4/10 Fair
11 July 2024
After staying in a suite last time, i thought the deluxe would be a good and cheaper option. The difference between the two is immense. The deluxe room is hardly deluxe, with NO TV or Tea/Coffee making facilities as described upon their website & Expedia. The private bathroom is hardly that...a shower cubicle (my rain shower squirted water all over the floor causing a huge mess), and a separate cubicle for the toilet. The vanity sink etc is actually in the room....so NO private bathroom. The front door (and balcony doors) are very difficult to shut...leading to security issues.
Confronted staff about the deception who couldn't help as their "manager" was away. Promises that he would contact me did not prevail.
Such a shame and a huge disappointment. The only 1 positive thing is that balcony was good.
The place is ALL ABOUT THE MONEY!
Jason
Jason, 3-night trip
Verified Expedia guest review