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citizenM London Bankside

4.0 star property
Boutique hotel with restaurant, near Tate Modern

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Photo gallery for citizenM London Bankside

Garden
Exterior
Lobby sitting area
Meeting facility
1 bedroom, premium bedding, pillow-top beds, in-room safe
Experience the vibrant atmosphere of citizenM London Bankside, where modern comfort meets art and culture. Begin your day with a meal at canteenM, then explore Borough Market and London Bridge. Stay connected with in-room WiFi or get work done at the 24-hour business center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Non-smoking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Breakfast available
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • 7 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Communal living room
  • Front desk safe

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Lift
  • In-room climate control (air conditioning)
The current price is HK$1,184
HK$1,421 total
includes taxes & fees
31 Aug - 1 Sept

Room options

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Showing 1 of 1 room

View all photos for King Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

King Room

9.0 out of 10
Wonderful
(156 reviews)

Highlights

Soundproofed
Air conditioning
Fridge
Smart TV
Separate bedroom
Premium bedding
Pillow-top bed
Blackout curtains
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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The price is HK$1,066
HK$1,279 total
includes taxes & fees
31 Aug - 1 Sept
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About the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ

What's nearby

  • The Shard - 10 min walk - 0.9 km
  • London Bridge - 12 min walk - 1.0 km
  • St. Paul's Cathedral - 14 min walk - 1.2 km
  • London Eye - 3 min drive - 1.7 km
  • Tower of London - 5 min drive - 2.3 km

Getting around

  • London (LCY-London City) - 32 min drive
  • London (STN-Stansted) - 47 min drive
  • London (LTN-Luton) - 50 min drive
  • Heathrow Airport (LHR) - 54 min drive
  • Gatwick Airport (LGW) - 85 min drive
  • London Bridge Station - 11 min walk
  • London Waterloo East Station - 11 min walk
  • London Blackfriars Station - 12 min walk
  • Southwark Underground Station - 7 min walk
  • Borough Underground Station - 8 min walk
  • London Bridge Underground Station - 11 min walk

Restaurants

  • ‪LEON Bankside - ‬3 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪The Distillery - ‬3 min walk
  • ‪Miraflores Bar & Lounge - ‬3 min walk

About this property

citizenM London Bankside

When you stay at citizenM London Bankside, you'll be in a great location, within a short 10-minute walk of Borough Market and Thames River. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. This boutique hotel is also within a 15-minute walk of The Shard and London Bridge. Fellow travellers love the comfortable beds and helpful staff. The property is only a short walk to public transportation: Southwark Underground Station is 7 minutes and Borough Underground Station is 8 minutes.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukranian

At a glance

DONE

Hotel size

    • 192 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's CitizenM mobile app before check-in
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Co-working spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 90
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • IPad
  • IPod docking station
  • 43-inch Smart TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM – On-site bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 20 per person
  • Late checkout can be arranged for an extra charge of GBP 29 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind and solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit/debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
State tax ID – 136.0572.29
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No visitors or unregistered guests are allowed at the property after midnight.

Also known as

citizenM London Bankside Hotel
citizenM Bankside Hotel
citizenM London Bankside
citizenM Bankside
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Does citizenM London Bankside offer free cancellation for a full refund?

Yes, citizenM London Bankside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM London Bankside?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM London Bankside?

Sorry, there's no on-site parking at citizenM London Bankside.

What are the check-in and check-out times at citizenM London Bankside?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of GBP 29 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at citizenM London Bankside and nearby?

Recommended spots to visit include Tate Modern (6-min walk) and Borough Market (7-min walk), along with The Shard (10-min walk) and London Bridge (15-min walk).

Are there restaurants at or near citizenM London Bankside?

Yes, there's an on-site restaurant, canteenM.

What's the area around citizenM London Bankside like?

CitizenM London Bankside is a short 7-minute walk from Southwark Underground Station and 10 minutes' walk from The Shard. Travellers say that the area is walkable and good for shopping.

