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Family Concierge at Paradisus Esmeralda - All Inclusive

5.0 star property
Upmarket beach aparthotel with spa, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Family Concierge at Paradisus Esmeralda - All Inclusive

View from room
Couples treatment room(s), sauna, hot tub, steam room, body treatments
16 bars/lounges, 4 swim-up bars, beach bar
Aerial view
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pool
  • Bar
  • Non-smoking
  • Childcare

Main amenities (12)

  • 120 smoke-free apartments
  • Daily housekeeping
  • Near the beach
  • 14 restaurants and 16 bars/lounges
  • 4 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Health club
  • Beach umbrellas
  • Beach towels
  • Beach bar
  • 24-hour room service

Feel at home (6)

  • Babysitting services
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for The Reserve Deluxe Suite Adults

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve Deluxe Suite Adults

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve 1bdrm Deluxe Adults SwimUp

Espresso maker

The Reserve 1bdrm Deluxe Adults SwimUp

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for The Reserve Deluxe Suite Adults SwimUp

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve Deluxe Suite Adults SwimUp

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 13 King Beds

View all photos for The Reserve 1bdrm Master Deluxe Adults SwimUp

Rainfall showerhead, free toiletries, hair dryer, dressing gowns

The Reserve 1bdrm Master Deluxe Adults SwimUp

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve 1bdrm Deluxe Suite Adults

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

The Reserve 1bdrm Deluxe Suite Adults

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for The Reserve 1bdrm Master Deluxe Suite Adults

View from room

The Reserve 1bdrm Master Deluxe Suite Adults

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Pool
Spa
Free parking
Free WiFi
8.6 out of 10, Excellent, (1002)
The price is HK$3,888
HK$4,732 total
includes taxes & fees
13 Jan - 14 January 2025
Paradisus Playa del Carmen – Riviera Maya - All Inclusive
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About the area

Map
Playa del Carmen

What's nearby

  • Punta Esmeralda Beach - 8 min walk
  • Mamitas Beach - 19 min walk
  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playa del Carmen Main Beach - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.1 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Naos - ‬11 min walk
  • ‪Illy Cafe - ‬11 min walk
  • ‪Hadar - ‬13 min walk
  • ‪Crisol - ‬11 min walk
  • ‪Capella - ‬11 min walk

About this property

Family Concierge at Paradisus Esmeralda - All Inclusive

At Family Concierge at Paradisus Esmeralda - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Mamitas Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Vento, one of 14 restaurants, serves Mediterranean cuisine and is open for dinner. There are 4 swim-up bars and a health club, and apartments get the details right with free minibar items and iPod docks.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting

Pets

  • Pets not allowed

Property amenities

Beach

  • Direct access to the beach
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 14 treatment rooms
  • Outdoor treatment area
  • Manicures and pedicures
  • Body wraps
  • Facials
  • Couples treatment room(s)
  • Reflexology
  • Aromatherapy
  • Detox wraps
  • Sports massages
  • Deep-tissue massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • Return airport shuttle (surcharge)

Family friendly

  • Babysitting services

Restaurants on site

  • Vento
  • Olio
  • Mole
  • The Market
  • Naos

Food and drink

  • Espresso maker

Dining

  • Free buffet breakfast available daily 6 AM–11 AM
  • 14 restaurants and 1 coffee shop/cafe
  • 4 swim-up bars, 16 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Free rollaway/extra beds
  • Egyptian cotton sheets
  • Pillow menu

Bathrooms

  • Bath or shower
  • Rainfall shower head
  • Towels provided
  • Hairdryer
  • Toothbrush and toothpaste (on request)
  • Free toiletries
  • Slippers
  • Dressing gowns

Entertainment

  • 40-inch plasma TV with cable service
  • DVD player
  • iPod docking station
  • Pay films
  • TV in a common area

Outdoor areas

  • Furnished balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • meeting rooms
  • Business centre
  • Computer station
  • Desk
  • Conference space (25005 square feet)

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • Near the sea
  • On the waterfront
  • Next to a golf course

Things to do

  • Health club
  • Kayaking on site
  • Yoga classes on site
  • Fitness classes on site
  • Pilates classes on site
  • Snorkelling on site
  • Theme parks nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 120 rooms
  • 3 floors
  • Built in 2011
  • Access via exterior cooridors
  • Connecting/adjoining rooms avaliable

Special features

Spa

YHI Spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Vento – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Olio – This poolside restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Mole – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Market – Overlooking the garden, this steakhouse specialises in pizza and serves lunch and dinner.
Naos – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Family Concierge Paradisus Esmeralda All Inclusive
The Reserve at Paradisus Playa del Carmen
Family Concierge at Paradisus Esmeralda All Inclusive
The Reserve at Paradisus Playa del Carmen All Inclusive

Frequently asked questions

Does Family Concierge at Paradisus Esmeralda - All Inclusive offer free cancellation for a full refund?
Yes, Family Concierge at Paradisus Esmeralda - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Family Concierge at Paradisus Esmeralda - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Family Concierge at Paradisus Esmeralda - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Family Concierge at Paradisus Esmeralda - All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Family Concierge at Paradisus Esmeralda - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Family Concierge at Paradisus Esmeralda - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Family Concierge at Paradisus Esmeralda - All Inclusive and nearby?
Have fun with on-site activities such as kayaking and snorkelling. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Family Concierge at Paradisus Esmeralda - All Inclusive also has 4 swim-up bars and a health club, as well as spa services and a garden.
Are there restaurants at or near Family Concierge at Paradisus Esmeralda - All Inclusive?
Yes, there are 14 on-site restaurants, featuring Mediterranean cuisine, garden views and poolside dining.
Does Family Concierge at Paradisus Esmeralda - All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Family Concierge at Paradisus Esmeralda - All Inclusive like?
Family Concierge at Paradisus Esmeralda - All Inclusive is located near Playa 88 in Luis Donaldo Colosio, a short 11-minute walk from Guadalupe Church and 19 minutes' walk from Mamitas Beach.

