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Wellness Hotel Alpenhof

4.5 star property
Ski-in/ski-out hotel with spa, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Wellness Hotel Alpenhof

Living area
Sauna, hot tub, steam room, body treatments, aromatherapy
Living area
Indoor pool, pool loungers
View from room
Treat yourself to a luxurious getaway at Wellness Hotel Alpenhof in the heart of Zermatt. Enjoy an international cuisine breakfast, unwind with a hot stone massage at the onsite spa or relax by the indoor pool. With free WiFi, coffee and tea in the lobby and helpful staff on hand, you'll feel right at home.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • Ski facilities
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Hot tub

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is HK$2,887
HK$3,074 total
includes taxes & fees
1 Sept - 2 Sept

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Penthouse Deluxe Suite Matterhorn View

View from room

Penthouse Deluxe Suite Matterhorn View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Free cots/infant beds
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds OR 2 Queen Beds

View all photos for Penthouse Deluxe Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Penthouse Deluxe Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Free cots/infant beds
Minibar (some free items)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Large Twin Sofa Bed OR 2 Queen Beds and 1 Large Twin Sofa Bed

View all photos for Design Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Design Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Alpine Chic Room

1 bedroom, premium bedding, free minibar items, in-room safe

Alpine Chic Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Individually furnished
Heating
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Room

1 bedroom, premium bedding, free minibar items, in-room safe

Superior Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Design Double Room

1 bedroom, premium bedding, free minibar items, in-room safe

Design Double Room

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Single No Balcony

1 bedroom, premium bedding, free minibar items, in-room safe

Design Single No Balcony

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
Renovated in 2015
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double No Balcony

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Double No Balcony

10.0 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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9.4 out of 10, Exceptional, 344 reviews
The price is HK$2,673
HK$2,852 total
includes taxes & fees
27 Aug - 28 Aug
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About the area

Map
Matterstrasse 43, Postfach 462, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 8 min walk - 0.7 km
  • Zermatt-Furi Gondola - 16 min walk - 1.4 km

Getting around

  • Sion (SIR) - 77 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pickup

Restaurants

  • ‪Golden India - ‬5 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Bazaar - ‬4 min walk
  • ‪Madre Nostra - ‬4 min walk
  • ‪Hornox - ‬4 min walk

About this property

Wellness Hotel Alpenhof

Placing you only steps from Zermatt-Matterhorn Ski Paradise, Wellness Hotel Alpenhof allows you more time for skiing with ski-in/ski-out access. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and international cuisine is served at Restaurant Alpenhof, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Skiers will appreciate access to ski passes and storage. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

Bosnian, Catalan, English, French, German, Italian, Macedonian, Portuguese, Serbian, Slovenian

At a glance

DONE

Hotel size

    • 61 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:30 AM - 10:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Free train station pickup*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski-in/ski-out access
  • Ski passes
  • Free use of nearby fitness centre
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sledging nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1983
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path to lift

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Stocked minibar (select free items)
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant Alpenhof – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property will be renovating from 21 September 2025 to 20 November 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for CHF 60.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or hot tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Also known as

Hotel Alpenhof Zermatt
Hotel Alpenhof
Alpenhof Zermatt
Alpenhof
Alpenhof Hotel Zermatt
Hotel Alpenhof
Wellness Hotel Alpenhof Hotel
Wellness Hotel Alpenhof Zermatt
Wellness Hotel Alpenhof Hotel Zermatt

Frequently asked questions

Does Wellness Hotel Alpenhof offer free cancellation for a full refund?

Yes, Wellness Hotel Alpenhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Wellness Hotel Alpenhof?

Yes, there's an indoor pool.

Are pets allowed at Wellness Hotel Alpenhof?

Yes, dogs are welcome. There's a charge of CHF 20 per pet, per night. Food and water bowls are available.

Is parking offered on site at Wellness Hotel Alpenhof?

Sorry, there's no on-site parking at Wellness Hotel Alpenhof.

What are the check-in and check-out times at Wellness Hotel Alpenhof?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is 11 AM.

What is there to do at Wellness Hotel Alpenhof and nearby?

Have fun with nearby winter activities such as cross-country skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wellness Hotel Alpenhof also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Wellness Hotel Alpenhof?

