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Alaya Tulum

3.5 star property
Beachfront hotel with restaurant, near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alaya Tulum

Premium bedding, in-room safe, blackout curtains, rollaway beds
On the beach, white sand, sun-loungers, beach towels
Premium bedding, in-room safe, blackout curtains, rollaway beds
Premium bedding, in-room safe, blackout curtains, rollaway beds
Living area
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pet-friendly
  • Parking available
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Rollaway/extra beds
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Premium bedding
The price is HK$2,158
HK$2,637 total
includes taxes & fees
15 Jan - 16 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Premium bedding, in-room safe, blackout curtains, rollaway beds

Suite, 1 King Bed, Beach View, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

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Deluxe Suite, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Balcony, Ocean View

View from room

Suite, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout curtains, rollaway beds

Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
Private bathroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, Kitchenette

Dining room

Apartment, Kitchenette

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

View from room

Villa, Garden View

Highlights

Air conditioning
Free cots/infant beds
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Living area

Panoramic Villa, 2 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

View all photos for Family Villa, Balcony

Premium bedding, in-room safe, blackout curtains, rollaway beds

Family Villa, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Blackout curtains
Ceiling fan
Premium bedding
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bunk Bed

Similar properties

View from room

Hotel Shibari Tulum - Restaurant & Cenote Club

Pool
Spa
Free parking
Free WiFi
9.4 out of 10, Exceptional, (168)
The price is HK$4,787
HK$6,081 total
includes taxes & fees
27 Dec - 28 Dec
Hotel Shibari Tulum - Restaurant & Cenote Club
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About the area

Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 11 min walk - 0.9 km
  • SFER IK - 5 min drive - 4.2 km
  • Tulum Mayan Ruins - 16 min drive - 11.1 km
  • Playa Paraiso - 21 min drive - 7.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 62 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 113 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪Hartwood - ‬7 min walk
  • ‪La Taqueria - ‬10 min walk
  • ‪Arca - ‬6 min walk
  • ‪K’arma - ‬8 min walk

About this property

Alaya Tulum

Alaya Tulum puts you a short five-minute drive from Tulum Beach and Sian Ka'an Biosphere Reserve. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials or manicures and pedicures. Other highlights at this eco-friendly hotel include a beach bar, a fitness centre and a terrace. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 8:00 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 10 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 15 kg per pet)*
    • Restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
    • Free off-site parking nearby
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby
  • Snorkelling nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • Fitness centre
  • Spa services
  • Biodegradable drinking straws

Accessibility

  • Accessible airport shuttle

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Dressing gowns

Sleep well

  • Blackout curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast and lunch.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 to 30 per person
  • Airport shuttle service is offered for an extra charge of USD 380 per vehicle (return. Maximum occupancy 6)

Children & extra beds

  • Rollaway beds are available for USD 45.0 per night

Pets

  • Pets are allowed for an extra charge of USD 25 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Alaya Tulum Hotel
Alaya Tulum
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Are pets allowed at Alaya Tulum?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of USD 25 per pet, per stay.
Is parking offered on site at Alaya Tulum?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Alaya Tulum?
Yes, an airport shuttle is available. The charge is USD 380 per vehicle return.
What are the check-in and check-out times at Alaya Tulum?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Alaya Tulum and nearby?
Have fun with nearby activities such as snorkelling and windsurfing. Additional recreation on-site includes yoga. Enjoy amenities such as a fitness centre, spa services and a garden. Alaya Tulum also has access to a nearby health club.
Are there restaurants at or near Alaya Tulum?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Alaya Tulum like?
Alaya Tulum is a short 1-minute walk from Tulum Beach and 11 minutes' walk from Ven a la Luz Sculpture.

