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Hakone Airu

4.0 star property
Mountain ryokan in Hakone with restaurant and bar/lounge

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Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Lobby sitting area
Aromatherapy, massages
Interior entrance
Terrace/patio
Near Hakone Open Air Museum, Hakone Airu offers a serene retreat with an indoor mineral hot spring, designer stores on site and Japanese cuisine at private dining. Stay connected with high-speed WiFi and enjoy the coffee shop or unwind at one of two hot springs. Guests rave about the helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Onsen
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Hot springs
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Area shuttle
  • Bus station shuttle
  • Terrace
  • Front desk safe
  • Multilingual staff

Feel at home (6)

  • Fridge
  • Separate bath and shower
  • Television
  • Terrace
  • Daily housekeeping
  • DVD player
The current price is HK$3,011
HK$3,328 total
21 Aug - 22 Aug

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Separate bedroom
Free extra futon mattress
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Onsen
  • Spa
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 1,538 reviews
The price is HK$2,898
HK$3,523 total
3 Sept - 4 Sept
Hakone Kowakien TEN-YU
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About the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311

What's nearby

  • Tenzan Onsen - 2 min drive - 1.3 km
  • Hakone Open Air Museum - 11 min drive - 6.3 km
  • Hakone Gora Park - 11 min drive - 7.3 km
  • Hakone Kowakien Yunessun - 11 min drive - 7.6 km
  • Lake Ashi - 15 min drive - 11.2 km

Getting around

  • Tokyo (HND-Haneda) - 72 min drive
  • Tokyo (NRT-Narita Intl.) - 140 min drive
  • Hakone Ohiradai Station - 7 min drive
  • Hakone-Itabashi Station - 8 min drive
  • Hakone Yumoto Station - 10 min walk
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪山そば - ‬9 min walk
  • ‪はつ花そば 新館 - ‬4 min walk
  • ‪日清亭本店 - ‬7 min walk
  • ‪画廊喫茶 ユトリロ - ‬8 min walk
  • ‪箱根てゑらみす - ‬9 min walk

About this property

Hakone Airu

At Hakone Airu, you'll be within a 15-minute drive of Hakone Kowakien Yunessun and Fuji-Hakone-Izu National Park. Guests can indulge in massages or aromatherapy, and Japanese cuisine is served at private dining, which is open for breakfast and dinner. A bar/lounge and a terrace are other highlights. Fellow travellers like the helpful staff and overall property condition.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:30 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
    • Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free uncovered on-site self-parking
    • Free uncovered on-site valet parking
    • Free uncovered on-site extended parking
DONE

Transfers

    • Bus station shuttle*
DONE

Off-site

    • Area shuttle within 1 kilometres*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Tea service at check-in
  • Kaiseki meal
  • Room service (limited hours)

Travelling with children

  • Children's menu
  • Baby bath

What to do

  • Hot springs
  • Shopping

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Designer shops on-site
  • Spa services

Accessibility

  • Lift

Room amenities

Be entertained

  • DVD player
  • 55-inch LCD TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Free extra futon
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Spring water bath
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Fridge
  • Free bottled water
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Tatami (woven mat floors)
  • Geta (wooden sandals)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Dining

Private dining – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of JPY 3300 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve high chair

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Hot springs access available from 3:00 PM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the public bath facility

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as meals.

Also known as

Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Are pets allowed at Hakone Airu?

Sorry, pets aren't allowed.

Is parking offered on site at Hakone Airu?

Yes, there's free self, valet and extended parking.

What are the check-in and check-out times at Hakone Airu?

Check-in start time: 3:00 PM; check-in end time: 6:30 PM. Check-out time is 10 AM. Late check-out is available for a charge of JPY 3300 (subject to availability).

What is there to do at Hakone Airu and nearby?

On-site recreation at Hakone Airu includes hot springs. Hakone Airu also has spa services.

Are there restaurants at or near Hakone Airu?

Yes, private dining offers Japanese cuisine.

Does Hakone Airu have rooms with private hot tubs?

Yes, each room has a spring water bath.

Does Hakone Airu have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hakone Airu like?

Hakone Airu is in Yumoto, a short 10-minute walk from Hakone Yumoto Station and 18 minutes' walk from Tenzan Onsen.

