Hotel front desk staff are great, friendly, competent and helpful. However, in spite of this, unfortunately I would find another hotel next time in Hualien. The WiFi is set up oddly, and each time I left the room, I needed to register and sign in on my devices, does not auto sign, slow and laborious. No instructions were given on check in so I had to ask front desk for help. The ventilation system may need cleaning, woke up each morning with headache and stuffy nose (I travel often to Taiwan, do not have allergies), breakfast was expensive compared to local prices and tasteless, soybean milk (my favorite) was loaded with sugar. ‘Free’ coffee machine in lobby was not working. Asked for help from nice housekeeping staff, nothing happened, Asked for plain soybean milk but never came (I was only guest on Sunday morning). Hualien area is beautiful (Taroko National Park), great local people, has many other options to stay as tourism has grown there (parks, hiking, etc).