We only stayed one night, we were in town for a wedding. The hotel staff I interacted with were courteous, helpful and friendly. My criteria for a hotel is that it be clean comfortable and affordable--I'm not looking for fancy or extras. This hotel checked all my boxes, and was right off the thruway, so also exceptionally convenient. My only complaint is that, while the room had a nicely lit mirror in the bathroom and a pretty octagon shaped mirror over the desk, there was NO full length mirror. As a woman getting dressed for a wedding, that's a pretty big deal. IME, hotels either have a well lit bathroom mirror or a poorly lit full length mirror, but rarely both. Get it together, hotel industry! Women want BOTH! Otherwise, though, highly recommend.