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Kempinski Palace Portoroz

5.0 star property
Upmarket beachfront hotel with spa, near Portoroz Beach

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Photo gallery for Kempinski Palace Portoroz

Indoor pool, seasonal outdoor pool, pool cabanas (surcharge)
Hypo-allergenic bedding, minibar, in-room safe, desk
Lunch, dinner served; Mediterranean cuisine, pool views
Exterior
Private beach, beach cabanas, sun-loungers, beach umbrellas
Escape to Kempinski Palace Portoroz, a luxurious haven by the sea. Relax with a body treatment at Rose Spa or unwind on the private beach with cabanas and sun loungers. Enjoy Mediterranean cuisine and ocean views at Fleur de Sel, followed by a leisurely stroll through the garden.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Electric vehicle charging point
  • Connecting rooms available
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free casino shuttle
  • Free bus station shuttle
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas

For families (6)

  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is HK$2,979
HK$3,483 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 30 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Deluxe Room Sea View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Deluxe Room Sea View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View (Grand Deluxe Room Sea View)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View (Grand Deluxe Room Sea View)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Sea View (Presidential Suite)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Sea View (Presidential Suite)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 21 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 7
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 30 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 40 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Sea View (Rose Suite)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Sea View (Rose Suite)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Sea View (Venice Suite)

View from room

Suite, Sea View (Venice Suite)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 65 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Sea View (Laguna Suite)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Sea View (Laguna Suite)

Highlights

Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 65 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Sea View (Piran Suite)

View from room

Suite, Sea View (Piran Suite)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 7 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Sea View (Palace Suite)

View from room

Suite, Sea View (Palace Suite)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 92 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Single Bed, Park View (Superior Twin Room)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Single Bed, Park View (Superior Twin Room)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 2 sq m
  • Park view
  • Sleeps 2
  • 1 Twin Bed

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HK$2,695 total
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About the area

Map
Obala 45, Piran, 6320

What's nearby

  • Portoroz Beach - 2 min walk - 0.2 km
  • Casino Riviera - 5 min walk - 0.4 km
  • Piran Harbour - 7 min drive - 3.6 km
  • Aquarium - 7 min drive - 3.6 km
  • Bell Tower - 7 min drive - 3.6 km

Getting around

  • Trieste (TRS-Friuli Venezia Giulia) - 59 min drive
  • Ljubljana (LJU-Joze Pucnik) - 93 min drive
  • Koper Station - 21 min drive
  • Hrpelje-Kozina Station - 27 min drive
  • Trieste Central Station - 33 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Free casino shuttle
  • Free bus station shuttle

Restaurants

  • ‪Cacao - ‬3 min walk
  • ‪Fritolin - ‬4 min walk
  • ‪Pizzeria Figarola - ‬1 min walk
  • ‪Mignon - ‬3 min walk
  • ‪Stara Oljka - ‬6 min walk

About this property

Kempinski Palace Portoroz

Placing you within a five-minute walk of Portoroz Beach, Kempinski Palace Portoroz offers a private beach where you can enjoy cabanas, beach umbrellas and sunloungers. The indoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Offering ocean views, Fleur de Sel serves Mediterranean cuisine and is open for lunch and dinner. This luxurious hotel also features a poolside bar, a health club and a 24-hour fitness centre.

Languages

Bosnian, Bulgarian, Croatian, English, German, Hungarian, Italian, Macedonian, Portuguese, Russian, Serbian, Slovenian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 182 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
    • Pet-sitting services offered

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • On-site parking only available on request
    • Secured covered on-site self-parking (EUR 20 per night)
    • Secured covered on-site valet parking (EUR 20 per night)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station shuttle on request (available 24 hours a day)*
    • Free bus station shuttle

Off-site

    • Free casino shuttle

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu
  • Lifeguard on-site

What to do

  • On a private beach
  • Private winery tours
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference space (7707 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1910
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • 24-hour fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room
  • Banquet hall
  • Reception hall
  • Outdoor furniture
  • Walkway to water
  • Belle Époque architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance
ROOM

