Treat yourself to a luxurious getaway at Wellness Hotel Alpenhof in the heart of Zermatt. Enjoy an international cuisine breakfast, unwind with a hot stone massage at the onsite spa or relax by the indoor pool. With free WiFi, coffee and tea in the lobby and helpful staff on hand, you'll feel right at home.
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
Pool
Bar
Ski facilities
Gym
Pet-friendly
Main amenities (12)
Daily housekeeping
Ski-in/ski-out access
Restaurants and bar/lounge
Full-service spa
Indoor pool
Free train station pick-up
Ski storage
Ski passes
Fitness centre
Sauna
Steam room
Hot tub
Feel at home (6)
Children stay free
Private bathroom
Television
Garden
Terrace
Daily housekeeping
The current price is HK$2,887
HK$2,887
HK$3,074 total
includes taxes & fees
31 Aug - 1 Sept
Room options
Available filters for rooms
Showing 8 of 8 rooms
View all photos for Penthouse Deluxe Suite Matterhorn View
Penthouse Deluxe Suite Matterhorn View
Highlights
Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Free cots/infant beds
100 sq m
2 bedrooms
Sleeps 4
4 Twin Beds OR 2 Queen Beds
View all photos for Penthouse Deluxe Suite
Penthouse Deluxe Suite
Highlights
Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Free cots/infant beds
Minibar (some free items)
80 sq m
2 bedrooms
Sleeps 5
4 Twin Beds and 1 Large Twin Sofa Bed OR 2 Queen Beds and 1 Large Twin Sofa Bed
Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
Zermatt Visitor Center - 3 min walk - 0.3 km
Zermatt - Furi - 8 min walk - 0.7 km
Zermatt-Furi Gondola - 16 min walk - 1.4 km
Getting around
Sion (SIR) - 77 min drive
Zermatt Gornergratbahn Station - 5 min walk
Zermatt (QZB-Zermatt Train Station) - 6 min walk
Zermatt Station - 6 min walk
Free train station pickup
Restaurants
Golden India - 5 min walk
Ristorante Pizzeria CasaMia - 7 min walk
Bazaar - 4 min walk
Madre Nostra - 4 min walk
Hornox - 4 min walk
About this property
Wellness Hotel Alpenhof
Placing you only steps from Zermatt-Matterhorn Ski Paradise, Wellness Hotel Alpenhof allows you more time for skiing with ski-in/ski-out access. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and international cuisine is served at Restaurant Alpenhof, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Skiers will appreciate access to ski passes and storage. The helpful staff and overall property condition get good marks from fellow travellers.
Languages
Bosnian, Catalan, English, French, German, Italian, Macedonian, Portuguese, Serbian, Slovenian
At a glance
DONE
Hotel size
61 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
DONE
Special check-in instructions
This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE
Pets
Pets allowed (dogs only)*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No on-site parking
DONE
Transfers
Free train station pickup*
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Free daily reception
Room service (limited hours)
Travelling with children
Children stay for free (see details)
What to do
Ski-in/ski-out access
Ski passes
Free use of nearby fitness centre
Bike rentals nearby
Golfing nearby
Hiking/biking trails nearby
Sledging nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Bike hire
Pool loungers
Ski storage
Facilities
1 building/tower
Built in 1983
Safe-deposit box at front desk
Garden
Terrace
Fireplace in reception
Fitness centre
An indoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path to lift
Ski
Ski-in/ski-out access
Ski passes
Ski storage
Downhill skiing nearby
Skiing lessons nearby
Snowboarding nearby
Ski hire shops
Snowshoeing nearby
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Stocked minibar (select free items)
Bathrobes
Sleep well
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Turndown service
Premium bedding
What to enjoy
Individually furnished
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Dining
Restaurant Alpenhof – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
Renovations and closures
The property will be renovating from 21 September 2025 to 20 November 2025 (completion date subject to change). The following areas are affected:
Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Children & extra beds
Rollaway beds are available for CHF 60.0 per night
Pets
Pets are allowed for an extra charge of CHF 20 per pet, per night
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the fitness facility or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.
Also known as
Hotel Alpenhof Zermatt
Hotel Alpenhof
Alpenhof Zermatt
Alpenhof
Alpenhof Hotel Zermatt
Hotel Alpenhof
Wellness Hotel Alpenhof Hotel
Wellness Hotel Alpenhof Zermatt
Wellness Hotel Alpenhof Hotel Zermatt
Frequently asked questions
Does Wellness Hotel Alpenhof offer free cancellation for a full refund?
Yes, Wellness Hotel Alpenhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Wellness Hotel Alpenhof?
Yes, there's an indoor pool.
Are pets allowed at Wellness Hotel Alpenhof?
Yes, dogs are welcome. There's a charge of CHF 20 per pet, per night. Food and water bowls are available.
Is parking offered on site at Wellness Hotel Alpenhof?
Sorry, there's no on-site parking at Wellness Hotel Alpenhof.
What are the check-in and check-out times at Wellness Hotel Alpenhof?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is 11 AM.
