4/10 Fair
3 December 2024
Problem after problem after problem!
Wow. Miserable experience. We arrived late and exhausted and got a message that there was a leak in our room so we were being moved to a different room. Got into the new room to find the bed unmade and the place reeking of paint and bleach and the window wide open. Were able to move to a third room which did not smell. We went to make up the sofabed and there was no top sheet and the blanket had a crusty patch. Otherwise the beds were comfortable enough. There were only two mismatched towels for the three of us. I called for more linens and they instacarted brand new sheets and towels from Target (but new isn’t the same as clean and they didn’t arrive until late the night before we left). I was excited to have laundry so I threw in a load the night before we left. But the dryer didn’t work so I had to hang everything to dry - but it didn’t have time to dry - so I had to take wet clothes (that got mildewed stinky and unwearable) to my next destination and dry my only pair of pants with a hairdryer. I asked to use another unit’s dryer and they wouldn’t let me. Then I asked if I could leave my car in the lot a few hours past checkout and was told no. So I don’t recommend this establishment. Staying there was a full time job and my family was mad at me for picking it.
Emily
Emily, 2-night family trip
Verified Hotels.com guest review
