As a mixed-race couple looking forward to a relaxing two-night stay, we knew as soon as we arrived that something felt off. While the place looks nice and is clean, we were made to feel unwelcome by certain staff, who treated us very differently compared to the other guests.
- we got virtually no sleep the first night because of families running loudly around the main hallway until 3am, which staff did not manage.
- an attempt to charge us £125 for a meal that cost £25.
- an attempt to charge us for the wine tasting and tour. We confirmed with several other guests staying at the exact same time that this was given to them for free, yet staff singled us out to pay for it.
Based on how we were specifically targeted for extra charges and treated differently from everyone else around us, we felt deeply uncomfortable. I would strongly advise avoiding this place