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Sunset Westlake Hanoi Hotel

3.5 star property
Hotel with restaurant, near West Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunset Westlake Hanoi Hotel

Minibar, in-room safe, desk, blackout curtains
Lounge
Exterior
Sauna
View from property

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Limo/town car service
  • 24-hour front desk
Feel at home
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Twin Room

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Electric kettle
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Classic Double Room

Minibar, in-room safe, desk, blackout curtains

Classic Double Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Minibar
Electric kettle
  • 30 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite

Minibar, in-room safe, desk, blackout curtains

Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 30 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Connecting Rooms

Minibar, in-room safe, desk, blackout curtains

Connecting Rooms

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

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includes taxes & fees
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About the area

Map
491-493 Lac Long Quan Str., Tay Ho, Hanoi

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Lotte Center Hanoi - 5 min drive - 5.0 km
  • Ho Chi Minh Mausoleum - 7 min drive - 6.4 km
  • Hanoi Old Town Night Market - 9 min drive - 9.6 km
  • Hoan Kiem Lake - 9 min drive - 9.8 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive
  • Hanoi Long Bien Station - 8 min drive
  • Hanoi Railway Station - 8 min drive
  • Hanoi Giap Bat Station - 13 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Nhà Mường Khương - ‬2 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Popeyes - ‬1 min walk
  • ‪Lá Đỏ - ‬3 min walk
  • ‪Cafe Phố - ‬3 min walk

About this property

Sunset Westlake Hanoi Hotel

At Sunset Westlake Hanoi Hotel, you'll be within a 10-minute drive of Hoan Kiem Lake and West Lake. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features include a bar/lounge and a snack bar/deli.

Languages

English, Vietnamese

At a glance

Hotel size

  • 59 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (VND 80000 per night)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Bike rentals nearby
  • Boat tours nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Spa services
  • Reception hall

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

On-site venue – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 400000 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 200000.0 per night

Parking

  • Valet parking costs VND 80000 per night

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Sunset Westlake Hanoi Hotel
Sunset Westlake Hotel
Sunset Westlake Hanoi
Sunset Westlake Hanoi
Sunset Westlake Hanoi Hotel Hotel
Sunset Westlake Hanoi Hotel Hanoi
Sunset Westlake Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sunset Westlake Hanoi Hotel offer free cancellation for a full refund?
Yes, Sunset Westlake Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sunset Westlake Hanoi Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sunset Westlake Hanoi Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Sunset Westlake Hanoi Hotel?
Yes, an airport shuttle is available. The charge is VND 400000 per vehicle one way.
What are the check-in and check-out times at Sunset Westlake Hanoi Hotel?
You can check in starting at 2 PM. Check-out time is noon.
What is there to do at Sunset Westlake Hanoi Hotel and nearby?
Have fun with nearby activities such as cycling and boat tours. Sunset Westlake Hanoi Hotel also has spa services.
Are there restaurants at or near Sunset Westlake Hanoi Hotel?
Yes, there's an on-site restaurant that offers Vietnamese cuisine.
What's the area around Sunset Westlake Hanoi Hotel like?
Sunset Westlake Hanoi Hotel is a short 2-minute walk from West Lake and 18 minutes' walk from Lotte Mall Tay Ho.

Sunset Westlake Hanoi Hotel Reviews

Reviews

7.8

Good

7.6/10

Cleanliness

8.4/10

Staff & service

3.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Exceptional

A generous warm and treasured experience.
Our stay was so lovely. We were given a room on a high floor after the first night so we could see Tay Ho lake. Our room was spacious with two beds, cleaned and restocked daily. Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee. The staff were very responsive and dealt with any requests quickly. Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this. We would return any opportunity.
Jannine, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Great view from the corner room.
Subhash, 5-night romance trip
Verified Orbitz guest review

6/10 Good

Average Budget Hotel
It was an average budget hotel next to west lake.
christopher, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

george, 1-night trip
Verified Hotels.com guest review

2/10 Poor

booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
5-night trip with friends
Verified Expedia guest review

6/10 Good

Tuan, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

1-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff who went out of their way to assist and make my stay as easy as possible
2-night trip
Verified Expedia guest review

10/10 Exceptional

The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
Lanie, 2-night trip
Verified Expedia guest review

8/10 Very good

Hotel on busy street
While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
Marci, 11-night trip
Verified Expedia guest review

6/10 Good

Nice staff, great view
We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Recommended in Hanoi West Lake area
Very nice room with lake view. Swift check in. Top staff.
Verified Hotels.com guest review

4/10 Fair

Bad facility
We were given a room with a window facing a wall and showe did not work
long ly, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Cathy, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice view of lake
Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
4-night trip
Verified Expedia guest review

6/10 Good

A convenient location for me!
The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
Ann, 4-night trip
Verified Expedia guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

8/10 Very good

Clean and quiet. Nice West lake view.
Its good, friendly
Verified Hotels.com guest review

10/10 Exceptional

Adrian's comments
It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Decent hotel with excellent customer service.
Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.
Verified Expedia guest review

8/10 Very good

Next to everything
One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels
Verified Wotif guest review

8/10 Very good

Good hanoi hotel
Nice and clean, good value for money will probably come back next time
Verified Hotels.com guest review

8/10 Very good

Good value
Good value basic hotel with a nice view of Ho Tay
Verified Hotels.com guest review