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Hue Serene Palace Hotel

3.0 star property
City centre Hue City Centre hotel with restaurant

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Photo gallery for Hue Serene Palace Hotel

Terrace/patio
Down duvets, minibar, in-room safe, desk
City view
City view
Reception
Hue City Centre's Hue Serene Palace Hotel offers a serene atmosphere with a charming restaurant and convenient in-room WiFi. Unwind on the spacious terrace or explore the city on rented bikes, while taking advantage of luggage storage, concierge services, and helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Room service
  • Airport shuttle
  • Train station pick-up service
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Down duvets, minibar, in-room safe, desk

Superior Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Bidet
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Room

Down duvets, minibar, in-room safe, desk

Junior Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Bidet
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, City View

Down duvets, minibar, in-room safe, desk

Deluxe Room, City View

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Bidet
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Triple Room

Down duvets, minibar, in-room safe, desk

Family Triple Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Bidet
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Family Quadruple Room

Down duvets, minibar, in-room safe, desk

Family Quadruple Room

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Down duvet
Ceiling fan
Private bathroom
Bidet
  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

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The price is HK$629
HK$713 total
includes taxes & fees
5 Mar - 6 Mar
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About the area

Map
21 Lane 42 Nguyen Cong Tru Street, Hue, Thua Thien-Hue

What's nearby

  • Hue Night Walking Street - 5 min walk
  • Truong Tien Bridge - 14 min walk
  • Dong Ba Market - 3 min drive
  • Imperial City - 4 min drive
  • Con Hen - 4 min drive

Getting around

  • Hue (HUI-Phu Bai Intl.) - 30 min drive
  • Ga Hue Station - 8 min drive
  • Ga Huong Thuy Station - 21 min drive
  • Ga Van Xa Station - 23 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Cơm hến mụ Liêm - ‬2 min walk
  • ‪Bánh canh Nam Phổ - ‬2 min walk
  • ‪Shino Sushi & BBQ - ‬1 min walk
  • ‪Bún Bò Huế - ‬2 min walk
  • ‪Bún Bò Thủy - ‬2 min walk

About this property

Hue Serene Palace Hotel

Hue Serene Palace Hotel is a great choice for a stay in Hue. Guests will have free perks such as WiFi and wired Internet.

Languages

English, French, Vietnamese

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: anytime
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 2 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
    • Train station pickup*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 1:00 PM–noon
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately VND 200000 per person
  • Airport shuttle service is offered for an extra charge of VND 350000 per person (one-way)
  • Train station pick-up service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 2 per cent
  • Housekeeping is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 250000.0 per night

Policies

Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Hue Serene Palace Hotel
Serene Palace Hotel
Hue Serene Palace
Serene Palace
Hue Serene Palace Hotel Hue
Hue Serene Palace Hotel Hotel
Hue Serene Palace Hotel Hotel Hue

Frequently asked questions

Does Hue Serene Palace Hotel offer free cancellation for a full refund?

Yes, Hue Serene Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hue Serene Palace Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hue Serene Palace Hotel?

Sorry, there's no on-site parking at Hue Serene Palace Hotel.

Is an airport shuttle service offered by Hue Serene Palace Hotel?

Yes, an airport shuttle is available. The charge is VND 350000 per person one-way.

What are the check-in and check-out times at Hue Serene Palace Hotel?

Check-in start time: 2 PM; check-in end time: anytime. Check-out time is noon.

Are there restaurants at or near Hue Serene Palace Hotel?

Yes, there's an on-site restaurant.

What's the area around Hue Serene Palace Hotel like?

Hue Serene Palace Hotel is in Hue City Centre, a short 5-minute walk from Hue Night Walking Street and 14 minutes' walk from Truong Tien Bridge.

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Hue Serene Palace Hotel Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Room was comfortable, great service, perfect location … staff was extremely helpful with all our requests and needs. Very pleasant stay!
Adnan, 2-night trip

10/10 Exceptional

Excellent. Very nice staff. Clean. Easy peasy.
Massoud, 1-night trip

10/10 Exceptional

very satisfying stay
I had a truly wonderful stay at this hotel. The service, especially the professionalism, dedication, and attentiveness of the staff, is truly five-star level. Every time I return to this hotel, it feels like coming home. The breakfast, while simple in its British style, is a delightful fusion of Western cuisine and local Vietnamese flavors. I was extremely satisfied with the combination. I highly recommend this hotel and look forward to staying here again.
FEI, 2-night trip

10/10 Exceptional

Loved this hotel. Loved the city of Hue
Fantastic service. Great breakfast. Just wish they provided a water source to refill reusable water bottles instead of having to purchase/use one-time-use bottles.
Shauna, 3-night trip

8/10 Very good

Clean, bright, well air conditioned rooms in a very accessible part of the city.
Thomas, 3-night trip

10/10 Exceptional

5 stars!!!
This hotel exceeded expectations in every way. The one change I would suggest is providing a large water jug for travelers to refill water bottles vs having to use one use plastic bottles. They were super helpful with booking a tour excursion to Hoi An. They helped with bags, the food was great, and we highly recommend this hotel!
Shauna, 3-night trip

10/10 Exceptional

Excellent stay. Super friendly staff, particularly the affable gentleman in his 30s who worked nights. Prime area of the city. Would stay again in a heartbeat. Recommended without hesitation. The transport they booked for us was cheaper than Grab and our driver had a fancy car and spoke English well.

