I read a couple mixed reviews on this hotel, but I needed one close to where family was. It's not the neighborhood I typically stay in, but I was very pleasantly surprised! From the beginning, they contacted me on their own to ask if the sofa should be made into a bed apon arrival (I was traveling with my two children). All the staff from check in to check out was over the top accommodating, they were so friendly to my kids, and any special requests I had were met immediately. The house keeping was amazing everyday, you'd never know i had kids eating crackers in there, and all the linens were perfect. They also have a great complementary stock of nespresso and water. I never heard another guest from my room, and as far as I know, no one heard us. Would stay again.