What is there to do at Wellness Hotel Alpenhof and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wellness Hotel Alpenhof also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Wellness Hotel Alpenhof?
Yes, Restaurant Alpenhof offers international cuisine.
What's the area around Wellness Hotel Alpenhof like?
Wellness Hotel Alpenhof is in the heart of Zermatt, a short 5-minute walk from Zermatt Gornergratbahn Station and 8 minutes' walk from Matterhorn Museum.
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Wellness Hotel Alpenhof Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.8/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Popular mentions
Service staff
Room
Breakfast
Lobby
Restaurant
View
Food
Bar
Location
Spacious room
What guests liked
Breakfast was described as huge, excellent, delicious, fresh, and plentiful with a wide selection of options. (12 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Excellent
16 Aug 2025
Amazing Hotel. Great amenities
Daniel
Daniel, 2-night trip
10/10 Excellent
1 Jul 2025
Great location, great spa, great bar and very friendly staff
Denis
Denis, 1-night trip
10/10 Excellent
7 Jul 2025
Very beautiful hotel staff was friendly
Payal
Payal, 2-night trip
10/10 Excellent
1 Aug 2025
Spa & pool were great! Great decor in rooms & on property. Friendly staff. Breakfast was plentiful & had lots of options.
Margo
Margo, 2-night trip
10/10 Excellent
15 May 2025
The hotel was excellent.
Mauricio
Mauricio, 2-night trip
10/10 Excellent
13 Jul 2025
Absolutely beautiful and the service was impeccable
Hannah
Hannah, 2-night trip
10/10 Excellent
26 May 2025
Excellent staff and well maintained property
Binoy
Binoy, 1-night trip
10/10 Excellent
13 Jun 2025
Very nice property and interesting story of family history of hotelers in Zermatt and support of the community.
JOHN C
JOHN C, 1-night trip
10/10 Excellent
28 Jun 2025
Everything was excellent!
William
William, 2-night trip
10/10 Excellent
13 Aug 2025
Haven’t explored much yet but the building is beautiful. The staff at reception was exceptionally welcoming and friendly and helpful. Olya deserves full marks
David
David, 1-night trip
10/10 Excellent
25 Jul 2025
Such a charming hotel and so close to the train station, shops, and restaurants. The staff took great care in setting up our room. We had a view of the Matterhorn and surrounding area. The rooms are very clean, have all what you need, even a tote and backpack to use! Staff is awesome! Will definitely stay here again!
Donna
Donna, 1-night trip
10/10 Excellent
25 May 2025
Great start with friendly staff and lots of amenities!
Madison
Madison, 1-night trip
10/10 Excellent
2 Jul 2025
Nice wellness area, quieter area of town. Not much of a view of the Matterhorn though (which was advertised for the balcony).
Holly
Holly, 2-night trip
10/10 Excellent
10 Jul 2025
It’s Best and nothing more to say
Hari
Hari, 2-night trip
10/10 Excellent
6 Mar 2025
Loved the small details in the room, the spa area and the dining room! I would definitely want to go back and stay in this hotel!
Rebecca
Rebecca, 2-night trip
10/10 Excellent
30 Nov 2024
Holiday in Zermatt
Perfect stay, so relaxing and so friendly helpful staffs.
Verified traveller
3-night trip
10/10 Excellent
1 May 2025
What an incredible stay at the Wellness hotel. The Alpine Chic Room was wonderful, large, and the view of the Matterhorn was spectacular. The service was wonderful and the staff incredibly kind. The breakfast was a 10/10. We loved the central location of the hotel and the spa was amazing and relaxing. Would absolutely recommend this hotel to others.
Jason
Jason, 2-night trip
10/10 Excellent
30 Sept 2024
Really beautiful hotel and great view. Wonderful spa available and dining options.
Madison
Madison, 2-night trip
8/10 Good
6 Jul 2025
The service was excellent! Exceed our expectations. Except we had some technical issue like AC was not working and lights were malfunctioning which was fixed the second day. Beside that everything was good.
Haseeb
Haseeb, 2-night trip
10/10 Excellent
3 Aug 2025
Our balcony faced the duct work of the restaurant exhaust and the back of the train work shop they need to put something up to make it more aesthetically appealing. Eg. planter boxes to hide the duct work and a nice fence or hedges to hide the the unappealing train work shop.
Jeffery
Jeffery, 3-night trip
10/10 Excellent
20 Aug 2024
Nice hotel.
Nice location, eco-friendly, beautiful views and friendly staff.
Jenny
Jenny, 2-night trip
10/10 Excellent
10 Apr 2024
Zermatt is a fantastic place and the hotel is cozy, charming and comfortable.
Ernesto
Ernesto, 4-night trip
10/10 Excellent
29 Aug 2023
Perfect hotel for relaxation and rejuvenation.
PAMELA
PAMELA, 2-night trip
10/10 Excellent
19 Sept 2023
Amazing hotel, very friendly staff, nice spacious rooms