10/10 Exceptional

Gdhsh
cu, 1-night trip

10/10 Exceptional

Serene Palace in the ancient Nguyen kingdom of Hue is, indeed, a charming little palace of serenity. Offering convenience, personalised care and a safe, quiet 'home away from home', this little gem of a hotel is staffed by a hand-picked team of gracious, genuine people. The management team, lead by the beautiful Amy, exude professionalism and decency. Located in a quiet, quirky little lane just behind the business of Hue's night life, Serene Palace is walking distance to shops, restaurants and the jewel in Hue's crown - the ancient citadel. If you need support, advice or basic information regarding Hue's highlights and how to get around (e.g. visiting the 3 famous royal tombs), the management team will gladly help you out. The highly affordable rooms are quiet, very comfortable and clean. I enjoyed the jet spa bath :) Breakfast is nutritious, hygienic and fresh. Serene Palace offered me the very best in Vietnamese graciousness and hospitality. My only regret is that I did not stay longer at Serene Palace in Hue ... 3 nights was insufficient to fully enjoy all that Hue has to offer. Thankyou to Amy and all of the Serene Palace team. Kind regards, Ann Yates, Australia
Ann, 3-night trip

10/10 Exceptional

I love the staff working there as they are very helpful and had great customer service. I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
quyen, 2-night trip

8/10 Very good

.
Guy, 3-night trip

10/10 Exceptional

El hotel está muy bien ubicado , a unos 15 minutos caminando del Río perfume y a 9 minutos de la zona de cafés a y restaurantes . Me encantó la hospitalidad con la que me recibieron, la habitación estuvo implacable , muy espaciosa y conforfortable. Solo estuve una noche pero sin duda repetiría mi estancia en serene hotel . Gracias a los chicos del hotel que se encargan de que los huéspedes tengamos una agradable estancia .
Yesenia, 1-night trip

10/10 Exceptional

Perfekt hotel til at udforske Hue
Familie på fem fra Danmark på rejse i Vietnam, i Hue boede vi på dette fantastiske hotel, med perfekt beliggenhed. Selve hotellet havde høj standard, helt rent, gode og rene toiletter, og god morgenmad. Og service var (som alle steder i Vietnam) helt i top. Vi havde et familieværelse med senge til os alle. Kort efter vi var rykket ind begyndte aircondition at dryppe (meget), dette sagde jeg til receptionen, og indenfor minutter var der et helt hold i gang med at udbedre problemet. Imens blev vi serviceret med kolde drikke og snack. Super fint! Derudover var hotellets personale rigtigt behjælpelige med at organisere vores ture ud, og foreslå sights. Samt at organisere en bil til den næste by vi besøgte. Fem stjerner, vil helt klart booke her igen hvis vi en dag kommer til Hue igen!
Nicolai, 2-night trip

8/10 Very good

2-night trip

10/10 Exceptional

ツアー出発が朝食提供時間前だったのですが、当日朝我々の姿を見てフロントの人が気を利かせてくれて、フライングで準備のできたものからご提供いただけ大変ありがたかったです。このへんのおもてなし感が、このホテルの良いところだと思います。 あと、他のレビューにもありますが、ホテル前の道路がもともと狭くかつ路駐があったりして、クルマを呼ぶのに気を遣います。私たちは少し歩いて太めの道路で呼ぶようにしてました。ただもちろん呼べないことはありません。またホテル前の道は夜非常に暗いのですが、治安上の不安はありませんでした。トータルで非常に満足感が高かったです。
Yutaka, 2-night trip

8/10 Very good

편히 잘 쉬었습니다.
시설 관리상태 및 청결상태 종업원들의 접객 태도 모두 훌륭 하였는데 위치가 좁은 골목 안에 있어서 차량 이용이 조금 불편했음.
Eonkook, 3-night trip

6/10 Good

Billig men ikke bo her
Bra belligenhet men hele hotellet bærer preg av mugl. Det lukter og er mye råte. Hadde aldri bodd her over lenger tid. Veldig hyggelig personnell.
Natalie, 3-night trip

8/10 Very good

Basic but good service
Basic but clean hotel with very friendly staff. Furniture is a little dated and simple, repetitive breakfast, but a cost-effective and comfortable place to stay in Hue.
Simon, 3-night trip

10/10 Exceptional

This is a gem of a hotel with some of the friendliest staff we met in Vietnam . Our room was spacious and spotlessly clean. We ate in the restaurant for the 3 nights we were there as very few places open due to the coronavirus restrictions but we really pleased by the delicious food and the choice offered. I would certainly have no hessitation at staying here again.
Mary, 3-night trip

10/10 Exceptional

This hotel is wonderful! The staff is amazing, really sweet, and helpful. The room was large and spacious with a nice balcony and city view. The bed was super comfortable. Their restaurant had amazing food. We ate almost every meal there. I can highly recommend this hotel.
Kendra, 3-night trip

10/10 Exceptional

James, 1-night trip

10/10 Exceptional

The staff are what make the hotel fantastic. The young ladies in the reception and dining room are pleasant and so helpful. It is a pleasure to meet them.
1-night trip

10/10 Exceptional

Very helpful staff, nice room and good location. Great stay.
Gordon, 2-night trip

10/10 Exceptional

A great little hotel
This was a great base for exploring both north and south of the river. Very happy and helpful staff. No hesitation in recommending.
Colin, 3-night trip

8/10 Very good

Bra beliggenhet
Meget vennlig og serviceinnstilt personale. Bra beliggenhet, renslige og romslige rom for prisen, men vinduet hadde utsikt mot piggtråd og mur (gjelder ikke alle rom). Frokosten var litt mangelfull, står ute i varmen og en del fluer. Hotellet hjelper til med utflukter og informasjon som trengs. Anbefales for reisende på budsjett
2-night trip