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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
Adults-only beach property with spa, near Punta Sam Ferry Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
3 outdoor pools, pool loungers
View from room
Exterior
55-inch LED TV with satellite channels, TV
VIP Access

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Gym
Main amenities
  • Daily housekeeping
  • Marina
  • 4 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Fitness centre
  • Beach towels
  • Hot tub
  • Pool bar
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
Feel at home
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
  • Garden
The price is HK$6,937
HK$6,937 total
includes taxes & fees
4 Jan - 5 January 2025

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite with Round Jacuzzi

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 267 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, pillow-top beds, free minibar

Terrace Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

Highlights

Furnished balcony
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

Pool
Spa
Airport transfer
Free parking
9.4 out of 10, Exceptional, (1008)
Excellence Playa Mujeres - Adults Only All Inclusive
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About the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 11 min drive
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 50 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 91 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬10 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬20 min walk
  • ‪Davinos - ‬19 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

At Beloved Playa Mujeres - Couples Only All Inclusive, you'll have access to on-site parasailing and sailing. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and hydrotherapy. Le Bisou, one of 4 restaurants, offers ocean views, and serves breakfast and dinner. Other highlights at this luxurious property include 7 bars/lounges, a marina and a poolside bar. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 109 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Parasailing
  • Sailing
  • Ecotours nearby
  • Golf lessons nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 10 buildings/towers
  • Built in 2009
  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Full-service spa
  • Marina
  • Hot tub
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only

Accessibility

  • Lift
  • Lift door width (centimetres): 79
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 75
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Private indoor hot tub
  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Le Bisou – Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse – This beachfront steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria – Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar – This beachfront restaurant serves lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3904.21 per vehicle (return. Maximum occupancy 2)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.

Also known as

Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Frequently asked questions

Does Beloved Playa Mujeres - Couples Only All Inclusive offer free cancellation for a full refund?
Yes, Beloved Playa Mujeres - Couples Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Beloved Playa Mujeres - Couples Only All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Beloved Playa Mujeres - Couples Only All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Beloved Playa Mujeres - Couples Only All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Beloved Playa Mujeres - Couples Only All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 3904.21 per vehicle return.
What are the check-in and check-out times at Beloved Playa Mujeres - Couples Only All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Beloved Playa Mujeres - Couples Only All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Beloved Playa Mujeres - Couples Only All Inclusive and nearby?
Have fun with on-site activities such as parasailing and sailing. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Beloved Playa Mujeres - Couples Only All Inclusive also has 7 bars and a Turkish bath, as well as private indoor hot tubs and a garden.
Are there restaurants at or near Beloved Playa Mujeres - Couples Only All Inclusive?
Yes, there are 4 on-site restaurants, featuring beachfront dining and garden views.
Does Beloved Playa Mujeres - Couples Only All Inclusive have rooms with private hot tubs?
Yes, each room has a indoor private hot tub and a jetted bath.
Does Beloved Playa Mujeres - Couples Only All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Beloved Playa Mujeres - Couples Only All Inclusive like?
Beloved Playa Mujeres - Couples Only All Inclusive is in Playa Mujeres, a short 6-minute walk from Mujeres Beach.

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Neil, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Axel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

best of best
NICOLAS CARLOS, 4-night family trip
Verified Expedia guest review

8/10 Very good

Donna, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very Private
Irene, 4-night romance trip
Verified Expedia guest review

