En general buena, pero pueden mejorar los menús en el bufete eran muy repetitivos y con poca variedad
Alejandro
Alejandro (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
I only spent 2 days here. The staff were an absolute delight. They switched me rooms as my first one was right by the bar and the music prevented me from sleeping well. My second room had a water leak whenever someone above me showered. They put in a maintenance request but I didn’t see anyone in the 12 waking hrs I had that room. And it only happened for short stints when they showered. It leaked in the bathroom.
Check in and out was super easy.
The pool here is very nice and the beach is ok. But the ocean wasn’t delightful for swimming which I very much enjoy. Bars were good, food was ok - I only ate at the buffet and the hot dog stand. Super great hotdogs and I’m not a big fan of hotdogs. Typical buffet offerings.
Saw some people being over served alcohol which the resort should be mindful of. Perhaps such good service isn’t great when people are obviously intoxicated.
All in all you have much the same experience here as you would a fancier resort. It’s smaller which is nice for easily getting to and from your room. And I met some very nice folks from around the world. Would come again if the opportunity arises.
Heather
Heather (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年12月4日
Manque d’activité le Riviera Maya a le monopole au niveau restaurant et très difficile pour ceux du Yucatan d’y accéder aucune distinction en journée ni musique d’ambiance c’est très bien peut-être pour les familles avec jeunes enfants mais pas pour couple sans enfant
frederique
frederique (8 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年12月2日
Vlada
Vlada (7 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年12月2日
The staff were amazing but the beach is small and not enough chairs, the food is good but constant repeats of the same dishes, there is not access to 7 restaurants as advertised there is only 3 do we ate many meals at buffet. Shower water cold everyday
The resort is in a gated area which makes it hard to get out to other locations - there is no transportation readily available and long can ride just to get out of gated area.
The amazing thing was watching staff totally clean out rooms when people checked out - all furniture moved and all areas cleaned before next guests.
We will not recommend or come back here. Very disappointing.
Jane
Jane (15 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月30日
En general la actitud del personal. Tampoco me agradó que era en teoría un todo incluido pero habían muchas áreas y alimentos que no venían incluidos.
Alejandro
Alejandro (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月28日
Nicely set up with great view of everything, very clean and quiet. Needs updating but work is being done all over. Great staff!!
Brady Ryan
Brady Ryan (14 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月16日
Decent for price. Wish they had more food option, wait staff near the pool area & an option to check in early
Renee
Renee (4 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月14日
Salvador
Salvador (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月10日
Alejandra
Alejandra (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月2日
Nunca nos atendieron nuestra solicitud, la cual dejamos en la aplicación de expedía.
Nos restringieron acceso a los restaurantes aun cuando no estaban llenos .
Los programas de animación y miniclub estaban mal organizados, es decir lugares y horarios mal coordinados.
eliazar
eliazar (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月19日
The hotel is small, everything closes early. The food was no more than ok and staff was not really helpful
Julio
Julio (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
sangjoon
sangjoon (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Loved it!!! So much to do around.
Jose Octavio Garcia
Jose Octavio Garcia (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月8日
Not a 4 star resort, more like 3 stars compared to others. The beach area was sufficiently large but very rocky when you enter and can hurt your feet. There is no real deep end, even while furthest away from sand you can still stand on your feet in many areas, so depth is inconsistent. Food was mostly plain and very basic in both the buffets and a la carte restaurants. I expected much better but got tired of eating the same things which were not interesting. Shrimp tacos at mexican restaurant were the only really good food. Disappointed that we found out we cannot eat at the asian restaurant because that is for privileged side only, though I dont see this resort as worth paying more for it. Rooms are outdated, and AC was extemely loud.
Seham
Seham (7 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月3日
Giovanny Enrique
Giovanny Enrique (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月1日
Pleasantly surprised by this resort. My room was clean! The staff were friendly and helpful. The buffets where what would be expected for an all inclusive and far from terrible. Specialty restaurants were good! The beach bar was fun and had the greatest bartenders, the beach itself was small. My biggest complaint was the sports bar did not open until 5 pm daily(even Sunday) and for some reason the lighting inside was overly bright. Also nearby was a marina with many bars and restaurants so we watched football there. Overall I had a great week! I went with 33 of my friends from Canada and I know they had a great time as well!
Michael Frederick
Michael Frederick (5 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月20日
Roman
Roman (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月3日
christy
christy (8 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年9月2日
Tito
Tito (8 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月2日
Razimhan
Razimhan (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月30日
I wish I could give it zero or negative stars. Check in was a nightmare. Room wasn’t ready. Leaky ceiling from AC led my 76 year old mother to falling down and manager didn’t even care about her well being and just said someone will be there to look at the AC. My daughter’s clothes were stolen at the pool. A worker snatched food from my fiancés hand and said no we are closing even though there were a few minutes left. We lost power on a 90 degree day and it took them hours to send someone to look at it. Rooms were outdated and dirty. Broken safes and blow dryers. The list goes on. We had three rooms. It was the most awful experience ever. DO NOT EVER GO!!!!!
evan
evan (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月22日
I went to this resort 5 times so far now they change the good part catalonia riviera maya and very old buildings unbelievable old and dirty rooms to yucatan beach they keep restaurants separate too steak house just for exclusive people. Food verity at buffet is not that much it’s cut to half how it use to be. They had construction the whole time we were there with a lots of noise and no stop. Just waste of my money I will never go back and talk with all people that I know to stop go to this resort
al
al (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Estuvimos muy contentos durante nuestra estancia, nos sentimos seguros, rica comida a cualquier hora del día, playa privada, personal super super amable, instalaciones limpias y diferentes actividades diarias, gracias Catalonia por las increíbles vacaciones. que pasamos.
MARIA DEL SOCORRO RAMIREZ
MARIA DEL SOCORRO RAMIREZ (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月19日
Muy chico el lugar, el servicio poco atento y amable