We were excited and eager to visit Galway and the view was pretty . However, we soon realized from all of our days and stays across Ireland, and having the most beautiful experience even when hiccups occurred this location would be the pit of our trip. We had plans to wash our clothes and enjoy our trip with 1 less worry, yet, the washer would take our clothes and soil it, the door jammed, washed “our clothes” and was boiling our clothes, we communicated the issue and got a “received” , no offer to help. We figured it out eventually and washed at a local laundromat. (Please note this was not a user error, the machine was faulty and even when we took the clothes out it was doing random things and all lights were on, so clearly faulty) During our attempts to sleep, the sheets were clearly not washed and the other set, hard and scratchy, unbearable to sleep in, and the beds caused back aches (we are not older folks, so the beds were clearly bad).
Communication was non existent , and support was clearly not provided