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The Ritz-Carlton, Suzhou

5.0 star property
Luxury hotel in Suzhou with 3 restaurants and spa

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Suzhou

Exterior
Minibar, in-room safe, blackout curtains, iron/ironing board
Lobby sitting area
Executive lounge
Restaurant
Enjoy your visit to Suzhou with a stay at The Ritz-Carlton, Suzhou. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this luxurious hotel include an indoor pool, a 24-hour fitness centre and a garden. The property is only a short walk to public transportation: Sanxiang Square Station is 12 minutes and Tongjingbei Lu Station is 14 minutes.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free parking
  • Pool
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Housekeeping (on request)
  • 3 restaurants
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour room service
  • Train station pick-up service
  • Train station drop-off service
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Separate bath and shower
  • Television
  • Garden
  • Espresso maker
  • Blackout curtains
  • Lift
The current price is HK$1,484
HK$1,730 total
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Premier Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Premier Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Bidet
Rainfall showerhead
  • Sleeps 3
  • 2 Double Beds

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, City View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, City View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Panorama Room, Gusu View, Double Beds

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Club Deluxe Suite, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Suite, City View, King Bed

Highlights

Air conditioning
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
Bidet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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The price is HK$1,068
HK$1,245 total
includes taxes & fees
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About the area

Map
369 Guangji South Road, Suzhou, Jiangsu, 215000

What's nearby

  • Hanshan Temple - 3 min drive - 3.4 km
  • Shantang Street - 4 min drive - 3.3 km
  • Pingjiang Road - 6 min drive - 6.3 km
  • Humble Administrator's Garden - 7 min drive - 6.5 km
  • Suzhou Museum - 7 min drive - 6.5 km

Getting around

  • Wuxi (WUX-Shuofang) - 42 min drive
  • Suzhou Railway Station - 18 min drive
  • Suzhou New District Railway Tram Stop - 20 min drive
  • Yixing High-Speed Railway Station - 30 min drive
  • Sanxiang Square Station - 12 min walk
  • Tongjingbei Lu Station - 14 min walk
  • Xihuan Lu Station - 19 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪agogoKTV - ‬3 min walk
  • ‪得胜门 - ‬3 min walk
  • ‪Neighbourhood Holiday Hotel Suzhou - ‬3 min walk
  • ‪轻松驿站咖啡屋 - ‬3 min walk
  • ‪艾大米 - ‬3 min walk

About this property

The Ritz-Carlton, Suzhou

Enjoy your visit to Suzhou with a stay at The Ritz-Carlton, Suzhou. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this luxurious hotel include an indoor pool, a 24-hour fitness centre and a garden. The property is only a short walk to public transportation: Sanxiang Square Station is 12 minutes and Tongjingbei Lu Station is 14 minutes.

Languages

Chinese (Mandarin)

At a glance

DONE

Hotel size

    • 190 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g. directions)
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Train station shuttle on request (available at scheduled times)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 24-hour room service

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2025
  • Garden
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Locally owned and organised tours and activities

Accessibility

  • Lift
  • Lift door width (centimetres): 2
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible bath
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

Food and drink

  • Meal delivery service

More

  • Housekeeping (on request)
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ren Spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 per person

Children & extra beds

  • Rollaway beds are available for CNY 406 per night

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

Is there a pool at The Ritz-Carlton, Suzhou?

Yes, there's an indoor pool.

Are pets allowed at The Ritz-Carlton, Suzhou?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Ritz-Carlton, Suzhou?

Yes, there's free self parking.

What are the check-in and check-out times at The Ritz-Carlton, Suzhou?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at The Ritz-Carlton, Suzhou and nearby?

The Ritz-Carlton, Suzhou has a spa and an indoor pool, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near The Ritz-Carlton, Suzhou?

Yes, there are 3 on-site restaurants.

What's the area around The Ritz-Carlton, Suzhou like?

The Ritz-Carlton, Suzhou is in Gusu District, a short 15-minute walk from Suzhou Canal Park.

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The Ritz-Carlton, Suzhou Reviews

Reviews

7.2

Good

7.6/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

it’s not five star hotel
giorgi, 10-night trip

2/10 Terrible

Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Bernard, 2-night trip

10/10 Excellent

Si, 1-night trip

8/10 Good

Seit Yen, 5-night trip