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Samal Resort & Spa

5.0 star property
Mountain hotel in Almaty with 2 restaurants and spa

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Photo gallery for Samal Resort & Spa

Balcony
Reception
2 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor pool, pool loungers
Sauna, body treatments, hydrotherapy, aromatherapy, hot stone massages
Nestled in the heart of Medeu District, Samal Resort & Spa offers an oasis of relaxation. Start your day with a delicious breakfast buffet and rejuvenate at the rooftop terrace or coffee shop. With two on-site restaurants, a bar, and dry cleaning/laundry services available to help you unwind.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Non-smoking
  • Bar
  • Free breakfast
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Apartment

Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite

Living area

Superior Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 24 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 34 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
548 Gornaya Street, Almaty, 050059

What's nearby

  • Shymbulak Ski Resort - 3 min drive - 2.7 km
  • Medeo - 6 min drive - 4.8 km
  • Medeu Stadium - 6 min drive - 4.9 km
  • Dostyk Plaza - 10 min drive - 9.3 km
  • Almaty Tower - 13 min drive - 9.8 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 43 min drive
  • Almaty Station - 37 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mooz Medeu - ‬6 min drive
  • ‪Apa Katya - ‬11 min drive
  • ‪BigChefs - ‬14 min drive
  • ‪Grelka - Restobar - ‬14 min drive
  • ‪Justo Lounge bar - ‬7 min drive

About this property

Samal Resort & Spa

Take in the views from the rooftop terrace when you stay at Samal Resort & Spa. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and Roof Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel.

Languages

English, Russian
VISIBILITY

At a glance

Hotel size

    • 29 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

    • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking

Transfers

    • Airport shuttle (available on request)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Skiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Centre Samal. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Roof Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Samal Restaurant – This restaurant specialises in Eastern European cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 6500 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for KZT 9000 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Samal Resort Almaty
Samal Almaty
Samal Resort & Spa Hotel
Samal Resort & Spa Almaty
Samal Resort & Spa Hotel Almaty

Frequently asked questions

Does Samal Resort & Spa offer free cancellation for a full refund?

Yes, Samal Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Samal Resort & Spa?

Yes, there's an indoor pool.

Are pets allowed at Samal Resort & Spa?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Samal Resort & Spa?

Yes, there's free self parking.

Is an airport shuttle service offered by Samal Resort & Spa?

Yes, an airport shuttle is available. The charge is KZT 6500 per person one way.

What are the check-in and check-out times at Samal Resort & Spa?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

Is there an on-site casino at Samal Resort & Spa?

No, this hotel doesn't have a casino, but Casino Zodiak (17-min drive) is nearby.

What is there to do at Samal Resort & Spa and nearby?

Have fun with nearby winter activities such as skiing. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Samal Resort & Spa also has a sauna and a steam room.

Are there restaurants at or near Samal Resort & Spa?

Yes, there are 2 on-site restaurants, featuring international cuisine.

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Samal Resort & Spa Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Lyubov, 3-night trip

10/10 Exceptional

Everything good
Lazzat, 5-night trip

10/10 Exceptional

Quiet, beautiful hotel very close to mountains
Great place with amazing view, in a walking distance to Medeo. My room was very nice, clean and in a good condition. There is spa and pool (which I didnt visit as prefered to walk to the mountains). The view from rooftop terrace is breathtaking. Having breakfast there was a pure pleasure. A 100% recommendation
Dina, 1-night trip

8/10 Very good

Great and comfortable stay. Swimming pool needs a bit of repair here and there.
Michiel, 1-night trip

8/10 Very good

Klemens, 1-night trip

2/10 Poor

Anatoliy, 1-night trip

10/10 Exceptional

Oguzhan, 12-night trip

2/10 Poor

Zhaniya, 1-night trip

8/10 Very good

Отличное место для отдыха
Отель выбирали по максимальной доступности к курорту Чимбулак, но что б и в город можно было выехать в любое время. Отель довольно уютный, чистый, имеется СПА -комплекс, очень приятно после катания на лыжах , хорошо прогреться в сауне и поплавать в бассейне .Комнаты тёплые, убирают ежедневно. Завтраки обычные, но все необходимое есть. При заселении в нашей комнате был запах сигарет, т.к мы были с детьми, попросили комнату заменить, на ресепшн сказали комнат в наличии нет, поэтому пришлось пару дней проветривать комнату. В душевой и ванне забился слив и вода плохо уходила В общем , пребыванием остались довольны и если поедем ещё раз, то выберем этот же отель.
Liubov, 5-night trip