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Partially open bathroom
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Local maps
STAR_OUTLINE

Special features

Spa

Rose Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Fleur de Sel – Overlooking the ocean and pool, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Sophia – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Crystal Hall – Overlooking the garden, this restaurant only serves breakfast. Guests can enjoy al fresco dining (weather permitting). Open daily.
Forma Viva – Overlooking the garden, this café specialises in local and international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Palace Club – Overlooking the garden, this lobby lounge specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.13 per person, per night for adults; EUR 1.57 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.
  • Service fee: 5 per cent

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 for adults and EUR 17.5 for children
  • Airport shuttle service is offered for an extra charge of EUR 220 per vehicle (one-way. Maximum occupancy 2)
  • Train station pick-up and train station drop-off services are offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 90.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 35 per pet, per night

Parking

  • Covered self-parking costs EUR 20 per night
  • Covered valet parking costs EUR 20 per night
  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • The seasonal pool is open from May to October
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property offers reduced rollaway/extra bed rates for children under age 12.

Also known as

Kempinski Palace Portoroz Hotel
Kempinski Palace Hotel
Kempinski Palace Portoroz
Kempinski Palace
Kempinski Palace Portoroz Hotel Portoroz
Kempinski Portoroz Piran
Kempinski Palace Portoroz Hotel
Kempinski Palace Portoroz Piran
Kempinski Palace Portoroz Hotel Piran
HELP_OUTLINE

Frequently asked questions

Does Kempinski Palace Portoroz offer free cancellation for a full refund?

Yes, Kempinski Palace Portoroz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Palace Portoroz?

Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Kempinski Palace Portoroz?

Yes, cats and dogs are welcome. There's a charge of EUR 35 per pet, per night. Service animals are exempt from fees. Pet-sitting services are available.

Is parking offered on site at Kempinski Palace Portoroz?

Yes. Self-parking costs EUR 20 per night. Valet parking costs EUR 20 per night. Electric car charging is available.

Is an airport shuttle service offered by Kempinski Palace Portoroz?

Yes, an airport shuttle is available. The charge is EUR 220 per vehicle one-way.

What are the check-in and check-out times at Kempinski Palace Portoroz?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an on-site casino at Kempinski Palace Portoroz?

No, this hotel doesn't have a casino, but Casino Riviera (3-min walk) and Casino Carnevale (18-min drive) are both nearby.

What is there to do at Kempinski Palace Portoroz and nearby?

Have fun with activities such as boat tours, fishing and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Indulge in a treatment at the spa and soothe your senses in the hot tub. Kempinski Palace Portoroz also has a private beach, an indoor pool and a 24-hour fitness centre, as well as a sauna, an arcade and a picnic area.

Are there restaurants at or near Kempinski Palace Portoroz?

Yes, Fleur de Sel offers al fresco dining, Mediterranean cuisine and garden views.

What's the area around Kempinski Palace Portoroz like?

Kempinski Palace Portoroz is located on the Piran Strip, a short 3-minute walk from Portoroz Beach and 3 minutes' walk from Casino Riviera.

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Kempinski Palace Portoroz Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

We enjoyed Kempinski a lot because the staff were helpful and friendly and it was across the street from a swim beach which although it was quite packed, Hotel Kempinski had its own lounge chairs, etc. Fast and efficient shuttle or taxi service to Piran.
David, 1-night trip

10/10 Excellent

😇
Ebrahim, 2-night trip

10/10 Excellent

Great stay with family

Fabulous stay, excellent services, food and welcoming atmosphere.
Kamil, 5-night trip

6/10 Okay

The hotel is a bit dated. It needs renovation.
arnaldo, 1-night trip

10/10 Excellent

Love the property staff was very friendly and professional
Karolyn, 3-night trip

10/10 Excellent

The hotel is simply stellar! The building, the beautiful room, the friendly staff and the breakfast. We enjoyed every minute of our stay except for the ATM machine that swallowed our debit card.
Susan, 1-night trip

