Quinta Alegría Shopping Mall - 10 min walk - 0.9 km
Mamitas Beach - 16 min walk - 1.3 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
Restaurants
Karen's Restaurant - 2 min walk
Burger Playa - 2 min walk
Ah Cacao Chocolate Café - 2 min walk
Fives Rooftop - 1 min walk
Tacos Gomez - 2 min walk
About this property
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
The Fives Downtown Hotel & Residences, Curio Collection by Hilton features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. There's an outdoor pool and a poolside bar, and in-room conveniences at this luxurious hotel include fridges and microwaves. Fellow travellers love the helpful staff and location.
Languages
English, Spanish
At a glance
Hotel size
133 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 11 kg per pet)*
Restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (USD 19 per night)
On-site valet parking (USD 19 per night)
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 6:00 AM–11:30 AM
2 restaurants
Bar/lounge
Poolside bar
Swim-up bar
Coffee shop
Room service (limited hours)
Snack bar/deli
Travelling with children
Local/corner shop
What to do
Beach nearby
Free use of nearby fitness centre
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Bike hire
Facilities
Built in 2017
Safe-deposit box at front desk
Rooftop terrace
24-hour fitness centre
An outdoor pool
Full-service spa
Banquet hall
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Soundproofed rooms
Premium bedding
What to enjoy
Individually decorated
Freshen up
Private bathroom
Shower only
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
Microwave
More
Daily housekeeping
In-room safe (laptop compatible)
Special features
Spa
Vassa Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: USD 1.60 per accommodation, per night
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately USD 22 for adults and USD 12 for children
Early check-in can be arranged for an extra charge (subject to availability)
Pets
Pets are allowed for an extra charge of USD 75 per pet (may vary based on length of stay)
Parking
Self-parking costs USD 19 per night
Valet parking costs USD 19 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Frequently asked questions
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton offer free cancellation for a full refund?
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, there's an outdoor pool.
Are pets allowed at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 11 kg per pet. There's a charge of USD 75 per pet, per day. Food and water bowls are available.
Is parking offered on site at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes. Self-parking costs USD 19 per night. Valet parking costs USD 19 per night. Parking spaces may be limited.
What are the check-in and check-out times at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Check-in start time: 3 PM; check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.
What is there to do at The Fives Downtown Hotel & Residences, Curio Collection by Hilton and nearby?
The Fives Downtown Hotel & Residences, Curio Collection by Hilton has a spa and an outdoor pool, as well as a 24-hour fitness centre.
Are there restaurants at or near The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, there are 2 on-site restaurants.
What's the area around The Fives Downtown Hotel & Residences, Curio Collection by Hilton like?
The Fives Downtown Hotel & Residences, Curio Collection by Hilton is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Maritime Terminal. Travellers say that the hotel is in a great location.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Poor
14 November 2024
Vincent
Vincent, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 September 2024
Very good location
Alejandro
Alejandro, 4-night romance trip
Verified Expedia guest review
2/10 Poor
2 September 2024
I was ok with this property until the water stopped working and couldn’t shower. I had a wedding to attend and I had to go to another hotel to take a shower.
Britney
Britney, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
31 August 2024
It was very noisy… music till midnight
Connie
Connie, 4-night trip
Verified Expedia guest review
10/10 Exceptional
27 August 2024
We loved our stay....2 bedroom suite was perfect for our family of 5 with great pool on the rooftop. Great kitchenette was even better than we expected. Beach and centre of town being such a short walk was fantastic. Hotel staff were extremely helpful throughout our stay.
Mr Simon
Mr Simon, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
15 August 2024
This was a beautiful hotel close to the beach. Wonderful stay in PDC!
Nicole
Nicole, 1-night family trip
Verified Expedia guest review
8/10 Very good
12 August 2024
Reggie
Reggie, 2-night trip
Verified Expedia guest review
2/10 Poor
12 August 2024
Ivan
Ivan, 6-night trip
Verified Expedia guest review
8/10 Very good
8 August 2024
Great downtown location. Close tonthe beach and Quinta Avenida.
RAMON
RAMON, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
6 August 2024
A great place in the center of downtown and steps away from Quinta Avenida. Very close to the ferry too.
RAMON
RAMON, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
5 August 2024
Exceeded expectations for the price.
Patrick
Patrick, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 August 2024
Markeriya
Markeriya, 4-night trip
Verified Expedia guest review
10/10 Exceptional
29 July 2024
Nice spot absolutely loved it
Fransisca Iris
Fransisca Iris, 5-night trip with friends
Verified Expedia guest review
8/10 Very good
25 July 2024
Great place
Erick
Erick, 7-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 July 2024
Carlos
Carlos, 7-night trip
Verified Expedia guest review
10/10 Exceptional
23 July 2024
Guillermo
Guillermo, 4-night trip
Verified Orbitz guest review
10/10 Exceptional
21 July 2024
Livina
Livina, 2-night trip
Verified Expedia guest review
8/10 Very good
19 July 2024
The rooftop pool was great and easy walking to most everything in Playa. Can be a bit loud at night but not too bad. Staff was attentive. The only downside I have for them is that after hurricane Beryl forced us to move the entire vacation schedule by one day due to the ferries not running, this was the only property that wouldn't work with us to change our dates.
Scott
Scott, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
9 July 2024
Jose Luis Flores
Jose Luis Flores, 5-night trip
Verified Expedia guest review
10/10 Exceptional
30 June 2024
friendly staff and Great location for shops and restaurants are walkable.
Myong
Myong, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
29 June 2024
Las habitaciones super espaciosas, la atencion excelente. Sin duda volveria al mismo lugar y no es la promera vez
Galya
Galya, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
27 June 2024
I enjoyed my stay at The Fives Downtown Hotel & Residence. The staff was very friendly especially Ms. Christiana. She was my concierge for my stay. I must say she was very helpful and attentive. She went over and beyond to make sure my stay was very great. Definitely would stay again and recommend to others.
Ashley
Ashley, 5-night trip with friends
Verified Expedia guest review
8/10 Very good
14 June 2024
Severiano Andrade
Severiano Andrade, 8-night trip
Verified Expedia guest review
10/10 Exceptional
12 June 2024
Very nice stay , clean property , staff is very cooperative , close to bus stand And beach , peaceful