2/10 Poor

During my recent stay, I encountered some issues at the property that I believe could be improved. 1. The room's AC controller was not functioning properly, making it difficult to control the temperature. It seemed to run consistently regardless of the temperature setting. 2. I found some hairs on the bed frame and noticed that the towels had an unpleasant odor. 3. While the staff members were friendly, I noticed that there were some challenges with follow-through on requests. Additionally, there seemed to be an expectation for tips for basic services, which I found unusual for an all-inclusive resort. 4. I was disappointed to find that the indoor restaurant did not have air conditioning, especially during hot weather. Additionally, the requirement to wear long pants in such conditions was uncomfortable. 5. I had a negative experience with a beach vendor who appeared to be trying to scam me. I paid for a one-hour rental of three jet skis, but was stopped after only 30 minutes. When I confronted them with evidence, they suddenly claimed not to speak English. I hope this feedback can be used to address these issues and improve the overall experience for future guests.
jiyeon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Christopher, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I recently stayed at Beloved Playa Mujeres in Cancun, and I can confidently say it was an unforgettable experience. From the moment we arrived, the level of service was beyond exceptional. The resort is all-inclusive, but the attention to detail and personal touches made it feel like a true luxury getaway. The rooms were spacious, beautifully decorated, and incredibly comfortable. We loved the whirlpool tub on the balcony, perfect for relaxing while taking in the stunning ocean views. The amenities are top-notch, from the fully stocked mini-bar to the luxurious bathroom products. One of the highlights of our stay was the food. Each restaurant offered a unique dining experience, with menus that were diverse and full of flavor. Whether it was breakfast at the beachfront grill or a romantic dinner at one of the fine-dining options, every meal exceeded our expectations. The staff went out of their way to ensure that we were always comfortable and had everything we needed. They remembered our preferences, making every interaction feel personalized. As for the resort itself, it was incredibly peaceful, with lush landscaping and pristine beaches. The pools were clean and inviting, and we never had an issue finding a spot to relax. Whether you want to explore the beautiful surroundings or just relax by the pool with a drink in hand, Beloved offers the perfect balance.
Thomas Tan, 5-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Jessica, 3-night trip
Verified Expedia guest review

8/10 Very good

This was a beautiful property!!! Very clean and landscaped!! It is a very quiet resort, so if you’re looking for entertainment this is not the place but If you’re looking for tranquility and relaxation it’s PERFECT!! The food is actually very good too! My absolute favorite was the taco truck Bocadito. I still dream about those tacos!! The veggie taco is amazing! The breakfast buffet at Le Bisou was also really good and had lots of different options. We were told by other guests that the best food was at El Mar on the beach, however we weren’t able to try it. The host there told us to wait 15 minutes for a table even though the restaurant was nearly empty …and after 15 minutes he asked us to keep waiting. He claimed he was waiting for someone to come clean the tables but every time a staff member came out he whispered something to them and they would leave without cleaning. It felt very personal and somewhat racist, since we were the only black couple trying to dine there at that time and couldn’t be seated in a restaurant with 5 empty tables. We ended up just ordering room service. One night it rained and became very humid afterwards and the mosquitos came out to attack!!! So I recommend you bring a very, very VERY strong mosquito repellent with you! Also bring your own liquor because The all inclusive alcohol is watered down completely. The water was also turned off in the hotel for several hours then was brown when it came back on and i was told this was normal by staff
Alexis YaVonne, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

All good@!
Thomas Tan, 5-night trip
Verified Travelocity guest review

8/10 Very good

I liked the private pools for the casitas and the friendliness of the staff. The food was not so great
Jamie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Suites are spacious and clean. The staff go above and beyond to care for all your needs. Beach is beautiful and we also enjoyed the spa and gym. Very quiet and relaxing. We will come back again for sure.
Tara, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was our second stay at this resort and we will be returning again. The service is excellent. All the staff are extrememly nice and attentive. We love the atmosphere here!
Christopher, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Didn’t receive room upgrade
Avner, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Eric, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great resort! Beautiful plant life on property which is well maintained. Delicious food. Service was given with a smile. I felt personally catered to. The mosquitoes were a problem so mosquito repellent is must. We forgot ours, a small can was expensive at the store there.
Lavedita, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff really stood out as very friendly with excellent service. The food was also great much better than any other all inclusive we’ve stayed at.
Russell, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

AMAZING place to stay will definitely be our spot from now on
Elise, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property was quiet, clean and everything we were hoping for. The beach, rooms, dining, ambiance and staff were all exceptional.
Andrea Marie, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

All the staff were nice !
Jennifer Flores, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Felix, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay overall
Arth, 4-night romance trip
Verified Expedia guest review

8/10 Very good

We had a pleasant stay at Beloved. The staff and service are exceptional. The activity and entertainment was below average. The entertainment itself was good but there are only a few areas to sit to enjoy it. There is no opportunity to dance. We were celebrating our anniversary, I would of loved to dance. The activities were just ok. Activity person was always late. Never ready and set up with chairs and table. No prizes for games and when we played water blackjack, he did not know how to play. The hot tub in our room had lots of rust. Water brown. There was awesome liquor selection but wine selection was very limited. Only 2 red wines, unless we wanted to pay for better wine. We enjoyed our stay but was a bit disappointed. Food was really good. 4 restaurants. I was happy with meals but was getting tired of menus after 5 days.
Michele, 5-night romance trip
Verified Expedia guest review