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citizenM London Bankside Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bed
Breakfast
Bar
Ambience
Coffee
Shower
Lobby

What guests liked

  • Breakfast was consistently described as amazing, great, fantastic, and plentiful with a good selection. (17 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great stay in London. Wonderful staff. The room and public areas were clean and stylish. Overall it was a great stay.
Bruce, 2-night trip

10/10 Excellent

Nice place to stay in the downtown area of London.
Luis, 3-night trip

10/10 Excellent

Fantastic hotel!
Lisa, 3-night trip

10/10 Excellent

Excellent choice. Only just one issue: not easy to find a parking lot close by
GABRIEL C, 1-night trip

10/10 Excellent

I love CitizenM, I always stay here when I go to London and the location is absolutely perfect, you have the Underground nearby and to be close of museums, Tower Bridge and the Borough Market, it makes it the perfect place. Also, the hotel is super nice. The rooms are a bit tiny if you’re traveling with someone but the price is worth it.
Jocelyn, 5-night trip

8/10 Good

Property was great, staff very helpful. Left our previously booked accommodation to come here, shared a king size bed with my cousin and was still a massive upgrade. Facilities clean, aircon room, great technology and amenities. Only downsides were aircon on lowest temp and highest speed didn’t really cool down the room enough, and unfortunately the elevator broke on our last day which is not the property’s fault, but we did have to drag our luggage down 5 flights of stairs.
Corey, 2-night trip

10/10 Excellent

Lovely hotel, great location.
Drew, 1-night trip

8/10 Good

Very friendly staff - was able to check in early
Gareth, 2-night trip

10/10 Excellent

Great hotel and great location
Kim Liew, 2-night trip

10/10 Excellent

Highly recommend this place.
Prakash, 2-night trip

10/10 Excellent

It’s so cozy, great staff and the bar with its food was lovely.
Helena, 1-night trip

10/10 Excellent

Comfortable stay in London

Great, modern hotel. For a European hotel, the bed was AMAZING. Very big and comfortable room. Would stay again.
Oscar, 2-night trip

10/10 Excellent

Great stay and convenient location
Adesegun, 1-night trip

10/10 Excellent

Excellent for me, easy to access all locations from.
Steven, 3-night trip

10/10 Excellent

The CitizenM experience perfectly suits my needs as an independent traveller looking for a great sleep, a fun and creative environment, and comfortable, unobtrusive service.
Stephen Frank, 5-night trip

6/10 Okay

Well, I’m not quite sure how to rate this hotel. The other reviews are correct- the temperature in the rooms is exceptionally hot. They gave us a fan for our second night and that helped, but you’d think that after many reviewers comment on the temperature, that they would try to fix this issue. The rooms are also quite bizarre (again mentioned in many other reviews). The bed takes up a third of the room and one person needs to climb over the other to get out of bed. The shower and toilet are located together and enclosed in frosted glass and not conducive to privacy. The sink is in the main bedroom area. The room feels more like a space shuttle pod than a hotel room, but we enjoyed our stay. The place is quirky for sure. The location is fantastic.
Gregory, 2-night trip

10/10 Excellent

Fantastic hotel, very well placed for Tate Modern, IMAX and all Southside arts venues.
Lynda, 1-night trip

6/10 Okay

CitizenM is long on attitude but doesn’t always live up to the veneer. This property suffered a total breakdown in video service for my first day (about which the front desk was a bit clueless) and had one of two lifts out of service, which made waiting times often quite long. A request for a one-hour late checkout was met by the demand for additional payment (I declined). It’s slick and techie but felt lacking in genuine service and quality.
Richard, 3-night trip

4/10 Poor

It was meh and the layout of the room is a bit weird. to add, the sink was really smelly and my ac was not working which took two days for the hotel to fix. They had “fixed” it the same day however the cold air started to come on the second day. Also the bed had hair on and it the sheets did smell a little. Also very little ventilation in the room, so I had to order a fan. It was ok for once but I would not stay here again
Abdul Aziz, 4-night trip

10/10 Excellent

Wonderful stay!!

I loved the accessories of the use of the I pad to make our room more colourful and relaxing. I would sleep here everyday
Beth, 1-night trip

8/10 Good

Quiet n m&s supermarket is very close . Room a bit tiny but clean. 10 minutes walking to underground
chun wah, 2-night trip

8/10 Good

Citizen M Banksdie thumbs up

a great budget hotel well located for tube transportation and several high profile arts organisations. Well catered for with bars and restaurants . Great welcome by staff and once I had mastered the iPad controlled features in the room, it was easy. Will definitely book again for a short stay
1-night trip

10/10 Excellent

Staff were so friendly and the location was great!
Lori, 5-night trip

10/10 Excellent

This is a convenient location, close to many great tourist sites. On the weekends, there is not much open around the area in terms of food. But aside from that - we highly recommend this hotel and location, especially for the room size, comfort and staff. All of the staff were excellent, extremely knowledgeable, efficient and helpful. Thank you for a wonderful stay!!
Duc, 2-night trip

10/10 Excellent

Had a great time! Slept well and enjoyed proximity to so many London attractions. Staff were great, breakfast was great, enjoyed it all. Thank you CitizenM!
Paula E, 7-night trip