Family Concierge at Paradisus Esmeralda - All Inclusive Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Love coming back to this resort!
Delcho I, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Zohar, 8-night trip
Verified Expedia guest review

10/10 Exceptional

This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!
3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Best service, great for falilies, beatifull rooms, specual thanks to Hector Diaz, and pool concierge Miguel!!!
6-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, very clean, great amenities and excellent service.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

I would give this resort more than 5 stars! We were a little worried about traveling to Mexico during the pandemic. I’m so glad that we did! The resort is impeccably clean! The staff and management make it their top priority to keep their guests safe. I want to recognize our butler, Alberto. He went over and beyond to make sure we were happy! Also, a shout out to Manuel who works at the beach! My goodness! He’s such a hard worker making sure everyone had drinks and food. We travel to the Riviera Maya about 3 to 4 times a year and love exploring different resorts each time. This is definitely on the top of our favorite list!
4-night family trip
Verified Expedia guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

10/10 Exceptional

The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.
Hataway, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

8/10 Very good

The water park, pirates ship area, The Reserve swim up bar/pool, and having a concierge/butler were the best parts for us. The free supervised kids club was nice to have as well for a respit for the parents. However it is only available 10-1 and 2-5 and everything is outside due to Covid. I think it is for ages 5-10. But I also saw a sign saying ages 5-14 elsewhere. So I’m not sure the max age. My 10 yr old son was willing to go just so hubby and I could have a couple hours at the spa, and he had his 5 and 8 yr old brother with him there. So he still had fun. However, he seemed a little too old for the activities. There is an indoor kids club area and game room that looks more exciting for pre-teen/young teens, but due to Covid it is closed off. But it was nice having the supervision available for a small break one of the days. The staff there was VERY good with the kids. My kids loved the whole resort and the water park and reserve pool were amazing. Also the bar at the reserve pool serves GOOD drinks and you are treated like VIP there. Worth it. Sailing on the hobby boat was cool and the food at most restaurants was excellent. Great is the main buffet. It was really not good at all. At Mole it is hard to tell what you are ordering bc it’s so fancy, but do it! So good!! The pork leg, the sea bass, the spicy chicken soup, and the salad are beautiful and amazing. My kids even ordered real meals just to try something new and gourmet and enjoyed it.
4-night family trip
Verified CheapTickets guest review

8/10 Very good

5-night trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Service and food was second to none. I wish the concierge section would have had a hot tub and the water park water was heated. However we had an exceptional time.
J.P., 4-night family trip
Verified Expedia guest review

6/10 Good

Pool was extremely noisy and loud all day long due to activities using loudspeaker
5-night family trip
Verified Expedia guest review

8/10 Very good

We liked the food it tasted really good to be an all inclusive hotel. The service should improve at the pool and restaurants they weren’t good hosts and weren’t amused or receiving people
6-night family trip
Verified Expedia guest review

10/10 Exceptional

excelent hotel and staff, our concierge Juan was the best. the water park its really cool
6-night family trip
Verified Expedia guest review

8/10 Very good

Jaroslaw, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

9-night trip
Verified Expedia guest review

8/10 Very good

The resort is very nice. Overall we thoroughly enjoyed our time there. In general, it met our expectations. The staff/service was some of the best we've had at a resort. They took great care of us and gave special attention to our 5 year old son. The staff was by far the best part of this experience. Everyone from reception/housekeeping/bartenders/restaurant/concierge were very good. We appreciated that there weren't people constantly walking around trying to pressure us into some sort of timeshare/spa treatment/activity/presentation/etc. Our suite and all of the facilities were well maintained. The variety of pools suited our needs. Always able to find a shady spot to set up shop. One comment: they have a no reserving chairs policy - which I truly appreciate - but it was taken overboard. One day all three of us were swimming and we came back to find our towels and bag of personal belongings had been thrown in a big pile off to the side as the "no reserving chairs lady" came by removing the "reserved chairs". And we heard/saw this happen to others as well. The beach isn't much to speak of, but hard to hold that against the resort. They try to keep it nice, but the seaweed was BAD. If you want to spend much time at the beach, be prepared for seaweed and the stench that comes with it. Again, I don't hold this against the resort. The food was ok. Nothing great, nothing horrible. As I said, overall, we were pleased with the resort. Don't know if we'll go back though.
7-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

We really liked the layout. The property is kept very clean and the staff is super friendly and helpful. We didn’t like that we were penalized for bringing children in that at time there family side lacked entertainment at night while the adult side got a DJ or a band. We also didn’t like that the pools closed so early. ESP since you could NOT swim in the ocean. We love the activities crew. They were a lot of fun but spread thin across the hotel. They need more staff for that.
7-night family trip
Verified Expedia guest review

10/10 Exceptional

All around excellent resort. Restaurants are great, staff are great, facilities are great.
Family, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff hector arianes The beach was horrible and smelled
5-night family trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review