The hotel should lose its 4 stars. Rooms are all patched up and needed an upgrade a decade ago, they are lacking a lot of items that you have to request and the AC isn't always working. Yes, you might have to request the AC remote control too! Service was not great, any request is perceived rather as a complaint. The food was miserable! The breakfast was a scam: no fruits, no cereals, no cheese, cold coffee and tea, orange juice only, tables are not dressed up, and the servers are busy eating and chatting to attend to the guests. When they do, they put your food in your plate with their bare hands.