8/10 Good

Everything was excellent except one little thing but means a lot to us . They offered to take us to the next town that was 5 minutes driving, and to have dinner there but when we checked out today, i see extra charge of 20 euros for that ride that I never had before at any 5 star hotel. Also their sewer was very old and smells. Also the water is not going down the pipeline and the shower temperature is changing from hot to cold when taking bath
Daniel, 2-night trip

10/10 Excellent

Wonderful!
Janet Cecilia, 3-night trip

10/10 Excellent

First time in Slovenia and was very nice ..the Kempinski helped make the whole experience enjoyable ..
Don, 4-night trip

10/10 Excellent

Great experience. Helpful and accommodating staff. Function and spacious room. Great ammenties. I am a returning customer and will come back again.
Grzegorz, 3-night trip

10/10 Excellent

Beautiful new hotel in Portoroz with great views and excellent service. On-sight amenities second to none in the area. Easy access to the old world city of Piran.
James, 3-night trip

10/10 Excellent

Grand hotel with lots of amenities and a view

We upgraded to a deluxe room, which was so grand. Great views from the patio (small table and chairs). Wish we'd had more time to take advantage of the amenities, but dinner at their restaurant (in the Michelin guide) and breakfast outside on their covered patio were lovely.
Alexis, 1-night trip

10/10 Excellent

Probably one of the best Hotels I have stayed in - and I have stayed in a lot! Many other establishments could take lessons!
Susan, 1-night trip

10/10 Excellent

Alexandar was great during check-in
Marija, 1-night trip

10/10 Excellent

This hotel is absolutely beautiful, both inside and out. Every amenity you could think of is available, making it the epitome of luxury. The bed and bedding were incredibly comfortable, ensuring a restful night's sleep. There are also a lot of great dining options right across from the hotel, in addition to the fantastic restaurants inside. If you're looking for a splurge-worthy experience, this is the place to stay. Five stars for a reason!
Marcy, 2-night trip

10/10 Excellent

From the moment we checked in to the overall time we spent at the hotel, every single person welcomed us warmly and treated us well. Adrian checked us in and very thoroughly gave an overview of our expectations, the Concierge spend a lot of time making sure that we could maximize our time, the breakfast host was very welcoming. The hotel is in a beautiful location, very modern, and convenient. It is surrounded by many restaurants and it was hard to choose which one! We had an incredible time and can’t wait to come back.

10/10 Excellent

The priperty is combined with Modern and Classic perfectly. The staff is top notch!! Highky recommend this place.
Crit, 4-night trip

8/10 Good

Great location in proximity to other tourist destination (like Piran); but service is below expectation
Andrey, 3-night trip

10/10 Excellent

Highly recommended.

10/10 Excellent

Warm recommendation for Kempinski Palace Portorož

We had an amazing week at Kempinski Palace Portorož with my family. We also celebrated my mom’s 70th birthday. Everything was great and the staff did their very best to make mom feel special and all of us feel like home. Portorož and Piran are amazing places to spend an active holiday next to the sea in the spring and early autumn.
Nikola, 7-night trip

8/10 Good

Lovely hotel with comfortable rooms and lovely common areas. Staff all lovely. We arrived during a period of unrest as there was a massive fire opposite the hotel and police tape all around half of the building - there was excessive smoke, including in the hotel itself and the outdoor pool was closed. Whilst this wasn't in any way the fault of the hotel, it did detract from our experience and the hotel management could have done better at managing this e.g. by a resort credit or other amenity to make up for the inconvenience.
Melanie, 4-night trip

10/10 Excellent

Margaret, 5-night trip

6/10 Okay

Rude front desk

Asked to upgrade at check in and was told I could not upgrade. Front desk check in was not a pleasant experience. No welcome drink no explanation of bike rentals. Hotel is beautiful great location but we didn’t spent an extra dollar in the hotel because of the check in experience. Construction across the street starts at 7:00 am. Stay somewhere else
Zachary, 3-night trip

10/10 Excellent

.
Ron, 3-night trip

10/10 Excellent

Andrea, 2-night trip