10/10 Exceptional

Au-delà des attentes.
Très bon établissement. Personnel toujours disponible et prévenant. Beau Spa avec piscine, jacuzzi, hammam et sauna. Petit déjeuner à volonté même si le choix est un peu limité. A faire.
Mohamed, 1-night trip

10/10 Exceptional

Günter, 1-night trip

10/10 Exceptional

Очень доброжелательный персонал, ухоженное здание.
Mikhail, 4-night trip

8/10 Very good

Bolat, 1-night trip

10/10 Exceptional

Nice mountain resort, easy to get to and well managed and appointed.
1-night trip

8/10 Very good

der Frühstück war nicht besonders gut, ansonsten ok
2-night trip

10/10 Exceptional

Good place to stay Ggggggoooooddddd Placereeeeeeeeeee
3-night trip

10/10 Exceptional

Good stay , again , at Samal
This was my 10th stay over last 9 years. Anybody visiting Almaty will like the hotel and Spa services. Great service and assistance by the hotel staff. Out of main town and in the mountains it has great views with a real get away feel .
William, 7-night trip

8/10 Very good

Mountain Retreat
The location is amazing if you have your own transport. The Medeu ice rink and Shymbulak Resort are minutes away by car. The staff were very helpful and friendly. The rooms were clean. Breakfast was vast.
Craig, 3-night trip

10/10 Exceptional

Insider Tip ! We will come again
Great Hotel, wonderful location in the middle if the mountains, friendly Staff Big rooms, clean and tidy, super spa
5-night trip

10/10 Exceptional

Easy getaway in Almaty
Went in the afternoon and stayed one night. Two couples surprised husband of another couple for his birthday. Had a great relaxing time, wonderful dinner, and a good night’s sleep.
David, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Comfortable, relaxing hotel near the mountains.
We enjoyed our stay immensely. The spa was very relaxing, and the room was comfortable. Samal resort was a great place to enjoy the fall colors near Almaty city.
Karin, 1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Poorly managed, very much short of 4 stars
In theory this can be 4+ stars luxury resort but it seems not managed well. Few examples of what should not be acceptable for 4 star hotels; 1. Lift stopped working after first day and was not repaired for rest of the week. Reception didn't seem to care and didn't even apologise or indicate if/when it will be repaired. 2. Advertised as SPA resort but for whole duration of my stay it was not possible to book any massage or treatment as SPA staff was busy yet the hotel was nearly empty. Then it turned out SPA staff is shared with some other location and probably can't be bothered traveling to this remote out of city location for just 1 customer in nearly empty hotel. 3. Wifi signal was solid but internet connection behind it disappeared for last 2 days of my stay, was never fixed. 4. Steam room was closed for 'urgent maintenance' for whole duration of stay and no signs of anyone performing any maintenance. 5. Telephone in room didn't work so every time there is an issue (of which there were plenty) walk up and down 4 floors (also no elevator) 6. When power goes out for few hours (normal in Kazachstan) the emergency generators kicks in but only powers the lights, no power sockets so this means minibar freezer melts causing a little flood and if your smartphone is empty you have no way of recharging it 7. Before I submitted a correction on google maps, even the location coordinates were off by >1km further away in the street causing issues with Uber and taxi pickups...
4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Favourite Almaty hotel
Really comfortable stay. I have come many times over the last 5 years and really enjoy staying here. Good spar facilities and wonderful mountain views. friendly and supportive staff. Reasonable breakfast and lunch/dinner menu. Will be going again.
william, 7-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Mooie omgeving
Prima hotel
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

excellent hotel, beautiful view, very good service