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Grand Concerto Hotel

3.0 star property
City centre hotel within easy reach of Hyde Park

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Photo gallery for Grand Concerto Hotel

Front of property
Exterior
Front of property
Front of property
1 bedroom, in-room safe, iron/ironing board, free WiFi
Located near Hyde Park, Castleton Hotel offers a warm welcome with free in-room WiFi. Connect to the city with an area shuttle and tour assistance, then unwind knowing your belongings are safe in luggage storage or at the front-desk safe.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Non-smoking
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Breakfast available
  • Self parking
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Cable/satellite TV service
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Self-parking (surcharge)
  • Free toiletries
The current price is HK$1,066
HK$1,279 total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Twin Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 10 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Quadruple Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 17 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room (No Window)

1 bedroom, in-room safe, iron/ironing board, free WiFi

Double Room (No Window)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2016
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Sofa Bed

1 bedroom, in-room safe, iron/ironing board, free WiFi

Family Room with Sofa Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Mitre House Hotel

  • Free breakfast
  • Free parking
  • Free WiFi
  • Connecting rooms available
8.2 out of 10, Very good, 2,177 reviews
The price is HK$1,050
HK$1,260 total
includes taxes & fees
20 Aug - 21 Aug
Mitre House Hotel
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About the area

Map
164-166 Sussex Gardens, London, England, W2 1UD

What's nearby

  • Hyde Park - 5 min walk - 0.4 km
  • Marble Arch - 13 min walk - 1.2 km
  • Oxford Street - 4 min drive - 2.0 km
  • Kensington High Street - 5 min drive - 2.4 km
  • Buckingham Palace - 6 min drive - 3.1 km

Getting around

  • London (LCY-London City) - 25 min drive
  • London (LTN-Luton) - 40 min drive
  • Heathrow Airport (LHR) - 42 min drive
  • Farnborough (FAB) - 52 min drive
  • Gatwick Airport (LGW) - 86 min drive
  • London Paddington Station - 3 min walk
  • London (QQP-Paddington Train Station) - 4 min walk
  • Marylebone Station - 15 min walk
  • Paddington Underground Station - 2 min walk
  • Lancaster Gate Underground Station - 6 min walk
  • Edgware Road (Circle Line) Underground Station - 9 min walk
  • Area shuttle

Restaurants

  • ‪Angus Steakhouse Paddington - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪Frankie & Benny's - ‬2 min walk

About this property

Grand Concerto Hotel

When you stay at Grand Concerto Hotel, you'll be in a great location, within a short 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Oxford Street are a short five-minute drive away. Fellow travellers say good things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Paddington Underground Station is 2 minutes and Lancaster Gate Underground Station is 6 minutes.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Hindi, Italian, Lithuanian, Polish, Portuguese, Romanian, Urdu

At a glance

DONE

Hotel size

    • 46 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • All guests must show a valid passport or ID copy.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured on-site self-parking (GBP 30 per day)
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk

Accessibility

  • Lift
  • Lift door width (centimetres): 65
  • Wheelchair-accessible concierge desk
  • Deep-pile carpet in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • A damage deposit of GBP 50 will be collected before check-in

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15 for adults and GBP 15 for children

Parking

  • Secured self-parking costs GBP 30 per day

Policies

Noise-free guestrooms cannot be guaranteed.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Parcel deliveries will not be accepted and will be returned to sender.

Also known as

Castleton Hotel London
Castleton Hotel
Castleton London
Castleton Hotel London, England
Castleton Hotel
Grand Concerto Hotel Hotel
Grand Concerto Hotel London
Grand Concerto Hotel Hotel London

Frequently asked questions

Does Grand Concerto Hotel offer free cancellation for a full refund?

Yes, Grand Concerto Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Concerto Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Concerto Hotel?

Yes. Self-parking costs GBP 30 per day. Parking spaces may be limited.

What are the check-in and check-out times at Grand Concerto Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.

What's the area around Grand Concerto Hotel like?

Grand Concerto Hotel is in London City Centre, a short 2-minute walk from Paddington Underground Station and 5 minutes' walk from Hyde Park. Travellers say that this hotel is in a good location.

