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Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

4.5 star property
Luxury resort in Chitose with 2 restaurants and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Hot springs
Property entrance
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets
Property entrance

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Onsen
  • Bar
  • Airport transfer
  • Non-smoking
  • Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Hot springs
  • Free airport shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Fitness centre
  • Coffee shop/cafe
  • Spa services
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
Feel at home
  • Fridge
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is HK$2,652
HK$3,285 total
includes taxes & fees
17 Jan - 18 January 2025

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Junior suite with private open-air bath

Bathroom

Junior suite with private open-air bath

Highlights

Balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Hairdryer
Private bathroom
Separate bath and shower
  • 60.0 sq m
  • Sleeps 3
  • 1 Single Futon and 2 Single Beds

View all photos for Double Room

In-room safe, desk, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Bidet
Hairdryer
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)

Highlights

Balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Bidet
Bathrobes
Hairdryer
  • 77 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese&Western style room with private open-air bath

View from room

Japanese&Western style room with private open-air bath

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Bidet
Hairdryer
Separate bath and shower
  • 60 sq m
  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included)

In-room safe, desk, free WiFi, bed sheets

Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 114 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese & Western style room

In-room safe, desk, free WiFi, bed sheets

Japanese & Western style room

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Hairdryer
Private bathroom
Shower/bath combination
Bidet
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese & Western Style Room With Private Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Onsen Bath

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Junior Suite With Private Open Air Bath

In-room safe, desk, free WiFi, bed sheets

Junior Suite With Private Open Air Bath

  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Japanese & Western Style Room With Private Open-Air Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Open-Air Onsen Bath

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Premier Suite With Private Open Air Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Premier Suite With Private Open Air Onsen Bath

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Standard King Room

In-room safe, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese & Western Style Room (Town View)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room (Town View)

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Standard Japanese & Western Style Room

In-room safe, desk, free WiFi, bed sheets

Standard Japanese & Western Style Room

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese & Western Style Room With Private Open-Air Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Open-Air Bath

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

Similar properties

Lobby

Lake Shikotsu Tsuruga Besso Ao no Za

Free breakfast
Spa
Airport transfer
Free parking
9.4 out of 10, Exceptional, (29)
The price is HK$7,574
HK$8,425 total
includes taxes & fees
8 Jan - 9 January 2025
Lake Shikotsu Tsuruga Besso Ao no Za
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About the area

Map
Shikotsuko Onsen, Chitose-shi Hokkaido, Chitose, Hokkaido, 066-0221

What's nearby

  • Shikotsu Visitor Center - 3 min walk
  • Shikotsuko Onsen - 5 min walk
  • Lake Shikotsu - 4 min drive
  • Shikotsu-Toya National Park - 6 min drive
  • Sapporo Dome - 51 min drive

Getting around

  • New Chitose Airport (CTS) - 38 min drive
  • Sapporo (OKD-Okadama) - 79 min drive
  • Tomakomai Station - 24 min drive
  • Chitose Station - 24 min drive
  • Minami-Chitose Station - 26 min drive
  • Free airport shuttle
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • ‪支笏湖観光センター - ‬13 min drive
  • ‪Lake Side Kitchen トントン - ‬3 min walk
  • ‪レイクサイドVILLA翠明閣 - ‬5 min walk
  • ‪ペンネンノルデ - ‬3 min walk
  • ‪Healthy Buffet AMAM - ‬1 min walk

About this property

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA puts you a short five-minute drive from Lake Shikotsu. You can indulge in Thai massages, facials or aromatherapy, and AMAM Buffet Restaurant, one of 2 restaurants, serves breakfast and dinner. Other features of this luxurious resort include a free airport shuttle, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 49 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 7:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
    • For more details, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property in advance.
    • Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Transfers

    • Free airport shuttle from 11:00 AM to 4:00 PM*
    • Free train station shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

What to do

  • Yoga classes
  • Hot springs
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • Spa services
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Children's slippers

Sleep well

  • Pillow menu
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Dining

AMAM Buffet Restaurant – This buffet restaurant serves breakfast and dinner.
Ama No Uta – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
Bar Ape – On-site bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Guests with tattoos are not able to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property prior to arrival.

Also known as

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Shikotsu Tsuruga MIZU no UTA
Shikotsu Tsuruga Mizu No Uta
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Chitose

Frequently asked questions

Does Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offer free cancellation for a full refund?
Yes, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?
Sorry, pets aren't allowed.
Is parking offered on site at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?
Yes, a free airport shuttle is available from 11:00 AM to 4:00 PM on request.
What are the check-in and check-out times at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?
Check-in start time: 3 PM; check-in end time: 7:00 PM. Check-out time is 10 AM.
What is there to do at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA and nearby?
Have fun with nearby activities such as cycling, boat tours and hiking. Additional recreation on-site includes yoga and hot springs. Enjoy amenities such as a fitness centre, spa services and a garden.
Are there restaurants at or near Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?
Yes, there are 2 on-site restaurants, featuring Japanese cuisine.
What's the area around Lake Shikotsu Tsuruga Resort Spa MIZU no UTA like?
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA is located a short 5-minute walk from Shikotsuko Onsen.

