It seems that the hotel is family owned / run. To start with the room is extremely small to the point where you can not bring a regular size suitcase. There is no place to put and open it without turning yourself into an athlete able to jump, lift or close every time you want to move inside the room. Not a clean room either but, no hotel in Italy was clean - to their defense. The bathroom is not suited for adults. So small that each time you move / turn, you change the water settings. You either turn it off, extremely hot or extremely cold - there is nothing in between. The worst part of this hotel was the staff. The husband was OK, the daughter was great but the mom has no place in customer service. We spent 3 nights here and tried to be nice. We did not request service at all except for the last night when we asked for a new set of towels. The mom was handling the front desk and refused to give us a new set - even pretended not to understand what we were asking for. When the daughter tried to translate, she started to yell at the daughter not to give us the towels because we will check out the next day anyway - not knowing we understand the language. NOT good customer service and extremely unprofessional, even though we did not ask for anything during entire stay. BTW, they are not Italian either...