I booked this property with my sister to be closer to family in Kingston and I’ve never regretted it so much. Upon arrival the staff was not very welcoming she was more board and uninterested. I booked a one bedroom which was basically in reception where the staff was I have never seen anything like it in my life, this made me feel like I had no privacy as every morning I got up there was staff right outside my door. The receptionist gave me a book of rules to sign which was not on the website when I booked, these rules consisted of: No guest are allowed in your room i booked for 2 persons so only 2 people where aloud in the room secondly all guests that come and see you have to report to the pool they are not allowed anywhere else in the hotel, at the pool there are 3 broken chairs which should be moved for health and safety and around 2 working chairs. Any guests that come and see you have to leave the premises by 9PM. There is only one designated location for smoking which is by the pool with no ash tray and no chairs or bins. I was then told by different members of staff you couldn’t smoke by the pool or balcony so it was very confusing. I had several incidents with the security at the front gate which was not addressed by the manager or any of the main working staff in the building. There is slim, black, bold man who kept on watching and sexually Harassing me and my younger sister. He would talk sexually to me and watch me from different angles of the hotel
