reception staff was rude, didnt realise that i mistakenly ordered a resident hotel room, i politely asked him what he could do, then demanded i pay an extra 500 pounds or else we cant stay there, i told him have some compassion, as i had 2 children with me, i comfronted him the way he spoke to me, and i demanded to speak to manager, then suddenly reduced, he requested i pay in cash, i could see he was discussing with his colleague in arabic, not sure if they were discussing the money so that they could pocket some for themselves