Never staying there again. Room was in basement accessed via a very worn outside staircase with rotten hand rail.
No where to store clothes, no coat hangers for hanging rail. Broken toilet seat. Blood coloured marks on wall. Walls generally very marked, needs redecorating. Shower riser broken and shower door has a very small opening so if on large side you would never get in it. Everytime the rooms above us used water we could hear the noise of it and the dripping of leaking pipwork. People smoking in shared court yard which had ours and other room windows on, so if that smoke had come into our room we could of been changed £200 for the smell of smoke. They threaten you a £20 per hr charge for late checkout, tjis charge could also apply if you leave rubbish in room or leave it dirty.
There is also a hidden charge of £4.97 per person at check-in, which is non refundable.
Check-in online and you have to verify yourself and anyone staying with you using photo ID.
Avoid at all costs
Wendy
Wendy (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 7 日
Good luck 😂
Pain in the arse to actually get into the hotel. With different door codes. No staff on site.
Piles and piles of dirty laundry bagged up outside our actual room down a narrow corridor which was hard to get ourselves and luggage in room.
Absolutely filthy nothing like the photos on line.
Pubes and stains over bedding, dried blood in bath, bugs and insects everywhere. Stains on carpets that wasn't even hoovered before we arrived. Full dirty bins that we had to empty ourselves.
We even went to Tesco's to buy cleaning products as it was just too gross.
No storage at all
Everything didn't match not even the same length curtains. Everything was wonky, curtain poles. Wonky blinds. Even our small double bed was uneven and wonky, our heads down a slope while it felt like our legs were in the air.
My eldest daughter suffers from OCD so thinking I've booked a very stylish clean boutique style room from the photos on line. I couldn't have been more wrong. We had to leave early and cut our stay short. As the lack of cleanliness sent her in a mental spiral.
Very noisy at night times.
Fire alarm was going off for ages and no stuff on site to check or sort that out.
No flooring in the bathroom just splattered paint everywhere.
Used chewing gum just spat out of the window seals.
Very small cramped rooms for how much we paid for a family room.
Very disappointed 😞
Gemma
Gemma (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 4 日
rude and poor customer service
Told me the hotel was full and an issue with my room could put me up at a hotel 2 miles away had already paid parking etc an the staff were very rude and slow to help took me an hour in speaking with them on messanger I asked them to phone me to spewed up the process but they told me that not and option only option is to cancel so rude
John
John (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 3 日
Below basic at above average cost, apart from the comfortable bed I can think of nothing to recommend this place.
More like poor grade airb&b.
I travel and walk a lot staying in French hires, shelters and Spanish religious, all much better than X in every respect
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 29 日
Good place to stay
Was in Brighton to see Eric Prydz concert. Needed somewhere straight forward to stay. This hotel is good - Clean, modern and friendly staff. I think the other negative reviews are quite harsh
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 29 日
Not even a 1 star
Basement room more like a prison cell
Paul
Paul (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 28 日
NIGHTMARE
my experience of booking this accommodation was a nightmare from start to eventual refusal to stay. when i got checked in and shown to my room, which was a supposed upgrade from single ensuite to a double ensuite. the ensuite was not actually in the room, you had to use the bathroom outside the room. [ensuite surely means that the bathroom/shower is inside your room]. needless to say that this was not acceptable! the room i was shown was in the basement, down some external stairs which were quite steep and not very friendly. upon getting back to the reception area, they were unable to provide any other suitable accommodation within the property. they advised that a full refund would be forthcoming, so we will wait and see.
Mr Robert C
Mr Robert C (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Camila
Camila (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 23 日
Ann-Helen
Ann-Helen (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 20 日
Hotel X is a scam hotel
This is a SCAM hotel. DO NOT BOOK HERE I booked and paid beginning of May. 3 days before reservation in July they wanted more money in fees! 2 hours before we were due to check in they cancelled the reservation. There is no front desk. Everything is communicated only by wattsapp messages. You can’t phone. Hotels.com don’t help either when you reach out to them - which I did about the extra fees. They have all my money. Hotel X replies are all copy and pasted, so they do this constantly.
Abigail
Abigail (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 20 日
Sai Prasad Chowdary
Sai Prasad Chowdary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
We loved our stay. We were welcomed wonderfully. The people were kind and warm, helpful, and attentive. Great location. The room we stayed in was beautiful and spacious with a privileged view.
Camila
Camila (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 12 日
Nancy
Nancy (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 11 日
Brighton weekend 5/6 july
There was no toilet bathroom. Shower was good. Beds were comfortable. There was a TV and coffee maker. Access to room
Was complicated but there was someone on hand to help. It was better than I expected as some of the reviews were terrible.
Sean
Sean (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 8 日
Gammelt slidt hotel - mgl rengøring af gulve ,møbler og bag møbler.
Totalt ubrugeligt vindue - en bunke af løst puds/cement pga udfaldent mursten ligger udenfor på vindueskarm.
Varmt vandhane helt løs.
Kræver istandsættelse omgående.
joan
joan (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 4 日
Nothing like the advertised pictures, small clean ( ish ) box room. No on site staff apart from a few hours in the afternoon.
L
L (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 27 日
I have read other reviews about this hotel after I had booked it, and those reviews were disgusting. Whatever people expect for the price of this hotel are beyond my reasoning. It was clean, fresh and every amenity in the room for a pleasent stay, which I most definitely had.
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 19 日
garry
garry (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 19 日
Only good thing was the man on the desk checking us in, otherwise I can’t say I’ll stay here again. There must be nice rooms downstairs but upstairs felt like nobody cares about them as they’re cheaper rooms, don’t think anyone’s given the room a proper clean in a while as there was fresh bedding
Pascale
Pascale (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 17 日
mouldy bathroom could'nt use it had to use friends room!
how can check in take 40 minutes ! shame about this place is its a dump but in the perfect spot. i would'nt reccomend this hotel to a dead rodent, they have even left this place
Colin
Colin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Mark
Mark (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 16 日
We love this hotel so much.
Jeda
Jeda (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 15 日
The check in process took all week to navigate. Lots of forms and only a whatspp group. The website on line booking form did not work. The hotel is tired, frightening and very very dirty.
Never stay there again
Dionne
Dionne (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 11 日
I was on a short trip with my partner we had not been on vacation for over two years I thought this place was nice as the pictures on the website look amazing and showed rooms with a balcony under the superior double room tab . Leading up to my arrival I was bombarded with Wassap messages saying I needed to pay an extra fee for what I’m still unaware for what ..on my arrival I asked about the room with balcony and was told they don’t have rooms with balcony’s when I challenged that I asked for that the staff laughed at me . As well the room was terrible . The first night I tried to shower and the water literally dribbled out the shower head so could not shower even though I had been travelling from another country since 4am . As well I had requested a room with a bath tub and I got a room with a tub but no plug to actually plug the drain . The staff while cleaning the same afternoon were so noisy in the corridors basically from 3pm to 6pm it was loud and annoying when I approached theme staff aswell they said it is not noisy am and I said no the hotel is not noisy you the staff are they also looked at me in amazement . Please avoid I promise you I want my money back it was so terrible honestly please avoid at all costs .