This hotel has a lot going for it: stunning views, genuinely lovely staff who couldn’t be happier to help, and the build and facilities are really nice and impressive in the abstract: it’s a pretty hotel with great views and pools and the like!Food was mixed, albeit mostly hits: sushi night and Mexican night were particularly great, and breakfast was really good.
The problem is that this feels like a premium hotel, at a premium price tag, making as many small cuts as possibly to cut costs and charge more:
-Coffee was available at breakfast, but the machines turned off during other meal times; we reckon this was to cut down on how much dessert people would eat. (No coffee and cake). Premium wine at dinner for a charge. Breakfast orange juice was dilute, not real OJ. Saw a cockroach in the on day one but think it’s a one off.
The poolside snack bar had burgers, chips and pizza, but only sometimes sweet treats. Basic ice lollies (freeze pops) were available, but all ice cream options, even plain ones, were an extra charge.
-The Bar had signs for drinks that were not included in all inclusive: a €7.50 drink would be €5.50 with all inclusive. All inclusive coffee was basic and served in plastic cups, with coffee in a real cup costing extra.
- we arrived at 4am and were charged for the previous days food, but were also charged €25 extra to have lunch on our check out day- Hyatt Policy.
Sad to see a lovely hotel being run in austerity mode - slight changes and it’d be fab!