Yes, Restaurant Alpenhof offers international cuisine.

What's the area around Wellness Hotel Alpenhof like?

Wellness Hotel Alpenhof is in the heart of Zermatt, a short 5-minute walk from Zermatt Gornergratbahn Station and 8 minutes' walk from Matterhorn Museum.

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Wellness Hotel Alpenhof Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Lobby
Restaurant
View
Food
Bar
Location
Spacious room

What guests liked

  • Breakfast was described as huge, excellent, delicious, fresh, and plentiful with a wide selection of options. (12 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Amazing Hotel. Great amenities
Daniel, 2-night trip

10/10 Excellent

Great location, great spa, great bar and very friendly staff
Denis, 1-night trip

10/10 Excellent

Very beautiful hotel staff was friendly
Payal, 2-night trip

10/10 Excellent

Spa & pool were great! Great decor in rooms & on property. Friendly staff. Breakfast was plentiful & had lots of options.
Front desk
View from 4th floor hallway
Room
Sauna & hottubs
Margo, 2-night trip

10/10 Excellent

The hotel was excellent.
Mauricio, 2-night trip

10/10 Excellent

Absolutely beautiful and the service was impeccable
Hannah, 2-night trip

10/10 Excellent

Excellent staff and well maintained property
Binoy, 1-night trip

10/10 Excellent

Very nice property and interesting story of family history of hotelers in Zermatt and support of the community.
JOHN C, 1-night trip

10/10 Excellent

Everything was excellent!
William, 2-night trip

10/10 Excellent

Haven’t explored much yet but the building is beautiful. The staff at reception was exceptionally welcoming and friendly and helpful. Olya deserves full marks
David, 1-night trip

10/10 Excellent

Such a charming hotel and so close to the train station, shops, and restaurants. The staff took great care in setting up our room. We had a view of the Matterhorn and surrounding area. The rooms are very clean, have all what you need, even a tote and backpack to use! Staff is awesome! Will definitely stay here again!
Donna, 1-night trip

10/10 Excellent

Great start with friendly staff and lots of amenities!
Madison, 1-night trip

10/10 Excellent

Nice wellness area, quieter area of town. Not much of a view of the Matterhorn though (which was advertised for the balcony).
Holly, 2-night trip

10/10 Excellent

It’s Best and nothing more to say
Hari, 2-night trip

10/10 Excellent

Loved the small details in the room, the spa area and the dining room! I would definitely want to go back and stay in this hotel!
Rebecca, 2-night trip

10/10 Excellent

Holiday in Zermatt

Perfect stay, so relaxing and so friendly helpful staffs.
3-night trip

10/10 Excellent

What an incredible stay at the Wellness hotel. The Alpine Chic Room was wonderful, large, and the view of the Matterhorn was spectacular. The service was wonderful and the staff incredibly kind. The breakfast was a 10/10. We loved the central location of the hotel and the spa was amazing and relaxing. Would absolutely recommend this hotel to others.
Jason, 2-night trip

10/10 Excellent

Really beautiful hotel and great view. Wonderful spa available and dining options.
Madison, 2-night trip

8/10 Good

The service was excellent! Exceed our expectations. Except we had some technical issue like AC was not working and lights were malfunctioning which was fixed the second day. Beside that everything was good.
Haseeb, 2-night trip

10/10 Excellent

Our balcony faced the duct work of the restaurant exhaust and the back of the train work shop they need to put something up to make it more aesthetically appealing. Eg. planter boxes to hide the duct work and a nice fence or hedges to hide the the unappealing train work shop.
Jeffery, 3-night trip

10/10 Excellent

Nice hotel.

Nice location, eco-friendly, beautiful views and friendly staff.
Jenny, 2-night trip

10/10 Excellent

Zermatt is a fantastic place and the hotel is cozy, charming and comfortable.
Ernesto, 4-night trip

10/10 Excellent

Perfect hotel for relaxation and rejuvenation.
PAMELA, 2-night trip

10/10 Excellent

Amazing hotel, very friendly staff, nice spacious rooms
Abdul, 1-night trip

10/10 Excellent

Beautiful hotel with great facilities
Linda, 3-night trip