Overall we were happy with our stay, we had made a change by email that was confirmed, however when we arrived they didn't have us booked in, luckily there was a spare room, while it wasn't the one we had booked at least they could help. Note: do not ask for room 1, it's right at the restaurant and kitchen and you hear everything including every time an order is ready to go to a table.
The bathroom has an open section in roof so birds could get in, there was about half a dozen splats on the walls an floors that weren't cleaned up over our two night stay.
Restaurant staff and manager Josh were very friendly but the other ground staff including security ignored you, I was at the front desk looking for someone to help with a transport query and the security guard and yard man just sat in the deck chair watching me. Non offer to help find anyone.
The venue is very romantic and comfortable so I would still stay here again.