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Andayani, 2-night trip
Verified Hotels.com guest review

4/10 Fair

I've visited Japan many times and stayed in various hotels and ryokan resorts across multiple cities. Unfortunately, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA was the first to disappoint me. While checking in at the self-service kiosk, I was updating my email address when a staff member abruptly took over and said, "not required," without even notifying me first. Later, the same staff led us to our room, walking ahead of us without much courtesy. When I inquired about a late checkout, she informed me it would cost 3,000 yen per hour, which was expected, but her tone and attitude were unprofessional. The biggest issue, however, was the smell. Both of our rooms had a strong odor of cigarettes, possibly due to air circulation from the smoking rooms on the 3rd floor. When I reported this, the staff insisted it was the smell of cleaning detergent. After requesting to check another room, it was clear the problem was not the detergent as the new room had no odor. Only one of our rooms was switched, leaving the other unresolved, and we were left to deal with it ourselves. Lastly, for the price I paid, the value was disappointing. The facilities felt run-down, the bedsheets didn’t fully cover the mattress, and the mattress itself was old and worn.
Yu Ting, 1-night family trip
Verified Expedia guest review

4/10 Fair

There was a lack of clear information on the booking site about the dinner ending time. Additionally, the room did not meet the expected standards for the price charged.
Kevin, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

best luxury hotel,. once of a life time hot spring experience. don't miss the dinner and breakfast options! strongly recommended
Arnold, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff and service. Dining options were amazing. The hiking trails were challenging and had scenic views. The lake views of the mountains are breathtaking.
Erin, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Eurlyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful place
Jose Mari, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Simply amazing. Will be back.
John, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and the private onsen was well worth the extra cost. Really enjoyed the small (10 shops or so) shopping area next to the hotel. Staff was incredibly helpful.
Greg, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing place
The hotel is a beautiful and special place. The staff were very friendly and helpful, the room was amazing and the onsen, restaurant and gym were perfect.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room’s way nicer than it appears on the picture, extremely clean and spacious. The only drawback was that not much view for the room we reserved. Otherwise, the service was top notch, excellent buffet dinner and breakfast. There’s nice outdoor onsen too. Bus pick up and drop off was easy. Would definitely visit again and stay longer next time.
Stella, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The layout of the room #217 with onsen out in open space is great and impressive. Food in the restaurant is superb. Only complaint is the lack of direction to the property especially after sunset. Love this hotel very much.
Lawrence, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kar Eng, 2-night trip
Verified Expedia guest review

4/10 Fair

Chin Yi, 1-night trip
Verified Expedia guest review

8/10 Very good

Calm and peaceful environment
Raymond, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing buffet for dinner and breakfast, small shop inside was full of goodies. Great facilities including public baths and even a separate foot bath. Building infrastructure is a bit outdated but not a real problem.
Isaac, 1-night trip
Verified Expedia guest review

10/10 Exceptional

There were still very few guests after Covid and we enjoyed the quietness and tranquility. Loved the food, hot spring, antique speakers, harp performance in the lobby and walk around the lake. Highly recommended.
Mizuho, 2-night trip
Verified Expedia guest review

10/10 Exceptional

楽しい旅でした。 温泉 最高、と 食事もよかつです、スタッフ皆さん親切でした。
Yukari, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Vin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent Service from staff. Wonderful breakfast and dinner.
Goh, 1-night romance trip
Verified Expedia guest review

8/10 Very good

2 double beds, Western style room and hot tub
On entering the resort, the lobby was inviting and very warm. The cushions seen in the picture are comfortable but worn. And although convenient, our hot tub on our deck was just an ordinary plastic hot tub. The Western style beds were disappointing and difficult to get a good nights rest. The mattress was of poor quality as the springs could be felt when lying down and with movement. On a more positive note, the most outstanding feature at this resort spa was the expansive buffet and the hot springs down on the first floor. The outdoor hot springs aka "Rotemburo" was refreshing.
Joy, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Smelly toilet in our (private onsen) room was a downside But the rest was good. Dinner buffet was great esp dessert :) Check out time is 10am feel a bit too early since check in time is 3pm Overall was ok:)
T., 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Ryokan at Lake Shikotsu
Superb service & an extremely beautiful property with local decor. F&B was wonderful too. The onsen is fabulous.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay at Onsen hotel
We loved the attentive service and spacious room at Tsuruga Resort.
1-night family trip
Verified Hotels.com guest review