Alaya Tulum Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Great stay
The front desk team were really good. Was super happy with the garden room. It was a nice small property and you can can get some access benefits at sister properties.
Yogesh, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Perfect location
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
jaman, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The workers are very friendly, but the property needs maintenance. Out of the 7 nights I was there, I had to catch eight frogs between the shower and the bathroom.
Diosy, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great cozy hotel right on the beach. Truly an amazing experience. The only downfall is since it’s on the beach you can only get to the hotel by taxi and it cost $30-$40 for every time you enter and leave the area to go into the city. And taxi drivers are always trying to maximize how much they charge. For that reason alone I will not stay in the beach area again. That was too frustrating. The first night I arrive the taxi drivers went on strike and there wasn’t any taxis available the second day I was in Tulum. I felt trapped. Be ready to spend a lot of money on their food as well. My friend and I would spend $60-$90 on breakfast alone at the hotel. I will say the food is super clean. They offer all healthy choices. They offer you one free healthy drink a day .i chose a shot of tumeric and ginger. Waking up on the beach was also breathtaking. The stars at night are amazing.
Maria, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This property was amazing.
Sarah, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place is really perfect. A great location within walking distance to the restaurants and shops but also quiet and laid back to relax at the absolutely gorgeous beach. The property is wonderful. It is a small place, it is surrounded by jungle plants, white sand and the turquoise sea is steps away. The small houses and spacious rooms are beautiful. One thing to keep in mind is that AC is off between 8:30am and 6:30pm. We are used to having AC on all day at our home but honestly we were not bothered by this limitation. I really don’t want to write this review so that too many people find out about this little gem. I would not hesitate to stay here again when in Tulum.
Ilan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff and hotel was great . This is our second trip in the past two month. Planning on returning for New Year’s.
EMERSON, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

7 star service
Absolutely incredible staff. 12/10 customer service. I’ve stayed in Tulum multiple times and this has by far been the best as far as service goes.
Odeth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

My stay at Alaya Tulum was nothing short of magical. From the moment we arrived, we were captivated by the beauty and tranquility of this incredible place. The entire property is impeccably maintained, with attention to detail evident in every corner. The lush greenery, the artfully designed spaces, and the serene beachfront created an atmosphere of pure relaxation. The service was exceptional from start to finish. Stefan helped us with reservations and the lady who assisted us at check-in were incredibly welcoming, making sure we felt at home right away with a special upgrade to an ocean front room and some champagne and strawberries. Their warmth and professionalism set the tone for the rest of our stay. Throughout our time at Alaya, the entire service staff went above and beyond to ensure our comfort. Whether it was the delicious meals, the perfectly maintained rooms, coffee brought to us in the morning. Simply lovely. Cleanliness was impeccable, and the care taken in maintaining the property added to the overall sense of serenity and luxury. The combination of beautiful surroundings, outstanding service, and those special little touches made our stay at Alaya Tulum an unforgettable experience. I can't recommend this place highly enough for anyone looking to escape to a paradise where every detail is carefully curated for an exceptional stay.
Jennifer, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Nuvia, 5-night trip
Verified Travelocity guest review

10/10 Exceptional

Beautiful location and the property had many details I loved. The only issue was room #11 where I stayed had poor WiFi connection.
Audel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It was relaxing and nice ocean view
Christopher, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alaya was perfect for our short getaway. The room we had was an ocean front, second level, full view and it was absolutely perfect. One of the best rooms I’ve ever stayed in, and I do consider myself well travelled. We really needed the break and so the sound of the waves, the sun warming you and waking you in the morning, it felt like heaven. The hotel was the perfect size for us- small and right up close to the beach. We enjoyed the free yoga in the morning and the teacher was great. She went through it very slow since we’re beginners. The drinks were fab, food delicious, staff was very nice and attentive. Ronnie was super kind, him and Henry made it a good time on the beach with wonderful service and cocktails. Stefan at the front desk was very thorough with information, he cared and wanted to make it a wonderful stay for us. Chakra session with Georgina was life changing! Seriously, if you’re ready, don’t miss out! The Mayan Clay massage was wonderful and relaxing. Loved Alaya! We don’t get to take adult only trips often but we would love to say we’ll be back in the future! Thank you Alaya team
Richard, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Kellie, 3-night trip
Verified Expedia guest review

8/10 Very good

Kimberly, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Gabie our waitress was beyond exceptional. Alaya is for those who ready to become 1 with nature. The sister property Ahau is amazing.
Sergine, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Erica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I loved my stay at Alaya Tulum! The xuatomwr service was great. Stefan was so helpful. The staff came out to sing for my birthday and greeted me with chocolate cake! I felt so welcomed and safe. I also loved the food and got great service from Ismael and Gabriela!
Rachel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
Ken, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Maurice, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jose, 1-night trip
Verified Expedia guest review

6/10 Good

Quyen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
Mervyn, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
Harimelan, 2-night family trip
Verified Expedia guest review

6/10 Good

I didn’t like that we were not able to ungrade our room when the facility was super empty. There wasn’t many people there when we stayed and apparently they didn’t have availability for room upgrade. We got a room that was located right above the reception area. There was also a lot sea weed at the shore.
Cynthia, 3-night romance trip
Verified Expedia guest review