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Hôtel Chems

4.0 star property
Hotel with spa, near Jemaa el-Fnaa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Chems

Outdoor pool, pool umbrellas, pool loungers
Restaurant
Property grounds
Lounge
Lobby

Reviews

6.6 out of 10

Good

Popular amenities

  • Gym
  • Airport transfer
  • Bar
  • Pool
  • Spa
  • Free breakfast
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Meeting rooms
  • Airport drop-off service
  • Terrace
Feel at home
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is HK$482
HK$560 total
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Minibar
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Living area

Family Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Bidet
Satellite channels
In-room safe
  • 19.8 sq m
  • Sleeps 3
  • 1 Double Bed

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Pool
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7.2 out of 10, Good, (231)
The price is HK$585
HK$675 total
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
Avenue Hommane Al Fetouaki, Marrakech, 40000

What's nearby

  • Koutoubia Mosque - 7 min walk - 0.7 km
  • Casino de Marrakech - 11 min walk - 0.9 km
  • Jemaa el-Fnaa - 14 min walk - 1.2 km
  • Majorelle Garden - 4 min drive - 3.0 km
  • Le Jardin Secret - 4 min drive - 2.5 km

Getting around

  • Marrakech (RAK-Menara) - 12 min drive
  • Marrakech Central Station - 8 min drive
  • Airport drop-off service

Restaurants

  • ‪KFC - ‬11 min walk
  • ‪The Rooftop Terrace - ‬13 min walk
  • ‪Café Extrablatt - ‬11 min walk
  • ‪Kabana - ‬11 min walk
  • ‪Palais Jad Mahal - ‬8 min walk

About this property

Hôtel Chems

Located just 3.3 mi (5.2 km) from the airport, Hôtel Chems offers drop-off service (available 24 hours). You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials or manicures and pedicures. An outdoor pool, a poolside bar and an outdoor tennis court are other features.

Languages

Arabic, English, French, Spanish

At a glance

Hotel size

  • 145 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 2 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport drop-off on request(available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis lessons
  • Shopping
  • Free use of nearby fitness centre
  • Golf lessons nearby
  • Scooter/moped hire nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Banquet hall
  • Traditional architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • 23-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a steam room.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.
  • New Year's Eve (31 December) gala dinner per adult: MAD 1200
  • New Year's Eve (31 December) gala dinner per child: MAD 600 (from 2 to 11 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of MAD 150 per vehicle

Children & extra beds

  • Rollaway beds are available for MAD 200.0 per night

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.

Also known as

Hôtel Chems Marrakech
Hôtel Chems
Chems Marrakech
Chems Hotel Marrakech
Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

Does Hôtel Chems offer free cancellation for a full refund?
Yes, Hôtel Chems does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hôtel Chems?
Yes, there's an outdoor pool.
Are pets allowed at Hôtel Chems?
Sorry, pets aren't allowed.
Is parking offered on site at Hôtel Chems?
Yes, there's free self parking.
Is an airport shuttle service offered by Hôtel Chems?
Yes, a shuttle from the hotel to the airport is available. The charge is MAD 150 per vehicle.
What are the check-in and check-out times at Hôtel Chems?
Check-in start time: 2:00 PM; check-in end time: 2 AM. Check-out time is noon.
Is there an on-site casino at Hôtel Chems?
No, this hotel doesn't have a casino, but Casino de Marrakech (11-min walk) and Le Grand Casino de la Mamounia (6-min drive) are both nearby.
What is there to do at Hôtel Chems and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hôtel Chems also has spa services and a garden.
Are there restaurants at or near Hôtel Chems?
Yes, there's an on-site restaurant.
Does Hôtel Chems have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hôtel Chems like?
Hôtel Chems is in Medina, a short 14-minute walk from Jemaa el-Fnaa and 7 minutes' walk from Koutoubia Mosque.

Hôtel Chems Reviews

Reviews

6.6

Good

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Good location and eaay walk to town zpark and market. Clean enough,food was nice.
andy, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Sandra, 3-night trip
Verified Hotels.com guest review

6/10 Good

Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Anil, 3-night trip
Verified Expedia guest review

8/10 Very good

Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Matthew, 4-night trip
Verified Expedia guest review

8/10 Very good

It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
John, 2-night trip
Verified Expedia guest review

8/10 Very good

Ok hotel for the money, Very noisy and basic
John, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
germain, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay staff very helpful and friendly
Lee, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
SAMER, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Abdelali, 7-night trip
Verified Hotels.com guest review

4/10 Fair

OK
Rabia, 2-night family trip
Verified Hotels.com guest review

6/10 Good

This is by no means a 4 star hotel.yes the pool is lovely.but i dont expect to have to hold the showerhead to shower.and not having a fridge in the room .really. breakfast is OK plenty of staff on hand.barstaff may be teatotal but im not.measure of vodka would have just filled the cap.and i know they have to make a profit. But when it says 5.5 dh on the coke bottle its not savvy to charge 20.
irvine, 7-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Rooms not as they are in the pictures
Medoss, 1-night family trip
Verified Expedia guest review

8/10 Very good

Stay away
The man who checked me in was very nice but it all declined after that! Room was ok came with a bath which i was so looking foward too however the water was luke warm and the water pressure meant you needed to wait a hour to fill the tub by this time the water is cold! The dark hair lady receptionist is nothing but rude! I asked where i could get my hair cut she responded we dont do that here i then enquired about a massage and she then laughed at me and said we dont do them here. Bit different to what your website says! So just assuming she is new i pulled it up on the website to which she looks at me like im stupid and says did you not listen we dont do them.
Liam, 1-night trip
Verified Hotels.com guest review

4/10 Fair

too old , no comfort
if you're looking for a place to stay for 1 night nomore. no shower
fahd, 1-night trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

6/10 Good

The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
5-night trip with friends
Verified Expedia guest review

2/10 Poor

This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!
Chris, 5-night romance trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review

2/10 Poor

Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!
3-night family trip
Verified Travelocity guest review

10/10 Exceptional

8-night trip
Verified Expedia guest review

6/10 Good

We loved how close the hotel was to the main square, however some of the staff were incredibly blunt and unhelpful at times. We asked to have breakfast arranged for an early start (4:45am), having paid for this, we were looking forward to water and fruit at the least, and yet the reception told us to speak to the restaurant staff, who told us this was impossible. A shame really. Booking tickets was also a little difficult and required two people to speak to the front desk separately to get a response!
D., 4-night trip with friends
Verified Expedia guest review

2/10 Poor

5-night trip
Verified Ebookers guest review

10/10 Exceptional

Comfortable and good value for money
The location is just great. The hotel isn't really 4 star but it was comfortable. The breakfast could be better but it was good enough. The hotel is located at the back of Koutoubia mosque but I didn't mind it.
Tomasz, 3-night trip
Verified Hotels.com guest review

4/10 Fair

The WiFi did not work for the whole duration of the trip, the room booked bathroom door locked at 3am in themornign and had to move rooms which had no working AC. Continetal breakfast with no water/toast and only fruit available was oranges. beign a 4star hotel i was disappointed there was not water/kettle in the rooms and room had smell
anno, 3-night family trip
Verified Expedia guest review