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Grand Hotel Zermatterhof

5.0 star property
Mountain hotel with 3 restaurants, near Matterhorn Museum

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Zermatterhof

Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Sauna, hot tub, steam room, body treatments, aromatherapy
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Gym
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is HK$4,102
HK$4,328 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Single Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room (Matterhorn View)

Living area

Deluxe Double Room (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Double Room (Matterhorn View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite (Chalet - Matterhorn View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet - Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Corner (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom (Classic)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Classic)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom (Matterhorn View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Grand Suite (Matterhorn View)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Grand Suite (Matterhorn View)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 76 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Chalet)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Chalet)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room (Classic)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room (Classic)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
Bathrobes
  • 39 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Exterior

Mont Cervin Palace

Pool
Spa
Airport transfer
Pet-friendly
9.6 out of 10, Exceptional, (169)
The price is HK$7,396
HK$7,746 total
includes taxes & fees
15 Jan - 16 January 2025
Mont Cervin Palace
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About the area

Map
Bahnhofstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn Museum - 1 min walk
  • Zermatt Visitor Center - 6 min walk
  • Zermatt-Furi Gondola - 9 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106.1 miles/170.8 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Brown Cow - pub - ‬2 min walk
  • ‪Old Zermatt - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬2 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Grand Hotel Zermatterhof

Grand Hotel Zermatterhof offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or Ayurvedic treatments, and Gourmet Prato Borni, one of 3 restaurants, serves Regional cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a fitness centre. Fellow travellers say great things about the helpful staff.

Languages

English, French, German, Italian

At a glance

DONE

Hotel size

    • 69 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
DONE

Pets

    • Pets allowed*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle*
    • Free train station shuttle
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (398 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni – Overlooking the garden, this fine-dining restaurant specialises in Regional cuisine and only serves dinner. Reservations are required.
Brasserie Lusi – Overlooking the garden, this brasserie specialises in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! – This theme restaurant specialises in fondue and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Renovations and closures

This property is closed from 13 April 2025 to 12 June 2025 (dates subject to change).
The property is closed between 23 September and 7 December.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 35 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts major credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Grand Hotel Zermatt

Frequently asked questions

Is Grand Hotel Zermatterhof currently open?
This property is closed from 13 April 2025 to 12 June 2025 (dates subject to change).
Does Grand Hotel Zermatterhof offer free cancellation for a full refund?
Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Hotel Zermatterhof?
Yes, there's an indoor pool.
Are pets allowed at Grand Hotel Zermatterhof?
Yes, pets are welcome. There's a charge of CHF 35 per pet, per day. Food and water bowls are available.
Is parking offered on site at Grand Hotel Zermatterhof?
Sorry, there's no on-site parking at Grand Hotel Zermatterhof.
Is an airport shuttle service offered by Grand Hotel Zermatterhof?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Grand Hotel Zermatterhof?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Grand Hotel Zermatterhof and nearby?
Have fun with nearby winter activities such as downhill skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Zermatterhof also has 2 bars, an indoor pool and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Grand Hotel Zermatterhof?
Yes, there are 3 on-site restaurants, featuring Regional cuisine and garden views.
What's the area around Grand Hotel Zermatterhof like?
Grand Hotel Zermatterhof is located on the boardwalk in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.

Grand Hotel Zermatterhof Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Poor

Charged for a room I never had the experience of seeing. When the train line went down, I immediately called them about cancelation options. They refused to allow me to cancel.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Peter, 2-night trip
Verified Expedia guest review

8/10 Very good

Pankaj, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Much more could be done to eliminate single use plastic in the guest rooms
Peter, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding
Absolutely amazing hotel. Complete relaxation with excellent service.
diane L, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Every thing was amazing. Nice staff , good food , amazing breakfast hall with nice piano musician At summer you need just to request a fan and also iff the wither was good it’s enough to open the window
Rashid, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff provides the perfect welcoming and elegant stay. Thank you.
Ronald, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic service and excellent amenities!
Angela, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amir, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rabie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simply Perfect!!!
Couldn’t have been any better! This experience was in par with my stays at multiple four seasons, and then some. Every single person I came in contact with was above and beyond. This was a fantastic experience, and I would recommend it to anyone looking for luxury at a reasonable price.
Incredible breakfast!!
Most luxurious in the village
Welcoming entrance
Dariush, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Josiah, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It is nice to know that in our world there still exists a place where excellence is not just a goal—it is a state already achieved, and for this reviewer something greatly appreciated. In my humble opinion, you will never find a finer hotel in such a setting and in every aspect anywhere in the world. I pray God blesses everyone associated with the hotel in every good endeavor.
Joe, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Great location and wonderful service. Piano bar and breakfast were great.
Erik, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Emmanuelle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
William, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Riley, 1-night romance trip
Verified Expedia guest review

6/10 Good

Noise from church every morning loud
Mohammad, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.
Helima, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Bertille, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Noah, 2-night trip
Verified Expedia guest review

10/10 Exceptional

This was a world class experience. Perhaps the finest customer service I have ever encountered. Superb on every level. I was truly spoiled, and would very much like to one day return to the Hotel Zermatterhof.
William, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Linda, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The acommodations were excellent and the restaurant Liusa service was superb.
LINDA, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Manoj, 1-night romance trip
Verified Expedia guest review