PLEASE READ
Long story short: please do not book this place.
Long story: The place of this hotel is nowhere near the center of Napoli, hence the locational benefit is near zero. The process this hotel requires to check-in is also very cumbersome. Even though I am in my 20s, the process was hard to follow. Cleanliness was at best mediocre. Nothing special, nothing to wow. The place also requires 200 euro deposit prior to check-in and additional mandatory fees for cleaning and such. But the problem is, you will NOT be able to receive your deposit back. The following is my episode:
Episode: I signed the contract prior check-in, and the contract clearly stated that 'deposit amount of 200 euros will be refunded within 15 working days if paid by credit card'. After more than almost 30 working days, I had received none. I immediately contacted the hotel but they insisted that I would be paid back in 30 working days(even though I paid using credit card). This was a clear violation of contract. Even after 30 days, they only refunded my 150 euros out of 200, and said the deduction was because I was caught smoking in the room. Frankly, I have never smoked in my entire life, so the hotel was telling a lie just to rip off my 50 euros for no good reason. So for those planning to book this hotel, be prepared to risk yourself into not receiving the deposit. Or even when you do receive the refund, you wouldn't be paid back fully because the hotel will literally "create" some excuses.
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月28日
Truffa, al momento dell arrivo chiedono altri 200 euro di cauzione e le foto non corrispondono alla struttura.
Valentino
Valentino (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2023年11月26日
Where should I begin.For whatever reason you have to go to another location do the whole check in yourself on an iPad. Our stay was very close to the station, picked it especially as it’s hard for my mom to walk long distances.Then I find out that we first have to go to the check in location and not our actual stay location(which is more than 2km away).But I have to say thank you to the person who was kind enough to ask the driver to drive us to our location that was very pleasant.Although what happened after was very strang.I asked at the check in about certain amenities(like kettle and fridge) she said yes but truly she didn’t understand anything it seems, as when we got to our room there was no kettle.I wrote to them, no response for about half an hour then I wrote a big message, finally a response. However not with a solution but with an accusation.“First of all, we are working and we cannot reply IMMEDIATELY to our guests.You write 30 minutes ago, not 3 hours.Be respectful of our work” to me 30 minutes of silence from the people that you require help from is a long time.It would be much better if I was replied to in 5 mins with a message saying please wait whilst we are sorting out your issue,then I would have no problem with waiting. Kettle was brought with no cups, strange smell in the room, broken shelf and shower. The check out is strange too a lot of unopened doors but you have to leave your keys upstairs, so before you leave you have to open them and then go back.
Nina
Nina (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2023年11月23日
Yesid
Yesid (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2023年11月6日
Eeva
Eeva (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年9月20日
Mark
Mark (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年4月26日
Das Hotel liegt relativ zentral. Zu Fuss kann man von dort aus vieles erreichen. Der Bahnhof ist in 10 Gehminuten erreichbar.
Das Hotel liegt ein wenig versteckt. Für einen Städtetrip völlig ausreichend.
Personal vor Ort hat es nicht wirklich. Das Check-in befindet sich an einem anderem Ort. Ich empfehle den Hotel-Transfer, welcher für €10 angeboten wird
Alexandra
Alexandra (3 晚友伴旅程)
Ebookers 真實旅客評價
2/10 欠佳
2023年4月3日
Accoglienza pessima
Personale poco cortese e scontroso
Il check in è in luogo diverso dal luogo in cui si soggiorna ed il sito parla di navetta a disposizione ,invece quando è stata chiesta ci è stato risposto che era a pagamento
Devi avere per forza la carta di credito da cui prelevano 200 euro,che ti vengono date effettivamente nel conto dopo quasi un mese.se non hai la carta di credito ti propongono di cancellare la prenotazione e ti chiedono circa il doppio del sito,pagando anche contanti
Elisabetta
Expedia 真實旅客評價
4/10 一般
2022年10月30日
Roberto
Roberto (8 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2022年7月28日
Elin
Elin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2022年6月14日
La posizione è buona. Non mi piace che devi fare il check in un un'altro edificio che dista 15 minuti a piedi...
Patricia
Patricia (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2022年6月4日
Massimo
Massimo (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2021年12月12日
Fatal el check-in, hay que hacerlo a 25 minutos del hotel caminando porque no tiene recepción. Lo bueno es que para el check-out no hay que ir al mismo lugar. La habitación limpia y cómoda. Al momento de entrar al hotel es feo, luego que entras al piso del hotel cambia y el piso es bonito.
Rubelisse
Rubelisse (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2020年3月6日
Plus jamais !!!!!
Très déçu , j avais pris cet chambre car avion a 20h pour me reposer avec mon fils , arriver à 11h40 on me dis Check in a14h ou alors il faut payer des frais d arriver anticipé , je demande si je peux laisser mes bagages à l accueil ( qui est situé à 1,5km de la chambre )on me répond que c 3€ par bagage a14h après m être enregistré la navette qui devait nous dépose à dépose 2 autres personnes avant nous ceux qui nous a fait perdre encore 40 mn , vraiment très déçu de cet hôtel qui ne reflète pas la ville de Naples qui est vraiment accueillante dommage
pascal
pascal (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年2月27日
No tiene bañera de hidromasaje a pesar de que lo indica en la descripción
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2020年2月16日
Pietro Salvatore
Pietro Salvatore (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年1月31日
La habitación muy cómoda y limpia. Lo único, atenti al check in. No se hace en el hotel!! Queda a 1,5 km. importante para los que sacan el viaje con muchos meses de anticipación y descuidan estos detalles. De lo contrario se encontrarán tocando timbre sin que nadie los atienda. Je.
Agustin
Agustin (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2020年1月28日
servizio sconvolgentemente pessimo
pietro
pietro (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年1月5日
Nice and clean room
Very nice hotel and room was cleaned. Perfect location as well. Highly recommended it.
Davide
Davide (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2019年12月3日
Pernottamento di una notte per una toccata e fuga di Napoli
Nell'insieme vorrei lasciare una recensione neutra personalmente salvati per la camera pulita e struttura moderna
Ma per il resto mi dispiace dirlo ma non siamo stati soddisfatti
Regiatrazione in un posto e camere a km di distanza
Wifi assente
Camere (in pieno centro sicche capibile per i rumori fuori ) ma minimanente insonorizzate tutta la notte sveglie
per il russare degli altri ospiti
E diciamo la vista .....
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2019年12月2日
Very noisy room, you could literally hear all the conversations of the people in the room next to you. Even though the booking conformation said it was a room with a bubble bath, we got a room with a very tiny shower. The room was clean and the shuttle service was really good, but overall not really a cosy place to stay.
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2019年11月26日
disastro: sono stata dirottata in sede diversa!
Avevo prenotato pensando ad un hotel in corso Umberto e mi sono ritrovata in una stanza all'interno di una casa senza neanche l'insegna in una zona lontana da mezzi e degradata;la vasca idromassaggio, che era il benefit che giustificava il prezzo maggiorato, non si poteva riempire (non teneva il tappo di chiusura) e un rumore intermittente di un motore di un condizionatore continuava per tutta la notte proveniente da sotto la finestra, separato solo da un vetro, praticamente in camera !! Praticamente notte in bianco.