Signia by Hilton Orlando - An Official Walt Disney World® Hotel

4.0 star property
Family-friendly hotel with golf course, near Disney Springs™

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Signia by Hilton Orlando - An Official Walt Disney World® Hotel

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Ballroom
Exterior
Daily to-go breakfast for a fee
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Connecting rooms available
  • Electric vehicle charging point
Main amenities
  • Housekeeping (on request)
  • Golf course
  • 12 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 2 hot tubs
  • Lazy river
  • Breakfast available
  • WiFi in the lobby
  • Free theme park shuttle
  • 24-hour fitness centre
  • Sauna
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The price is HK$1,598
HK$2,235 total
includes taxes & fees
3 Jan - 4 January 2025

Room options

Available filters for rooms
Showing 30 of 30 rooms

Room, 1 King Bed, Allergy Friendly

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Disney Fireworks View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Pool View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 116 sq m
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed (& Rollaway Bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Allergy Friendly

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 116 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed (Disney View)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 193 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (High Floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 78 sq m
  • Sleeps 5
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 78 sq m
  • Sleeps 5
  • 1 King Bed

Junior Suite, 1 King Bed, View (Disney View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 78 sq m
  • Park view
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed (Peloton Wellness Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 78 sq m
  • Sleeps 5
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 193 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 267 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Disney View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 267 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Disney View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Disney View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
14100 Bonnet Creek Resort Lane, Orlando, FL, 32821

What's nearby

  • Disney Springs™ - 7 min drive
  • Disney's Typhoon Lagoon Water Park - 8 min drive
  • Disney's Hollywood Studios® - 11 min drive
  • Epcot® - 13 min drive
  • Disney's Animal Kingdom® Theme Park - 20 min drive

Getting around

  • Orlando International Airport (MCO) - 28 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 29 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 53 min drive
  • Kissimmee Station - 25 min drive
  • Orlando Station - 26 min drive
  • Brightline Orlando Station - 26 min drive
  • Area shuttle
  • Free theme park shuttle

Restaurants

  • ‪Germany Pavilion - ‬7 min drive
  • ‪Everything POP Shopping & Dining - ‬8 min drive
  • ‪Centertown Market - ‬8 min drive
  • ‪Regal Eagle Smokehouse - ‬7 min drive
  • ‪Landscape of Flavors - ‬8 min drive

About this property

Signia by Hilton Orlando - An Official Walt Disney World® Hotel

Featuring a golf course, Signia by Hilton Orlando - An Official Walt Disney World® Hotel puts you within a 10-minute drive of Walt Disney World® Resort and Disney Springs™. Guests can visit the spa to be pampered with deep-tissue massages, facials or body treatments, and ZETA ASIA, one of 12 restaurants, serves Asian cuisine and is open for dinner. Other highlights include 3 outdoor pools, a lazy river and a 24-hour fitness centre. The pool and helpful staff get great marks from fellow travellers.

Languages

Dutch, English, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 1009 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests will receive smart lock details
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (2 total, up to 18 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • WiFi in public areas*
    • WiFi in rooms*
LOCAL_PARKING

Parking

    • On-site self-parking (USD 38 per day; includes in/out privileges)
    • On-site valet parking (USD 54 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Off-site

    • Free theme park shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • To-go breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 12 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Lazy river
  • Free theme park shuttle

What to do

  • Golf lessons
  • Golfing
  • Shopping
  • Kayaking nearby
  • Surfing/body boarding nearby

Working away

  • Business centre
  • 70 meeting rooms
  • Computer station
  • Conference centre (240000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Lazy river
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 104
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 84
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Closed-captioned TV
  • Magnifying mirror
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • MP3 docking station
  • 55-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Free local calls

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

ZETA ASIA – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
La Luce – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
MUSE – This coffee shop serves breakfast, lunch and dinner. Open daily.
Bull & Bear – Overlooking the golf course and pool, this restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Beech – Overlooking the pool, this restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 56.25 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • In-room bottled water

Optional extras

  • WiFi is available in guest rooms for USD 0.00 per night (rates may vary)
  • WiFi is available in public areas for USD 0.00 per night (rates may vary)
  • To-go breakfast is offered for an extra charge of approximately USD 18 to 25 for adults and USD 10 to 15 for children

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125 per accommodation, per stay

Parking

  • Self-parking costs USD 38 per day with in/out privileges
  • Valet parking costs USD 54 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Hilton Orlando Bonnet Creek Resort
Hilton Bonnet Creek Resort
Hilton Orlando Bonnet Creek
Hilton Bonnet Creek
Hilton Orlando Bonnet Creek Hotel Orlando
Hilton Orlando Bonnet Creek Resort
Signia by Hilton Orlando Bonnet Creek
Signia by Hilton Orlando An Official Walt Disney World® Hotel

