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Hotel de l'Ecluse

3.0 star property
City centre Neuchatel hotel with bar/lounge

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel de l'Ecluse

Interior
Exterior
Premium bedding, minibar, in-room safe, individually decorated
Shower, free toiletries, hair dryer, towels
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Laundry facilities
    Laundry facilities
  • Pet-friendly
    Pet-friendly
  • Non-smoking
    Non-smoking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Terrace
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
Feel at home
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Minibar
The price is HK$1,258
HK$1,379 total
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Double Room Single Use, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Classic Double Room Single Use, 1 Queen Bed

Highlights

Individually decorated
Heating
Kitchen
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Premium bedding, minibar, in-room safe, individually decorated

Double Room

Highlights

Individually decorated
Heating
Kitchen
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed

Quadruple Room

Highlights

Individually decorated
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 6
  • 1 King Bed and 1 King Sofa Bed

Similar properties

Reception

Hotel Touring au Lac

Pet-friendly
Free WiFi
Laundry facilities
Non-smoking
8.0 out of 10, Very good, (353)
The price is HK$978
HK$1,089 total
includes taxes & fees
29 Nov - 30 Nov
Hotel Touring au Lac
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About the area

Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000

What's nearby

  • Chateau de Neuchâtel - 6 min walk - 0.5 km
  • Place Pury - 6 min walk - 0.6 km
  • Lac de Neuchatel - 10 min walk - 0.9 km
  • Casino Neuchatel - 13 min walk - 1.1 km
  • Neuchatel Botanical Garden - 14 min walk - 1.2 km

Getting around

  • Bern (BRN-Belp) - 63 min drive
  • Geneva International Airport (GVA) - 74 min drive
  • Colombier Station - 8 min drive
  • Neuchâtel Station - 13 min walk
  • Neuchatel (QNC-Neuchatel Train Station) - 13 min walk

Restaurants

  • ‪La Turquoise Snack Bar - ‬4 min walk
  • ‪Chauffage Compris - ‬2 min walk
  • ‪Brasserie du Cardinal - ‬3 min walk
  • ‪Confiserie-chocolaterie Walder - ‬4 min walk
  • ‪Crêperie du Château Sàrl - ‬4 min walk

About this property

Hotel de l'Ecluse

Located near a train station, Hotel de l'Ecluse is a great choice for a stay in Neuchatel. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat.

Languages

Arabic, English, French, German, Italian

At a glance

Hotel size

  • 22 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 10:30 PM
  • Late check-in subject to availability
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 11 PM
  • Front desk staffed during limited hours
  • If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

What to do

  • Golfing nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Well-lit path to entrance
  • 9 steps to reach property

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 15 per person
  • Kitchen/kitchenette use costs CHF 5 per day

Children & extra beds

  • Cots/infant beds are available for CHF 40.0 per day
  • Rollaway beds are available for CHF 40.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Policies

This property accepts major credit cards, debit cards and cash.

Also known as

Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Frequently asked questions

Does Hotel de l'Ecluse offer free cancellation for a full refund?
Yes, Hotel de l'Ecluse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel de l'Ecluse?
Yes, dogs are welcome. There's a charge of CHF 20 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel de l'Ecluse?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hotel de l'Ecluse?
Check-in start time: 3:00 PM; check-in end time: 10:30 PM. Check-out time is 11:00 AM.
Is there an on-site casino at Hotel de l'Ecluse?
No, this hotel doesn't have a casino, but Casino Neuchatel (13-min walk) is nearby.
What's the area around Hotel de l'Ecluse like?
Hotel de l'Ecluse is in the heart of Neuchatel, a short 6-minute walk from Chateau de Neuchâtel and 6 minutes' walk from Place Pury.

Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

isabelle, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
E. Michael, 6-night business trip
Verified Orbitz guest review

6/10 Good

I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Neuchatel
I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Wendy, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Blank!
Hotel double booked us so we had to go somewhere else. Not impressed!
Janetta, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, very comfortable,
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Clean and well run
Friendly, clean, efficiently run
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

pleasant in the city centre
good one night stay for professional purpose
Verified Hotels.com guest review

2/10 Poor

Never again
Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.
Verified Expedia guest review

10/10 Exceptional

GREAT LOCATION
Verified Hotels.com guest review

8/10 Very good

OK
Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.
Verified Hotels.com guest review

8/10 Very good

Very nice stay
Rooms we well equipped and up to date. Service was excellent.
Verified Hotels.com guest review

8/10 Very good

Fulfilled our needs
Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.
Verified Orbitz guest review

8/10 Very good

Comfortable stay
Good location, nice quaint room, very clean.
Verified Hotels.com guest review

6/10 Good

Good Location OK Hotel
It had a good location average hotel
Verified Hotels.com guest review

8/10 Very good

We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

6/10 Good

Satisfactory stay
Nothing outstanding
Verified Hotels.com guest review

8/10 Very good

Clean, Simple, and Inexpensive
Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation. The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it. The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away. Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Moreno, 1-night trip
Verified Hotels.com guest review