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Hotel Faustino Gran - Relais & Chateaux

5.0 star property
Luxury hotel with spa, near Cathedral of Menorca

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Photo gallery for Hotel Faustino Gran - Relais & Chateaux

Terrace/patio
Interior
2 indoor pools, 2 outdoor pools, pool umbrellas, pool loungers
Exterior
Reception
Faustino Gran's picturesque setting near Cathedral of Menorca, offers a luxurious getaway. Take advantage of the attached winery, indulge in Mediterranean cuisine at Agua or unwind with body treatments at the spa. With activities like motor boating and cycling nearby and 2 poolside bars on site to enjoy after an al fresco dinner.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Non-smoking
  • Parking available
  • Bar
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 indoor pools and 2 outdoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is HK$2,885
HK$3,254 total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room (Historica)

1 bedroom, premium bedding, minibar, in-room safe

Double Room (Historica)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Hairdryer
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, Private Pool

Pool

Villa, Private Pool

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
  • 281 sq m
  • 4 bedrooms
  • Sleeps 7
  • 7 Twin Beds

View all photos for Deluxe Double Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

1 bedroom, premium bedding, minibar, in-room safe

Single Room

Highlights

Soundproofed
Sauna
Air conditioning
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Hairdryer
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Patio

1 bedroom, premium bedding, minibar, in-room safe

Double Room, Patio

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Garden
Patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

1 bedroom, premium bedding, minibar, in-room safe

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Suite, 2 Bedrooms

Highlights

Patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 67 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Terrace

1 bedroom, premium bedding, minibar, in-room safe

Suite, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760

What's nearby

  • Cathedral of Menorca - 2 min walk - 0.2 km
  • Fornells Tower - 3 min walk - 0.3 km
  • Puerto de Ciutadella de Menorca - 6 min walk - 0.6 km
  • Castello de Sant Nicolau - 15 min walk - 1.3 km
  • Ciutadella Lighthouse - 3 min drive - 1.5 km

Getting around

  • Mahon (MAH-Minorca) - 56 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Cafè Balear - ‬3 min walk
  • ‪La Reina - ‬3 min walk
  • ‪Ses Voltes Espai Gastronomic - ‬2 min walk
  • ‪Imperi - ‬3 min walk
  • ‪S'amarador - ‬2 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

Hotel Faustino Gran - Relais & Chateaux offers a great location, putting you within a short 10-minute walk of Puerto de Ciutadella de Menorca. Guests can visit the spa to indulge in hot stone massages, aromatherapy or reflexology, and Mediterranean cuisine is served at Faustino, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a bar/lounge and a fitness centre.

Languages

Catalan, English, French, German, Italian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 56 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 AM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

    • Uncovered on-site valet parking (EUR 60 per day)

Transfers

    • Airport shuttle (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*

Off-site

    • Area shuttle*
    • Beach shuttle*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private picnics
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Archery
  • Kayaking
  • Boat tours
  • Motor boating
  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Piano
  • Fitness centre
  • 2 outdoor pools
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 140
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
ROOM

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
STAR_OUTLINE

Special features

Spa

Spa Faustino Gran has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Faustino – Overlooking the garden, this fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Awards and affiliations

The property is a member of Relais & Chateaux.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 145 per vehicle (one-way. Maximum occupancy 4)
  • Cruise ship terminal shuttle and ferry terminal shuttle services are offered for an extra charge
  • Local area shuttle and beach shuttle services are offered for an extra charge

Renovations and closures

The property is closed between 30 October and 27 March.

Children & extra beds

  • Rollaway beds are available for EUR 100.0 per night
  • Airport shuttle service for children up to age 18 costs EUR 145 (one-way)

Parking

  • Uncovered valet parking costs EUR 60 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino
Faustino Gran
Hotel Can Faustino
Faustino Gran Relais Chateaux
Hotel Faustino Gran - Relais & Chateaux Hotel
Hotel Faustino Gran - Relais & Chateaux Ciutadella de Menorca
HELP_OUTLINE

Frequently asked questions

Is Hotel Faustino Gran - Relais & Chateaux currently open?

The property is closed between 30 October and 27 March.

Does Hotel Faustino Gran - Relais & Chateaux offer free cancellation for a full refund?

Yes, Hotel Faustino Gran - Relais & Chateaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Faustino Gran - Relais & Chateaux?

