Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support.
Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
Graham
Graham (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
Bonne hôtel bien placé, il est juste en travaux mais pas visible.
laurent
laurent (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月9日
Disappointing stay
In town for work
No hot water 3 out of 4 mornings
Hotel very tired compared to last stay a few years back
G P
G P (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Damian
Damian (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Zentral gelegen - Shopping + Restaurants
Zentral gelegenes Hotel, gute Einkaufsmöglichkeiten. Nahe gelegene Restaurants und in Hafennähe. Apartment war gut ausgestattet, mit Balkon (leider verdreckt). Im Badezimmer war die Wanne stark verschrammt. Pool war wegen Reinigungsarbeiten zu den genannten Öffnungszeiten (spätnachmittags) nicht nutzbar.
Personal am Empfang war superfreundlich und hilfsbereit.
Gerhard
Gerhard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月14日
Good location and close proximity to everything
Jason
Jason (1 晚家庭旅程)
Wotif 真實旅客評價
2/10 欠佳
2024年11月14日
Staff are lovely, Unfortunately the rest of the hotel is very very run down and dirty. The photos are nothing like the reality. My room reeked of disinfectant the whole time I was there. The heat pump had to be turned off because it was making a terrible scraping noise. The bathroom vent thats always on and cant be turned off was also making a loud noise I could hear through the wall. The "king" bed was two singles pushed together with different heights. The wall next to the bed was filthy and had feet marks on it and other damage with half hearted patch repairs. The carpet was gross and is very old and worn out with Marks everywhere. When I walked past the pool area there was bird poo everywhere and Pigeons bathing in the pool. Everything needs a lick of paint and new carpet its severely run down. In the foyer down stairs there were buckets catching ceiling leaks. Worst experience Ive ever had and Il never return. Gross, Do better for what you are charging a night. Girls on the counter were lovely cant fault them.
Lucien
Lucien (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月13日
Dora
Dora (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
One night business trip
Pita
Pita (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Property is dated and urgent need of an upgrade. The room we stayed in was big and served its purpose for the 1 night we stayed in Gisborne. The front desk staff and cleaning crew were the stars of the hotel. Friendly and welcoming.
Natano
Natano (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月3日
Curtains hanging off, dirty towel in wardrobe, not enough plates & cups for the number of guests, entry hall lights not working.
Stephen
Stephen (3 晚家庭旅程)
Wotif 真實旅客評價
10/10 完美
2024年10月30日
Melvyn
Melvyn (1 晚行程)
Wotif 真實旅客評價
10/10 完美
2024年10月25日
The Emerald Hotel - Lisa and Staff
This is the second time I have stayed at the Emerald Hotel in Gisborne. I don’t think I would stay anywhere else. The quality of the rooms are exceptional. They are decent sized rooms and excellent value for money. Compared to other hotels around the country, they are shoebox sized compared to the rooms at the Emerald. Lisa and her team are incredibly friendly and their service is exceptional. Lisa went above and beyond in advising us on the best places to go in Gisborne for food and grocery shopping. She is a wonderful hotel manager and I am grateful for the service that she provided. Overall I thoroughly recommend the Emerald Hotel as a place to stay in Gisborne.
J
J (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Great location, but a bit tired and could do with a face lift. The guest parking could be a bit better signed.
Paul
Paul (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月24日
It was centrally located. Very convenient . Swimming pool wasn't heated.
Yuka
Yuka (2 晚家庭旅程)
Wotif 真實旅客評價
4/10 一般
2024年10月21日
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Sage
Sage (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月19日
Last visited this hotel 17 years ago. Stayed now for a couple of nights on a conference.
Still well run with friendly staff.
The decor is showing signs of wear and tear and a general redecoration is needed, together with fixing some chips and dents to the walls.
The room was big with a lounge area and an accessible bathroom [not needed for me but good to see for those who need it].
Would is use this hotel again - possibly but I might look for something better
James
James (2 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月18日
Noisy
graham
graham (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月18日
Tiago
Tiago (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Great
Mohammed
Mohammed (5 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月9日
This would be the worst hotel I’ve stayed in for years. Could not pay me to stay here again.
Nick
Nick (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
My flight into Gizzy was delayed but the lovely (and hilarious) Lisa on the front desk kindly stayed up so I could check in. I was shattered by the time I got to the emrald and being given a room with a river view was a really pleasant surprise after a long, long day. Sure, the Emerald gives off pretty strong Shining vibes - to the point I felt like I might see twin sisters or a naked crone wandering the hallways - but that is part of its charm! Would definitely stay again.
Victor
Victor (1 晚商務旅程)
Wotif 真實旅客評價
10/10 完美
2024年9月16日
Staff were amazing, thank you for all your efforts and making our stay memorable will definitely be back