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Hotel Arenal

3.5 star property
Hotel with 2 outdoor pools, near Arenal Park

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Photo gallery for Hotel Arenal

Porch
2 outdoor pools, pool loungers
Minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Property grounds
Located close to Arenal Park and Ethno-folkloric Museum, Hotel Arenal offers a warm welcome with breakfast, a poolside bar, and an inviting terrace. Relax in the sauna or steam room, indulge in a massage or take advantage of 2 outdoor pools with sun loungers. Previous guests rave about their stay.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Airport transfer
  • Pool
  • Bar
  • Gym
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour business centre
  • Conference centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is HK$462
HK$462 total
includes taxes & fees
3 Mar - 4 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Minibar, in-room safe, desk, laptop workspace

Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
Rainfall showerhead
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Hotel Cortez

  • Pool
  • Free breakfast
  • Spa
  • Free parking
9.0 out of 10, Wonderful, (100)
Hotel Cortez
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About the area

Map
Calle Beni # 340, Santa Cruz

What's nearby

  • Ethno-folkloric Museum - 4 min walk
  • Plaza 24 de Septiembre - 6 min walk
  • San Lorenzo Cathedral - 6 min walk
  • Santa Cruz Zoo - 5 min drive
  • Ventura Mall - 7 min drive

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive
  • Santa Cruz de la Sierra Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪The Irish Pub - ‬5 min walk
  • ‪Marguerita Pizza - ‬6 min walk
  • ‪La Chapu - centro - ‬3 min walk
  • ‪Noi Pizzería - ‬5 min walk
  • ‪La Creperie - ‬3 min walk

About this property

Hotel Arenal

When visiting Santa Cruz, Hotel Arenal is a great choice to consider. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 53 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • Sauna
  • Steam room
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 15.00 per person (one-way)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Arenal Santa Cruz
Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Frequently asked questions

Is there a pool at Hotel Arenal?

Yes, there are 2 outdoor pools.

Are pets allowed at Hotel Arenal?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Arenal?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Arenal?

Yes, an airport shuttle is available. The charge is USD 15.00 per person one-way.

What are the check-in and check-out times at Hotel Arenal?

Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Arenal and nearby?

Hotel Arenal has 2 outdoor pools and a sauna, as well as a steam room.

Are there restaurants at or near Hotel Arenal?

Yes, there's an on-site restaurant that offers international cuisine.

What's the area around Hotel Arenal like?

Hotel Arenal is in the heart of Santa Cruz, a short 6-minute walk from Plaza 24 de Septiembre and 6 minutes' walk from San Lorenzo Cathedral.

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Hotel Arenal Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

I like very much the attention and the instally
Gloria, 1-night trip

2/10 Poor

Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Leon, 2-night trip

10/10 Exceptional

Bom Hotel
Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Felipe, 4-night trip

2/10 Poor

Publicidad engañosa
Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Cesar H, 1-night trip

10/10 Exceptional

Vale a pena!
Foi uma passagem de 1 noite no hotel. Não há reclamações, mas só elogios a Jimmy porque ajudou a carregar a mala, deu dicas importantes de restaurantes e foi o que nos serviu o café da manhã no dia seguinte. Entende português também. Portanto, parabéns e obrigado, Jimmy.
Sergio, 1-night trip

8/10 Very good

Um bom Hotel, mas não corresponde a 4 estrelas.
O Hotel é muito bonito e confortável, mas possui algumas falhas que não condiz muito com a classificação de 4 estrelas: Tivemos falta de água durante a estadia, a qual tive que ficar debaixo do chuveiro aguardando que um funcionário ligasse a bomba para que a água retornasse e eu pudesse me enxaguar. O café da manhã estava sempre muito gostoso, mas não era reposto. Para tomar um bom café da manhã é necessário acordar cedo e saber que os outros hóspedes não poderiam desfrutar do que você comeu, pois eles não repõe nada, o que acaba por ser bem desagradável e incomodou bastante. Caso você se hospede e desça após as 8h, já não consegue tomar um bom café da manhã. No anúncio, diz que o Hotel possui bar e restaurante, mas nenhum dos dois funciona, em dia algum. No mais, os quartos são espaçosos e limpos e os funcionários extremamente simpáticos. Apesar dos defeitos é um nom hotel. Recomendo caso você não se importe com café da manhã.
6-night trip

10/10 Exceptional

Fernanda, 3-night trip

2/10 Poor

CLAUDIO, 11-night trip

10/10 Exceptional

Birgitta, 1-night trip

10/10 Exceptional

CARLOS ERNESTO, 1-night trip

8/10 Very good

Good hotel
Good hotel, only needs get more modern.
Marco A., 2-night trip

4/10 Fair

Tsuyoshi, 1-night trip

10/10 Exceptional

Nice friendly, excellent service.
Suchkov, 1-night trip

6/10 Good

It’s an okish hotel
The hotel was so so not the best not the worst but definitely seem better
Marco, 1-night trip

10/10 Exceptional

Recomendo
A estadia foi maravilhosa
Ivair, 2-night trip

8/10 Very good

Comfort stay and nice staff
We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Raymond, 1-night trip

6/10 Good

Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es acecordero@hotmail.com gracias
3-night trip

10/10 Exceptional

I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Julie, 7-night trip

6/10 Good

FENG-YU, 3-night trip

8/10 Very good

Hotel Arenal
I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Pavol, 2-night trip

2/10 Poor

1-night trip

10/10 Exceptional

2-night trip

6/10 Good

Sandra, 2-night trip

10/10 Exceptional

great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
3-night trip

8/10 Very good

Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Monica, 1-night trip