The pool is in the centre of the complex of rooms. EVERY night at around 12.00am/1.30am and again at 5.30/6.00am a group of men had a pool party, shouting and jumping in the pool. Despite politely telling reception every morning, nothing was done. We ate in the restaurant every night. We usually arrived around 8.30pm, but each night the staff made us unwelcome with comments about the kitchen closing. We had been told it was open until 9.00pm. There was no obvious place to go to ask for a table, only a bar with no one behind it most of the time, but when we sat down they were always upset even if we went to try and find someone to see if it was alright to sit there. I have never such astonishingly rude behaviour and appalling customer service. A colleague from Germany who was dining with friends had also received the same treatment as did some Americans who dared to sit in the restaurant at 9.01! If the hotel expects its guests to undertake some specific ritual in order to dine in the hotel restaurant then it would be a good idea to inform them when they check in. One particular older girl was the most shocking and a girl who had only just started working there who told us they were busy and stressed (the restaurant was half empty) and we were very rude to sit at a table without their permission! Our drinks were slammed down on the down on the table and we waited 50 minutes for food. The guy on check out told us he had a "skin like an elephant" when customers complained.