Yes, there are 2 indoor pools and 2 outdoor pools.

Are pets allowed at Hotel Faustino Gran - Relais & Chateaux?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Faustino Gran - Relais & Chateaux?

Yes. Valet parking costs EUR 60 per day.

Is an airport shuttle service offered by Hotel Faustino Gran - Relais & Chateaux?

Yes, an airport shuttle is available. The charge is EUR 145 per vehicle one-way.

What are the check-in and check-out times at Hotel Faustino Gran - Relais & Chateaux?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM. Check-out time is 11:00 AM.

What is there to do at Hotel Faustino Gran - Relais & Chateaux and nearby?

Have fun with on-site activities such as kayaking, archery and motor-boating. Additional recreation nearby includes ecotours. Enjoy a treatment at the spa and a swim in one of the 2 indoor and 2 outdoor swimming pools. Hotel Faustino Gran - Relais & Chateaux also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Hotel Faustino Gran - Relais & Chateaux?

Yes, Faustino offers al fresco dining, Mediterranean cuisine and garden views.

What's the area around Hotel Faustino Gran - Relais & Chateaux like?

Hotel Faustino Gran - Relais & Chateaux is in the heart of Ciutadella de Menorca, a short 6-minute walk from Puerto de Ciutadella de Menorca and 16 minutes' walk from Castello de Sant Nicolau.

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Hotel Faustino Gran - Relais & Chateaux Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Port
Old town
Restaurant
Breakfast
Building
View
Room

Reviews

10/10 Excellent

Excellent hotel to stay in Ciudadela
Carla, 3-night trip

10/10 Excellent

Great location, super staff, value for money.
John, 4-night trip

10/10 Excellent

This is a true oasis. Beautifully renovated and decorated throughout, in the midst of the city, yet tucked in old city villas. The pool area is gorgeous, especially in the second palazzo - with the cathedral towering above you. Breakfast is generous and fresh, making for a perfect start to the day. If you need a place to find peace and quiet, you can’t ask for more.
Marius, 1-night trip

10/10 Excellent

We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
William, 5-night trip

10/10 Excellent

Very relaxing and the staff were very attentive.
Cynthia, 3-night trip

10/10 Excellent

Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
David, 3-night trip

10/10 Excellent

Perfect

My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
David and Jenny, 2-night trip

10/10 Excellent

Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Gillian Margaret, 7-night trip

10/10 Excellent

Fantastic hotel!

What a nice and classy hotel! We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂 We rented their boat for the day and had a super day together with their skipper Lluis 😃 The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍 The restaurant was very beautiful and had a great atmosphere with a pianist playing. Our suite terrace had a perfect view over both the cathedral and the harbor 👌 This hotel is now in our top 5 list of best hotels we have ever visited 😃 Will definitely come back!
View from our terrace
Henrik, 3-night trip

10/10 Excellent

Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking
2-night trip

4/10 Poor

The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel. We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring. The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid. Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain . Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need
Angela, 4-night trip

10/10 Excellent

Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Susan, 7-night trip

10/10 Excellent

A Fabulous Experience.

A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
E, 2-night trip

6/10 Okay

The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
5-night trip

8/10 Good

Très bel établissement, en plein centre de cuitadella, l'hôtel et décomposer en 3 bâtiments tous avec piscine. Les chambres sont propres, simple. Grosse déception concernant le petit déjeuner, peu de choix, ayant fait plusieurs hôtel a gamme inférieure, j'ai eu beaucoup mieux, un hôtel de cette gamme devrait revoir la copie.
Isabelle, 2-night trip

10/10 Excellent

Abrahim, 4-night trip

10/10 Excellent

Jas, 3-night trip

10/10 Excellent

Lesley, 3-night trip

10/10 Excellent

Yannis, 2-night trip

10/10 Excellent

Bjørnar, 4-night trip

10/10 Excellent

Établissement d'exception raffiné
Joan, 2-night trip

10/10 Excellent

Francisco, 3-night trip

10/10 Excellent

Experiencia unica

Experiência incrível em um lugar fora do comum
Marcelo, 3-night trip

10/10 Excellent

Hotel Lindo

Hotel ótimo, localização ToP, quarto lindo, equipe maravilhosa, comida deliciosa
Vera Lucia, 3-night trip

10/10 Excellent

osung, 6-night trip