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Alaya Tulum

3.5 star property
Beachfront hotel with restaurant, near Tulum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alaya Tulum

In-room safe, blackout curtains, rollaway beds, free WiFi
In-room safe, blackout curtains, rollaway beds, free WiFi
Living area
View from room
On the beach, white sand, sun-loungers, beach towels
VIP Access

Reviews

9.6 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
Feel at home
  • Rollaway/extra beds
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Dressing gowns
The price is HK$1,070
HK$1,320 total
includes taxes & fees
21 Nov - 22 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

In-room safe, blackout curtains, rollaway beds, free WiFi

Suite, 1 King Bed, Beach View, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

In-room safe, blackout curtains, rollaway beds, free WiFi

Deluxe Suite, Balcony, Partial Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Balcony, Ocean View

View from room

Suite, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

In-room safe, blackout curtains, rollaway beds, free WiFi

Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
Laptop-compatible safe
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, Kitchenette

Dining room

Apartment, Kitchenette

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

View from room

Villa, Garden View

Highlights

Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
Laptop-compatible safe
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Living area

Panoramic Villa, 2 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

View all photos for Family Villa, Balcony

In-room safe, blackout curtains, rollaway beds, free WiFi

Family Villa, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Blackout curtains
Rainfall showerhead
Bathrobes
In-room massage
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bunk Bed

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Airport transfer
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The price is HK$2,992
HK$3,646 total
includes taxes & fees
26 Nov - 27 Nov
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About the area

Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 11 min walk
  • SFER IK - 5 min drive
  • Tulum Mayan Ruins - 16 min drive
  • Playa Paraiso - 21 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 62 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 113 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rosa Negra Tulum - ‬7 min walk
  • ‪Hartwood - ‬7 min walk
  • ‪La Taqueria - ‬10 min walk
  • ‪Arca - ‬6 min walk
  • ‪K’arma - ‬8 min walk

About this property

Alaya Tulum

Alaya Tulum puts you a short five-minute drive from Tulum Beach and Sian Ka'an Biosphere Reserve. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials or manicures and pedicures. Other highlights at this eco-friendly hotel include a beach bar, a fitness centre and a terrace. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 8:00 PM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staffed during limited hours
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 total, up to 15 kg per pet)*
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby
  • Snorkelling nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Spa services
  • Biodegradable drinking straws

Accessibility

  • Accessible airport shuttle

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Dressing gowns

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast and lunch.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 15 to 30 per person
  • Airport shuttle service is offered for an extra charge of USD 380 per vehicle (return. Maximum occupancy 6)

Children & extra beds

  • Rollaway beds are available for USD 45.0 per night

Pets

  • Pets are allowed for an extra charge of USD 25 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Alaya Tulum Hotel
Alaya Tulum
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Are pets allowed at Alaya Tulum?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of USD 25 per pet, per stay.
Is parking offered on site at Alaya Tulum?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Alaya Tulum?
Yes, an airport shuttle is available. The charge is USD 380 per vehicle return.
What are the check-in and check-out times at Alaya Tulum?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Alaya Tulum and nearby?
Have fun with nearby activities such as snorkelling and windsurfing. Additional recreation on-site includes yoga. Enjoy amenities such as a fitness centre, spa services and a garden. Alaya Tulum also has access to a nearby health club.
Are there restaurants at or near Alaya Tulum?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Alaya Tulum like?
Alaya Tulum is a short 1-minute walk from Tulum Beach and 11 minutes' walk from Ven a la Luz Sculpture.

Alaya Tulum Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Very good

Perfect location
Beautiful villas right on the beach. Perfect location with several restaurants/bars nearby. Great staff/service. Great breakfast and beach bar service. Very thankful to the staff for helping us find an emergency doctor and dentist after a fall. The floors are very slick so be careful if wet. Love Alaya. Love Tulum.
jaman, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

7 star service
Absolutely incredible staff. 12/10 customer service. I’ve stayed in Tulum multiple times and this has by far been the best as far as service goes.
Odeth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabie our waitress was beyond exceptional. Alaya is for those who ready to become 1 with nature. The sister property Ahau is amazing.
Sergine, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Erica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I loved my stay at Alaya Tulum! The xuatomwr service was great. Stefan was so helpful. The staff came out to sing for my birthday and greeted me with chocolate cake! I felt so welcomed and safe. I also loved the food and got great service from Ismael and Gabriela!
Rachel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.
Ken, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Maurice, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jose, 1-night trip
Verified Expedia guest review

6/10 Good

Quyen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.
Mervyn, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.
Harimelan, 2-night family trip
Verified Expedia guest review

6/10 Good

I didn’t like that we were not able to ungrade our room when the facility was super empty. There wasn’t many people there when we stayed and apparently they didn’t have availability for room upgrade. We got a room that was located right above the reception area. There was also a lot sea weed at the shore.
Cynthia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Y
Adamaris, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Melonnie Ann, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Natalie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

First time in Tulum and at the Alaya ! Great environment and vibe. Excellent for couples. There is no pool parties or loud music. And the vibe is amazing.
Jordan I Morales, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing spot, impeccable service. A true gem
bogdan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Alan, 3-night trip
Verified Expedia guest review

6/10 Good

This hotel might be alright for some, but be aware of a few drawbacks. First, the advertised photos don't accurately reflect the condition of the hotel. Second, if you value peace and quiet, this might not be the best choice. There's limited noise insulation, and we were unfortunately disturbed every night by loud guests upstairs. Despite repeated complaints to the management, the issue wasn't addressed, significantly impacting our sleep quality. Overall, I wouldn't recommend this hotel to travelers seeking a relaxing and quiet stay.
Luis Cameroon, 4-night romance trip
Verified Expedia guest review

6/10 Good

We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.
Aneeqa, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it
Eugenia, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good
Walter, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely place, would stay again in future
Nicole, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Kathy, 3-night trip
Verified Expedia guest review

8/10 Very good

Jack, 3-night trip
Verified Expedia guest review