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Grand Concerto Hotel Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Bathroom
Bed
Location
Shower
Restaurant
Air conditioning
Elevator
Clean room

What guests liked

  • The air conditioning was effective and kept the room comfortable and quiet. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Was a good , convenient hotel
Gabriel, 1-night trip

8/10 Good

This place has charm and elegance. But they are understaffed at the front desk and glib to customers.
Richard, 1-night trip

10/10 Excellent

It was the perfect sized room and had really cold AC. The breakfast was good. The room was very clean and comfortable.
Alyssa, 1-night trip

6/10 Okay

The breakfast area was a tad claustrophobic and the food a little mediocre. But the new hotel conversion has made the most of the building and it’s safe and very convenient. The staff are excellent - polite and efficient.
Paul, 1-night trip

10/10 Excellent

The atmosphere
L Gail, 1-night trip

8/10 Good

Location, Location, Location! 900feet from Paddington Station. Love the AC! Keeps the room comfortable and quiet. Nicely updated rooms. Rooms are smaller. This makes getting around a bit tight. The staff is genuinely interested and attentive to your questions and needs.
Steve, 2-night trip

6/10 Okay

The property was convenient (being close to Paddington station), reasonably priced (for London) and newly renovated. One shortcoming was that there was a strip of bright white LED lights above the bed in the room that couldn't be turned off at night. When I called the person at reception they said this was a security feature in all rooms and couldn't be turned off. They were so bright it made it almost impossible to sleep.
Robin, 1-night trip

4/10 Poor

It’s an awful experience to stay. The isolation fan in the toilet didn’t work. We asked the staff to fix but they said nothing could be done at the weekend. On Monday, still no one came to fix it. The walls were so thin that we could hear water running in the pipes and the sewage, even the air conditioner was making some sound of water dripping. There’re always flies in the room even you drove them out. They kept coming in. There must be a ‘fly door’ somewhere. One night at 5 am, the smoke detector siren went off for a minute. We asked for a change of the room but the staff said the type of room wasn’t available and they couldn’t upgrade our room. That meant we could just accept downgraded services without even an apology.
The lamp in the bathroom when we entered
A fly rested on the wall
Can you spot the two flies?
Nga Lai, 3-night trip

6/10 Okay

The Grand Concerto Hotel (formerly Castleton Hotel per my credit card) has improved from what looked like a nightmare online. Great location near Paddington Station - perfect for travel and good value for the price. It looks really nice inside too - but the rooms are small so keep that in mind. The customer service, however, was seriously lacking. When I needed laundry info, staff said they don't offer it and claimed not to know any nearby places (Central Wash and Lilas are walking distance per Google). Worse was at 3 AM departure when my phone internet wasn't working (there was no trains running at this time, no taxis outside either) - not their fault, but I asked for a taxi number. They refused to help, saying "they don't do this." A staff member was watching videos on a laptop but wouldn't look up a taxi company. Most hotels would at least give you a phone number or call one for you. Had to walk to Paddington at 3 AM where security actually helped me. Nearly missed my flight. And again it is not their problem, but as a traveler this was something I never experienced at any accommodation. Staff handled basic requests like toilet paper fine but showed zero problem-solving skills for actual travel needs. The buffet was okay too, but there is also a good place called Mimo's across the street. Bottom line: Excellent location and price, but don't expect help beyond the absolute basics. Have backup plans ready and if you encounter a problem, try and solve it on your own.
Christine, 3-night trip

4/10 Poor

Hotel bien situé pour visiter, chambre propre. Cependant, de nombreux points négatifs : - nous avons eu une chambre en sous-sol, toute petite et sans fenêtre et après multiples vérifications, cela n’était mentionnée nul part lors de notre réservation. L’impression d’étouffer parfois malgré le purificateur d’air, très bruyant mais ducoup impossible à laisser la nuit. - notre chambre était très bruyante : sous-sol = bruit et vibrations du métro, personnel parfois peu discret (chambre située à côté d’une réserve pour le personnel), mauvaise insonorisation des murs… - Petit déjeuner assez restreint en terme de choix. On ne s’est pas sentis bien dans cette chambre. Nous ne considérons donc pas qu’elle valait le prix important que nous avons payé pour 4 nuits.
Manon, 4-night trip

6/10 Okay

Anthony, 4-night trip

4/10 Poor

Keine Zimmer im Keller gebucht und trotzdem bekommen! Extrem laut, man hört alles!
Lorena, 3-night trip

10/10 Excellent

Super Lage, sehr freundliches Personal und sehr sauber. Zimmer zwar klein, aber völlig ausreichend.
Marlen, 4-night trip

10/10 Excellent

Eva, 1-night trip

10/10 Excellent

Gurpreet, 2-night trip

10/10 Excellent

Super hôtel, petit petit déjeuner super sympa et personnel hyper agréable !!!! Super propre
ERIC, 3-night trip