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Hakone Airu Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Breakfast
Ryokan
Location
Onsen
Walking
Private bathroom
Ambience

What guests liked

  • Breakfast was delicious and plentiful, with options for both Japanese and Western-style meals. (20 reviews)
  • The spa experience was rejuvenating with private tubs, in-room massages, and wonderful skincare products available. (8 reviews)
  • The dining experience was exceptional with delicious meals, private dining rooms, and a wide variety of traditional Japanese cuisine. (10 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Hakone Airu was unbelievable. Great staff, beautiful room and our dinner and breakfast were delicious. Could not recommend higher
Jacqueline, 1-night trip

6/10 Okay

Good overall. Nice amenities and onsen in the room. Food was overall ok. Internet access was slow.
Bilal, 1-night trip

10/10 Excellent

Excellent ryokan experience
Damie, 1-night trip

8/10 Good

While this property could use a renovation as some of the rooms and components appear to be aging, this was a lovely stay and the staff were incredible throughout our entire time. This is a great middle of the road option for people to look for if they would like a private onsen.
Max, 2-night trip

10/10 Excellent

Great very nice and beautiful. Good atmosphere
Phuc, 1-night trip

10/10 Excellent

We had an amazing stay at this hotel! Communication started right at the beginning. The room was Amazing with a private onsen on the balcony and the room was big enough for 3 people. Breakfast and dinner was included and I never seen a presentation like that. Staff was amazing and super friendly. Great place to stay and would do it again any time!
Jana, 2-night trip

10/10 Excellent

This was one of our favourite stays in Japan. The staff were super accommodating to me and my dietary restrictions which I appreciated so much! One person in our party left something behind and the hotel staff we super nice and helpful to send the item to them at our next hotel. We will make sure to stay here again our next time in Japan.
Sarah, 1-night trip

10/10 Excellent

Wonderful staff. So polite and helpful. They treated us so well and ryokan itself is excellet. So calm and peaceful. Great mountain view from private onsen
Manoj, 1-night trip

8/10 Good

Food was mediocre. Beds were not the most comfortable but expected given the traditional style room.
Raees, 1-night trip

8/10 Good

If you are looking for a peaceful and authentic hotel, that's the place to stay!
Giuseppe, 1-night trip

10/10 Excellent

Our stay was fantastic! The private onsen was incredible and the room was amazing. We were fortunate to stay 2 nights and i highly reccomend.
Christine, 2-night trip

10/10 Excellent

Staff was amazing !
eric, 2-night trip

10/10 Excellent

Fantastic stay. Had our own private onsen. Half board with breakfast and dinner was lovely. About a 12 minute walk to hakone train station.
Kerman, 1-night trip

10/10 Excellent

Lynn the bartender was very hospitable
Robert, 1-night trip

10/10 Excellent

Private Olsen and nice view, private dinner with delicious food
sophia, 1-night trip

10/10 Excellent

Amazing place with amazing staff
Grabriel, 1-night trip

8/10 Good

It’s a nice hotel but you can see its age. Service is excellent but I get a bunch of messages from the hotel to remind me what not to do which makes me feel a little uncomfortable.
wun pong, 1-night trip

10/10 Excellent

Get property, relaxing onsen!
Jade, 1-night trip

6/10 Okay

I stayed in the hotel for two nights and was bitten by insects many times. I asked the waitress and she said they were small mosquito bites. But when I got back to Tokyo, the physician said those were insect bites, not mosquito bites and got a proscription of some medicine. The bitten areas were hard and painful and some pus came out.
yingmei, 2-night trip

10/10 Excellent

With top notch experience options for dining, massage booking options, and private onsens, it doesn't get much better than this wonderful location. There isn't a spectacular view, but it is decent, and the room, and how they treat you, is astounding. From an awesome lobby and common areas, to a spacious room and incredible experience, this is a place I would love to return to.
Ashleigh, 1-night trip

10/10 Excellent

Loved the experience
Sarah, 1-night trip

10/10 Excellent

Very good
hui, 1-night trip

10/10 Excellent

Just amazing

What can you say, this hotel is amazing, food top class, just absolutely perfect in every way
3-night trip

10/10 Excellent

Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen.

8/10 Good

Overall good, food quality and options could improve
Jesse, 1-night trip