日
We loved our stay. Excellent location, great pool, very nice room with really comfortable bed. There is no ocean view from the pool area or mosr rooms though and there are a lot of monkeys that come into the resort.
Melanie
Melanie (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 9 日
Hans
Hans (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
Lovely hotel, brilliant staff, especially Windra who was so helpful, pool superb and a very good breakfast. It is close to Bingin beach but a long walk down a badly lit track to the bars and restaurants.
Judy
Judy (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 5 日
Simon
Simon (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 2 日
Wen
Wen (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 2 日
Hotel non all'altezza di un 5 stelle. Camere grandi. Servizio nella media. Non buona la colazione e in genere il cibo
ROBERTA
ROBERTA (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Beautiful resort, stunning pool and good location.