6/10 Good
3 November 2024
Had to pay for early check in within 1 hr away
We arrived at the hotel around 12h40pm and the check in was at 2pm. The lady at the front desk said that the room was ready but i had to pay a fee for early check in. At almost 1 hour away she still wants to charge me $20 which gave us a bad taste in our mouth since all other hotels in our experience happily gave us free early check in according to availability when we arrived early like 8am. Here it was only 1hr away and of course we were exhausted by the strike in this country already affecting our itinerary. But there was no consideration.
So we paid the fee. Everything else was fine. The gentleman ar the desk was helpful for some documents i needed printed out. Upon check out though they were able to hold our luggage for a few hours free until our flight that afternoon (which i believe should be a standard courtesy from all hotels).
Verified traveller
1-night trip
Verified Hotels.com guest review