Frequently asked questions

Does Signia by Hilton Orlando - An Official Walt Disney World® Hotel offer free cancellation for a full refund?
Yes, Signia by Hilton Orlando - An Official Walt Disney World® Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Signia by Hilton Orlando - An Official Walt Disney World® Hotel ?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Signia by Hilton Orlando - An Official Walt Disney World® Hotel ?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 125 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Signia by Hilton Orlando - An Official Walt Disney World® Hotel ?
Yes. Self-parking costs USD 38 per day. Valet parking costs USD 54 per day. Electric car charging is available.
What are the check-in and check-out times at Signia by Hilton Orlando - An Official Walt Disney World® Hotel ?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at Signia by Hilton Orlando - An Official Walt Disney World® Hotel and nearby?
Tee off at the on-site golf course. Additional recreation nearby includes basketball. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Signia by Hilton Orlando - An Official Walt Disney World® Hotel also has 2 poolside bars, 3 bars and a 24-hour fitness centre, as well as a sauna, an arcade and a garden.
Are there restaurants at or near Signia by Hilton Orlando - An Official Walt Disney World® Hotel ?
Yes, there are 12 on-site restaurants, featuring al fresco dining, Asian cuisine and golf course views.
What's the area around Signia by Hilton Orlando - An Official Walt Disney World® Hotel like?
Signia by Hilton Orlando - An Official Walt Disney World® Hotel is located a short 2-minute walk from Waldorf Astoria Golf Club.

Signia by Hilton Orlando - An Official Walt Disney World® Hotel Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Not a Disney hotel, but an elegant hotel
This hotel will make you feel spoiled from the moment you check in. Access to heated salt water pools and a lazy river plus a spa.
Shawnalee, 1-night business trip
Verified Hotels.com guest review

6/10 Good

joe, 1-night trip
Verified Hotels.com guest review

6/10 Good

Mediocre at best for comfort.
Unfortunately it was a mediocre stay. The photos and the lobby make it seem like a much better place than what it actually is. The room was uncomfortable. The A/C would not cool below 73-74. The beds were supposed to be queens but felt much smaller. It has the feel of a Disney resort but the comfort of a value hotel.
Richard, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Batia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tanya, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Jonas, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible pet friendly policy!
I was very disappointed with my stay at Signia by Hilton, which markets itself as a “pet-friendly hotel.” My experience was far from pet-friendly. We were charged a pet fee without being informed at check-in that it was non-refundable, which felt dishonest. To make matters worse, we were later told that pets cannot be left in the room unaccompanied. This policy makes it nearly impossible to enjoy a vacation and is certainly not what I would expect from a hotel claiming to be pet-friendly. Policies like these should be clearly communicated to guests before booking or at check-in, not discovered after the fact. The lack of transparency and true consideration for guests traveling with pets was incredibly frustrating. I would not recommend this hotel to anyone looking for a genuinely pet-friendly experience.
Jennifer, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angelo, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Carl, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elina, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Stephen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would definitely stay again!!
The lobby was beautiful And smelled good. Everyone was extremely friendly. Check-in was very easy. The room was clean. The beds were comfortable. The pool and lazy river was fun. The food was delicious.
Brenda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Hotel and Resort. Beautiful pool.
We stayed for a night. Hotel was amazing. We loved all the dining and food options that were right on-site. The hotel didn’t seem expensive but prices of food and drink were kinda high but I expected it to be with it being affiliated with Disney or on Disney property. The hotel pool was nice and had a great lazy river and water slides for my daughter that she loved AND you’re allowed to float around the pool with a drink in your hand which I was surprised you could do but I loved it..lol I would highly recommend this hotel.
Stephen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mailyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Glenn, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice!
Very pleasant experience. Friendly desk attendant checked me in promptly. Floors were spotless. Room was inviting and clean.
1-night trip
Verified Hotels.com guest review

8/10 Very good

My stay was during the Florida hurricane. Most everything was fine however only a couple of the restaurants were open and the ones that were open were overly packed. Had to use Uber eats. They were faster than waiting for a table.
Janice E, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great hotel with pure rooms, but check your bill
We have stayed at this hotel a number of times. With a family member with severe allergies, we always use the pure rooms (it is the reason we stay her). During our recent stay, we were evacuated from our home due to the hurricane. The good things: The hotel staff (with exception to two...see below) went above and beyond making it pleasant for everyone under a difficult situation. I have never seen so many dogs (we had ours also) and people, all hanging out together making the best of the situation. The staff worked hard, the hotel was clean and we enjoyed our stay....that is after we got to our room. Having booked a pure room again, and bringing our two dogs, I called and chatted to the staff at the hotel about reserving a room and about their hurricane protocol. It all seemed good. When we arrived to check in, we had the most unpleasant staff member imaginable, who checked us in and when I confirmed our pure room, he told me he couldn't give me a pure room due to our dogs (he said no dogs on the 14th floor). He happily took my money (the pure room cost more than the regular room), and downgraded us. When I mentioned we had stayed a number of times before with our dogs in the same room, he vanished to get the front desk manager. He argued the same, then eventually checked us in to the right room (the pure room). Guess what, I counted at least 10 dogs on the 14th in our hallway! When I checked out, the same guy tried to charge me for someone else's meal. How unpleasant!
Sara, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

6/10 Good

Fees!
A few different things. First, they don’t tell you there is a $125 PER DAY! security deposit on top of a $38 PER DAY SELF PARK FEE! 2nd they dont let you use the luggage carts. You have to let them take your luggage to your room for you and wait on THEM! now this hotel is $300 plus a night it’s sad that I almost paid more insecurity deposits and parking fees and it wasn’t even valet service then I did for my whole stay. with it being a Hilton and for what they charge I definitely expected a way nicer room and hotel experience. I will definitely be going next-door to the Waldorf Astoria next time.
christopher, 2-night family trip
Verified Hotels.com guest review